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6622 Topics

K
Contributor I
kendallmorphyContributor I
asked in Analytics and Deliverability

Click Through Rate

Has anyone noticed that their click through rate has significantly decreased recently? Ours dropped a lot in the month of October and I’m wondering if it has anything to do with IOS updates and inflated open rates. Or could it have something to do with image size? 

1
stephen.trumble
Community Manager
1 year ago
M
Contributor I
Martin_DeeContributor I
asked in Lists, Segments, and Profiles

Segment using start of product name or SKU

Using segmenting, is it possible to build a segment that works off filtering part of the product name  or SKU? (where product name CONTAINS  “foo”) or (product name STARTS WITH “foo”). I can only see a filter for EQUALS in the segment filtering? Alternatively wildcards would work -are they available?

3
alex.hong
1 year ago
B
Contributor I
brettdcContributor I
asked in Campaigns and Flows

How to use Source Value for Flow Filter

I am wanting to send people to one main email list. I have a few different ways people get to that list so I am wanting to use Flows to send different emails (initially) to my opt-ins depending on where they came from. And then after a few emails they would end up getting emails from my main list. Specifically on one of my forms I created or added a source value for my form to make it more identifiable but when I go in to the Flow Filter to select that source value, I see no option to choose it. Not sure what I am doing wrong. 

1
Mailbox Manny
Partner - Silver
1 year ago
M
Contributor I
MujerecoContributor I
asked in Lists, Segments, and Profiles

New properties for segments

Hello, I have a question… How can I create a new property to use it in flows? Thanks.

3
Mailbox Manny
Partner - Silver
1 year ago
B
Contributor I
birchloreContributor I
asked in Integrations

Tracking Klaviyo Form Submission on Shopify as Facebook Lead Event

I have the FB pixel installed correctly via Shopify > Preferences and it's tracking my events. However, when using Klaviyo forms I am trying to track form submissions as lead events. As per Klaviyo instructions, I've added a callback to the bottom of my theme.liquid directly above </body><script> window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'submit') { fbq(‘track’, ‘Lead’) } }); </script> However, the fbq(‘track’, ‘Lead’) line is throwing this error in the console:  "Uncaught SyntaxError: Invalid or unexpected token" (on page load, not form submit) and the event is not tracking on form submit. Any ideas where I've gone wrong and/or how to properly track Shopify/Klaviyo form submissions as leads in Facebook?  

1
Taylor Tarpley
Community Manager
1 year ago
H
Contributor I
helidirectContributor I
asked in Email Templates and Coupons

How to display product regular price and discounted price in the product block in Klaviyo?

Hello,In my email content in Klaviyo, I added a product block into the email. Right now i can link the products either from the feed or from the catalog. It shows the products ok with only 1 product price. I would like it to show 2 product prices, one is for regular price with a strike across it and the second one is the discounted price . I can’t seem to figure this out or if Klaviyo even support it. Anyone here know how to do this or if you know this is even possible in Klaviyo? Thanks 

38
David To
Community Manager
1 year ago
R
Contributor I
RubenRRContributor I
asked in Lists, Segments, and Profiles

Can I create segment based on when chronological logic?

Hi all,I have a very specific segment I need to create to track if a marketing campaign is running profitable or not.At my shop you can buy a free sample of the product to test it. Afterwards customers land in a flow to then upsell them the real product.I want to create two segment now to assess how successful that campaign is:One segment for customer who made purchase of 1 sample pack (the full order can only contain that one product)Another segment where chronologically I can see that they first ordered the sample pack and afterwards actually bought the whole product. (how can I make this segment?)Thanks!

1
Taylor Tarpley
Community Manager
1 year ago
C
Contributor I
ChristineContributor I
asked in SMS

SMS Service Device Disconnected help

Hello!  I sent an SMS message to my list, and about 10% of the list is saying “Device Disconnected”.  Two of which are our staff’s personal numbers.  And they recieved SMS from our account as recently as 4 days ago.   Please advise

1
alex.hong
1 year ago
Memento_25
Partner
Memento_25Partner
asked in Email Templates and Coupons

Can't display dynamic coupon codes won from Privy Spin The Wheel inside Klaviyo Emails

Hi, I have set up a Spin The Wheel sign-up form in Privy and it's synced with a "Privy Wheel" list I created inside Klaviyo so all subscribers who signs up get added to that list and will receive a welcome email sequence. (Privy’s follow-up email is disabled to avoid redundancies)However, I have a problem with showing the dynamic coupon codes won by a subscriber inside Klaviyo's emails.Basically, a website visitor has the chance to win 10%OFF, 15%OFF, 20%OFF, $10OFF, $20OFF, and $50OFF in varying probabilities depending upon the set-up in Privy's Spin The Wheel configuration. (all these unique coupon codes are generated inside Privy and integrated with Shopify)While I know there's a snippet {% coupon_code 'CouponName' %} I can use in Klaviyo, but I believe this would only work to coupon codes created inside Klaviyo.I'm also aware Privy has this snippet {{ signup.coupon_code }} to display the coupon code inside Privy's follow-up email but upon using this snippet to Klaviyo's emails, it

5
stephen.trumble
Community Manager
1 year ago
K
Contributor I
Kiss the MoonContributor I
asked in Email Templates and Coupons

Why are my cropped images not saving? (but my loaded images are?)

Every time I crop an image in my newsletter I am unable to save it, but the image loads happily as an upload so there isn’t an issue with format or size. Anyone else having this issue and any ideas how to resolve it? Thanks in advance

1
stephen.trumble
Community Manager
1 year ago
K
Contributor I
KowlinContributor I
asked in Campaigns and Flows

Smart Send Time

How do I stop an exploratory Smart Send time feature? I wanna check the its report. But its says that it’s still sending. 

1
Taylor Tarpley
Community Manager
1 year ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Web tracking code is not working?

Hi there,I set up the web tracking code back end of the shopify but seems like not working. Could you please tell me why the code is not working. I checked in Klaviyo Activity feed there are no View product and Active on site data. Please help me I hope you understand my concerns.Thank you so much.

3
alex.hong
1 year ago
ashley_mcdermott
Klaviyo Employee
ashley_mcdermottCustomer Ed.
posted in Lists, Segments, and Profiles

How can I export my customers and know what lists they are a part of?

The easiest way to accomplish this is to use the update profile property action functionality using a flow. To start, create a flow triggered by someone being added to each list in your account. Once you have created the flow trigger, add in an Updated Profile Property action. You can create a profile property called List Membership and then assign a value of the list name.For more information on how to do this, head to this article on the Update Profile Property action.Your next step is to back-populate the flow. Choose the second option to schedule emails relative to when I hit the back-populate button. As long as you only add the update profile property action to your flow, no messages will send out because your flow does not contain any emails or SMS. Instead, this will send all of the customers in your list through the flow to add the custom property to their user profiles in Klaviyo.You then have two options to export these profiles and know what list they are a part of: You can

2
stephen.trumble
Community Manager
1 year ago
N
Contributor I
navoditraviContributor I
asked in Analytics and Deliverability

Add to Cart Metric is very erratic

Hi, I have installed the Add to Cart metric as per the instructions using id, but I don’t seem it’s working correctly. It works only sometimes, please refer to the screenshots below. Website: https://thedecorkart.com/Add to Cart Button id “shopify_add_to_cart” Add to Cart CodeAdd to Cart Metric works only sometimes 

1
David To
Community Manager
1 year ago
F
Contributor I
FarhadHosanSantoContributor I
asked in Accounts and Settings

Account Disabled

My account just disabled. How can i recover my account? And i will be glad to know the reason so, i can learn from it.

1
David To
Community Manager
1 year ago
R
Contributor I
RubenRRContributor I
asked in Lists, Segments, and Profiles

Bold Subscription Integration

Hi all! On my webshop it is possible for customers to buy my product as a subscription. I work with Bold Subscription plug in to process these automatic orders. I want to be able to send email explicitly to subscribers or be able to exclude them sometimes from the buyers list, but till today I haven’t found a way how to make a segment/tag on how to separate subscribers from one time purchasers. I have reached out to Bold, Klaviyo and Shopify, but I was always told that this is a topic ‘the other party’ has to help me with… Has anyone experience setting up such a segment?

1
Dov
1 year ago
M
Contributor II
MelContributor II
asked in Sign-up Forms

How to display Thank you message on Custom Form.

Hi There,I am using a custom form to create an account.On Clicking Sign Up we send the details to Klaviyo List/Segment.Is there a way to display a thank you message when the button is clicked.Thank you for your advice.Mel.     

1
Dov
1 year ago
F
Problem Solver I
formanProblem Solver I
asked in Integrations

Web tracking code is not working?

Hi there,I set up the web tracking code back end of the shopify but seems like not working. Could you please tell me why the code is not working. I checked in Klaviyo Activity feed there are no View product and Active on site data. Please help me I hope you understand my concerns.Thank you so much.

1
stephen.trumble
Community Manager
1 year ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Campaigns and Flows

Reactively add people to Browse Abandonment Flow

Hi,I am wondering if it’s possible to add people to Browse Abandonment flow reactively?The idea is:I want to run a limited time campaign and offer a discount code for a certain category (Category A). I want to send email to people who viewed a product from this particular category in the last 30 days AND display that viewed product in the email. How can I do this? I was thinking about Browse Abandonment Flow with a trigger split. If the viewed product is in the Category A person will go through path YES and will receive the email and if the viewed product is not in the Category A person will go through path NO and exit the flow.Am I thinking right? Would email display the right product (belonging to Category A)?

1
Mailbox Manny
Partner - Silver
1 year ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Sign-up Forms

Dynamic Coupon Code in a Popup

it is my understanding that Dynamic Coupon Codes should be able to be generated inside of a popup. I created a popup and tested on the site and it just simply looks like the source code and not the dynamic coupon code.   

4
S
Contributor III
1 year ago
F
Contributor I
fmgrimaldoContributor I
asked in Campaigns and Flows

Analyzing List Engagement per Campaign

Hi all! We recently launched an email campaign that was sent to four different lists. We did it as one campaign, not four separate campaigns. I want to see how well the campaign did with each list, not just an overall view for all of the lists. Is there any way I can see that in Klaviyo?

4
N
Contributor I
1 year ago
pete
Contributor IV
peteContributor IV
asked in Campaigns and Flows

Using Klaviyo variables and logic from web feed?

Apologies if this has been asked, I tried looking before posting this.Can we ship Klaviyo code inside of a web feed and would it be parsed the same way once it’s received?For example, if I populate web feed content with a Klaviyo/Django {% if %} argument and logic, would it be parsed after the web feed response is received?Let’s say we ship a feed.footer component as compiled HTML that has Klaviyo logic for a conditional {% if %} and it wants to access person.id — would this work as expected?

9
pete
Contributor IV
1 year ago
T
Contributor I
TommyTContributor I
asked in Sign-up Forms

Can you use OR Logic for Sign Up Form Display Behavior

Hello I want to show a sign up form when someone does the following Exit IntentORTime on siteOR% page view The behaviour functionality is AND logic. So my understanding is I need to create 3 different sign up forms. How do I stop the user from seeing each form? If they dismiss the form once, I don’t want to show them another. Though I want loser logic than AND. Thanks in advance!Tom

1
alex.hong
1 year ago
G
Problem Solver I
GoodVibes123Problem Solver I
asked in Email Templates and Coupons

How to change the font color for unsubscribe and manage preferences

How do I change the font color for unsubscribe and manage preferences link in a Klaviyo email template? I tried these combinations but the link color does not change.  <p><span style="color:#D3D3D3 !important;">{% manage_preferences %}  |  {% unsubscribe %}</span></p> <p><span style="color:#D3D3D3;">{% manage_preferences %}  |  {% unsubscribe %}</span></p> <p><a href="{% manage_preferences %}" style="color:#d3d3d3 !important;">Manage Preferences</a> | <a href="{% unsubscribe_link %}" style="color:#d3d3d3 !important;">Unsubscribe</a></p>

5
alex.hong
1 year ago
M
Contributor I
mahmoud.yosriContributor I
asked in Campaigns and Flows

Subscribers Email Validation

Hello,I have created a popup linked to a list called subscriber popup. And I have linked this list to a flow which triggers emails with discount codes (Coupons) once a new customer is added to the list.How can I have validation on this popup so in case this email is already existing in the list, a message should be shown like “You are already a customer..”?

1
alex.hong
1 year ago

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