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7410 Topics

C
Contributor I
chloelongsoupContributor I
asked in Lists, Segments, and Profiles

Opt-Out Of Campaigns - Without Landing Page

Hi, I’m trying to set up an option to opt-out of future campaigns (e.g. Mother’s Day). This guide below”  is really helpful, but unless get these properties from a sign-up form (which would exclude existing customers), it looks like I have to create a landing page.   Is there a way to get subscribers to opt-out of upcoming campaigns without having to direct them to a landing page? Thanks so much.

3
alex.hong
1 year ago
J
Contributor I
jh999Contributor I
asked in Lists, Segments, and Profiles

Uploading new customers via csv to list - consent status question

I’m uploading new customers daily from a website that isn’t integrated with Klaviyo. I can do this fine however I’m confused about the consent status.If the customer opts-in to marketing when they purchase I update the consent column to “email” What do I update the consent field to if they opt-out of marketing?I tried an empty field but this doesn’t put them on the suppressed list which I assume it should?  

4
J
Contributor I
1 year ago
C
Contributor I
candi.barattaContributor I
asked in Email Templates and Coupons

Missing products from shopify site when using select from catalog option in product block

I am creating a welcome flow with a product block. I’ve chosen the option to select from catalogue but not all the products on the shopify store page appears (I can see products that are no longer on sale too)Can’t work out how to get the full catalogue to appear Any advice/help will be much appreciated

8
Dov
1 year ago
M
Contributor I
marksContributor I
asked in Integrations and Reviews

New user - Custom fields from WooCommerce to Klaviyo - Help/Training

I have a new user to Klaviyo and want to be able to export custom fields from Woocommerce such as the sb totals, birthdates etc. I have looked at the API documentation and struggling. Could some point me to some training material or videos etc. I would consider paying for some training. Please help/advise.

1
alex.hong
1 year ago
R
Contributor I
ryanwContributor I
posted in Email Templates and Coupons

Receive a team notification when an email is skipped due to a catalog lookup error.

We use the product catalog lookup for rendering product information. If an error occurs, such as not being able to find a product in the catalog by product ID (or worse, many errors start occurring due to the catalog being out of sync), we have no way of being aware of this. It seems strange to me that we could potentially have thousands of emails going through a flow, and if a catalog sync error was occurring, we could potentially have thousands of emails failing to be sent, and we would never know unless we went into the klaviyo flow reporting page and checked. I would expect that if an email error occurred we would receive a notification that something is wrong.

4
R
Contributor I
1 year ago
Vanessa
Contributor I
VanessaContributor I
asked in Campaigns and Flows

Content planner - what do you use?

Does Klaviyo have a content planner or what does everyone use or recommend for their content planning. I would like to have a really big picture approach but wanted a place to start - any recommendations gladly received. What do you use? 

3
alex.hong
1 year ago
R
Contributor I
rhys morrowContributor I
asked in Email Templates and Coupons

Banner with text blurry

Hey, New to Klayvio and I need to know why my banners in PNG are blurry when added to the email templates. Even when viewed as an email. 

3
stephen.trumble
Community Manager
1 year ago
S
Contributor I
SophswatsonContributor I
asked in Campaigns and Flows

Flow filters for post purchase

Hi All,  We are currently making a dynamic flow for our post purchases emails so that dependant on the product you receive the information in the email will change. We have got everything set up but now want to restrict the flow so it is only delivered on peoples first order of each product.The problem I am having is that someone may buy product X once and then product Z next, and the only filter I can come up with would mean on purchase of Z they wouldn't receive the emails.  Does anyone know a solution for this? best, Sophie 

3
alex.hong
1 year ago
J
Contributor I
JelliBakesContributor I
asked in SMS

How to use SMS to remove from list?

It’s simple to add someone to a list in SMS via the keyword, but how do I allow remove from list via SMS? I want in-stock notifications only to go to certain lists, and I want people to be able to OPT OUT of a list versus OPT OUT of SMS entirely!

1
Taylor Tarpley
Community Manager
1 year ago
T
Contributor I
TysonContributor I
asked in Accounts and Settings

"Add to Cart" - ID Snippet. Varying codes on product page.

Hi, I’m working on creating the Abandoned cart flow sequence and followed all the steps outlined. But, came across this bump with the ID’s on the shopify product page (all the IDs are unique and Klaviyo is unable to register it). ………….After adding the ‘Product Tracking Script’ and the ‘Add To Cart’ snippet (for ID), in that order, I inserted the ID code from the product page. But, each product page has a unique code. Below are two examples;   Below, I inserted the code; I tried by copying the code from the ID section and pasting it into ‘product.liquid template’, but Klaviyo doesn’t register it. I also tried it without the unique numbers from the ID, it still wouldn’t register the ‘Added to cart’ in analytics.   Can you help me with this? 

1
David To
Community Manager
1 year ago
M
Contributor I
MakersRandersContributor I
asked in Campaigns and Flows

Text block email link doesn't work on computer

Hi,I’m using Klaviyo to send out emails.At the bottom of every mail, I have a contact section. Here I want link to my e-mail through text. I’m doing exactly as this guide says (https://help.klaviyo.com/hc/en-us/articles/115005085147-How-to-Add-a-Link-to-an-Email-Address) for the Text block email link.It works on my phone but when I try to click the link on my computer, it just opens a blank browser page.Can anyone help? :-)Best,Kristine

1
Dov
1 year ago
S
Problem Solver I
salamiadilProblem Solver I
asked in SMS

Klaviyo Transactional SMS on ReCharge subscription Checkout

Hello everyone,It seems we aren’t generating enough sms consent with our newsletter enrollment on our front page.We are looking at getting SMS consent on checkout for transactional SMS flow. We are currently using a wordpress front site, that is integrated with BigCommerce, and have ReCharge subscription too.If I understand this properly we have 2 checkouts.Does anyone have a similar configuration with have the Transactional Flows (ordered, tracking number) working for both checkouts BigCommerce and Recharge?Could you guide me to the info  and or settings?Thank you very much 

5
alex.hong
1 year ago
J
Contributor I
JorgeContributor I
asked in Campaigns and Flows

How to add UTM Tracking In Abandoned Cart Email button?

Hi,my name is Jorge. I have a simple doubt:How can I add UTM Tracking in Abandoned Cart BUTTON?In my newsletter you can find this buttton "Return to your cart".BUT when the client click on the button, this button dont have any UTM Tracking, only this...  (URL link: {{ event.extra.responsive_checkout_url }}).  And I have no way of tracking that link. ¡Thanks!

3
David To
Community Manager
1 year ago
C
Contributor I
CherieJContributor I
asked in Campaigns and Flows

Adding in expiry date of coupon in email template (FLOW)

Hello allNeed help please. Shopify integration I have created a coupon in Klaviyo Coupon is for $$ off for new customer (Flow) Coupon expires in 28 days from when they receive the email How do I add in the dynamic content for the “Hurry offer expires on xxx,xxx) in the email (see below) 

7
alex.hong
1 year ago
M
Contributor I
msauerContributor I
asked in Lists, Segments, and Profiles

Building Purchaser Segment by Product - Any way to not have to select each item?

My company offers a TON of different variations of products. While we only have about 3 different categories of products, we have maybe 30-40 different item names within each category (for things like different variety packs, sizes, subscriptions come in as a different item name).My issue is when I go to build a segment of purchasers for a specific category. If I use the “Placed Order” at least once, then I use “where name contains” then I have select every single item one by one that belongs in my segment for that category.Its even worse if I tried to use the “Ordered Product” metric where I would have to pick one item at a time and then use the “or” feature.I am aware I could also use a collection to filter, which would be my best bet. However, a different member of my team manages collections and not all products in the category all always in the same collection. Even if I resolved that going forward, it doesn’t solve the need to look back at people who have already purchased.What I

2
M
Contributor I
1 year ago
V
Contributor I
VerlenceContributor I
asked in Campaigns and Flows

Unique discount code not working after receiving from signup and applying to checkout

I'm trying to provide everyone who sign up to our news letter a unique discount code that is good for one time use, and with no expiration data.  What I did so far:-Create my own discount code on excel, uploaded to the section “uploaded coupons”-In my newsletter flow I also included the name of the discount codeI did a newsletter sign up test and I was able to get the email with the unique discount code, but when I head to my website and apply the discount code it doesn't work. How do I fix this?   

1
David To
Community Manager
1 year ago
D
Contributor IV
DianeContributor IV
asked in Email Templates and Coupons

TikTok Social Button

Hi all,We recently launched our TikTok account and I wanted to add the TikTok social button to our Social Links saved block but TikTok still isn't listed as an option.Have looked online to try to find the exact same design as the other buttons that we already have in place (default image of Linkedin logo, Facebook, Insta...etc...) to upload it as a Custom button but couldn't find it.Can anyone share it across please if you already made it? Or can Klaviyo support tell us when TikTok will be added to the list of default social logos?  

4
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
almamedinaContributor I
asked in Email Templates and Coupons

Can I use Dynamic images depending on the segment users are in?

Hi everyone, I’m trying to create a dynamic template with dynamic texts and images depending on 2 segments:General Club membersI want to show one banner if a person is part of the club and a different banner if someone is part of my general audience.I think the dynamic images are new in the editor but I don’t understand how to display texts and images depending on the segment users are in. Have someone ever tried it? Can you explain the logic? Thanks!

1
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
Joan_CityPierSeafoodContributor I
asked in Lists, Segments, and Profiles

What am I doing wrong?

Hey all...I just created a new and separate popup to add names to a separate list and email flow. Names are not being added to the list, but are being added to the main email list and flow. Do I need a different snippet? From a Customer UX perspective, the signup form is working as it should. Any thoughts?

2
J
Contributor I
1 year ago
J
Contributor I
JanetLContributor I
asked in Sign-up Forms

Subscribe Not Displaying

HiI have had the subscribe function on my website for many years and just this past week is is no longer displaying properly. It should be under this text in the first graphic.This is in the elementor tool.  Instead of displaying it is showing the </> This is how it is set up in Klayvio and should be displaying. Does anyone know a quick simple fix?Klayvio was there some sort of update that has caused this to happen? Thanks!Janet

2
J
Contributor I
1 year ago
S
Problem Solver I
sipcultProblem Solver I
asked in Accounts and Settings

How To Resend Email Confirmations?

Dear community, I have an existing list of newsletter subscribers. In Germany, they only are officially subscribers if they confirm their subscription via a email confirmation. 2 questions:Could you please tell me how I can individually send a specific mail (in this case: Email Confirmation) to a list of email addresses? (Screenshot 1) How can I edit the text part at the bottom of the screenshot 2?    Thanks so much and best wishes,Marcel

8
Dov
1 year ago
K
Contributor IV
kimmiaContributor IV
asked in Campaigns and Flows

"Sent" in Advanced Reports & Calculating Clicks under Metrics

          the first one, in the abandoned cart flow，Advanced Reports， does the “sent” includs all of the email we sent. （cause the just show the email domain and when i plus all of the different domain sents，its not match with the number of deliver in the same time）And does the sent number equal all of the delivered emal plus the bounced email. Or if you could tell me how could i get the number about all of the email that i send in the abandoned cart flow.          the second one, how to calculate the number of “clicked”, cause we find our clicked number is less than the “placed order” number, and we did a reservation then we found some customer they inter in our flow and the placed the order but without “clicked”. And we found just the people who clicked the picture inter in our home website page, its “clicked”; and if someone just click the “ shop now” or “go to checkout” button and went to the checkout page, it wasn’t define “clicked”. There are some picture we shot to prove this is

8
K
Contributor IV
1 year ago
G
Problem Solver I
giannishadjProblem Solver I
asked in Integrations and Reviews

Any ideas why Woocommerce Klaviyo Integration Fails?

I try to integrate the two but I get a failure message. Any ideas why?  

4
alex.hong
1 year ago
T
Contributor III
TheSuburbsContributor III
asked in Email Templates and Coupons

Access Shopify {{ gift_card }} object

Is there any way to access Shopify’s gift_card object in Klaviyo? eg. {{ gift_card.url }} or {{ gift_card.code }}https://shopify.dev/api/liquid/objects/gift-card I’m wanting to create a gift card flow in Klaviyo rather using Shopify’s Gift Card Created notification email.

3
alex.hong
1 year ago
B
Contributor I
boversoeContributor I
asked in Integrations and Reviews

Adding tracking link to e-mails from Magento 2

Hi, We are integrating our Magento 2 with Klaviyo. I would like for us to move all of our transactional e-mails to Klaviyo. How do we “send” the track and trace link from our Magento setup to Klaviyo?

2
David To
Community Manager
1 year ago

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