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How Do I get my disappeared segments back?
Unfortunately my segments have disappeared and are not in archived!! Can you put them back or are the gone. I made then for every state in Australia. I don’t understand how they can just disappear! Is there any other way of recovery or I have to make them all again? Bev PS one more question the pop out subscribers list is not meant to come out until the person is leaving the page it comes out as soon as the page is loaded? What do you recommend to do about this? PSS my customers are getting an you left something it your cart after they have purchased something? Ive looked at my flow but don’t understand why this is happening, its terrible for my customers? I will wait your reply 😊
Exit Intent signup form is showing constantly (not following set rules)
We are using Klaviyo with Shopify using their built in integration. Everything has been running smoothly for months until today we noticed that our exit intent popup signup form is displaying on every page refresh even if the user closes the form, already has signed up, etc. We have the form set to never show if the user already has signed up, and it is set to only show every 180 days once someone Closes (X) the form. It has been working for months, so we are not sure why it all of a sudden will show on every page refresh. We think it may be an issue with cookies although we have not changed anything with our theme or Klaviyo integration, so not sure why the issue appeared just today. Is anyone else experiencing this issue? Any idea on what might be causing this and how to fix?Thank you,Mark
Legacy Form - Not adding person to list
Hi! I’m adding in a legacy form section to a Shopify store. I followed this documentation (https://help.klaviyo.com/hc/en-us/articles/115005249588-How-to-Add-and-Customize-a-Legacy-Embedded-Signup-Form) and am successfully getting people into Klayvio. But when I go an look at my list, they don’t appear. Here’s what I’ve tried/checked:Used an incognito browser + multiple email addresses never used in this klayvio account Single opt-in on the lists Ensured that the LIST_ID is in the hidden field, and in the post and that I only have one Klayvio form per page and that it has a unique ID for the js to target That I’m getting a success message (200) from Klayvio’s API Tried directly coping Klayvio’s HTML/CSS/JS to the page and updating the LIST_ID and it still isn’t workingAny ideas? It did work for like an hour, and then I cam back the next morning and it didn’t. I didn’t make any changes You can see the form in action here: https://g50vvbpx2xt0gohf-3671392371.shopifypreview.com Here’
Retro send Flow email to new subscriber?
I’m new to Klaviyo and have launched my first flow for new subscribers. I set it up as an email party that began today and will send emails everyday this week. Everything seems to be going okay except some new subscribers joined this morning and I’m unsure how to send the email from today rather than the first automated email to confirm they were on the list. I hope this doesn’t sound too confusing!What I’m asking is, how do I send an email in the flow manually?
Dot in left corner of email
Hi, when sending a preview email versus sending a live campaign we noticed that there is a white dot in dark mode Outlook in the upper left hand corner of the email- it is only noticed in the campaign- does anyone have any insights on this? https://www.screencast.com/t/JCDaSIEYyjul
What are ALL the steps for multi-languages email and sms lists?
I really hope someone can help me. Here is my problem: my site is bilingual so all my content must be too (email, sms, pop-up, etc.). I've read almost every post on this topic, but can't figure out in what order to do it. What should I do first? And then? Thank you for taking the time to respond.
Should I add a custom property for different currency profiles?
Hi everyone, I have a bilingual store (french/english) and I sell in Canada and US. I have a shopify store and my currency is USD. I think that’s why all my flows take for granted that people will pay in USD no matter where they come from. I think that’s a problem for me because, as an example, when my email subscribers receive a message, they see the USD price. I don’t want that for my Canadian customers. Maybe that is not happening and Klaviyo is a beast and understand, but I want to be sure. So, should I do something or it’s already being take care of automatically?
Very confused by win-back flow analytics not making sense.
Hey everyone, I’m trying to setup a win back flow for customers that haven’t ordered within 75 days (but have at least placed 1 order).I setup the flow and set a filter, it seems to have filtered out people that didn’t place one in 75 days (which is opposite) of what I wanted. No mater what I do, and back-populate, the status does not change.What am I missing? Is there a way to start everyone from 0 in the flow? https://www.dropbox.com/s/lnu0wcns1jza1g4/winbackflow.png?dl=0
SMS Profile Linking
Hey everyone!Question RE linking SMS to a customers existing profile via pop up. If a customer opens a URL from an email and then I present them a pop up to leave their mobile number is there a way that klaviyo can recognise its the same user and update their profile? Or do I have to request both the email and phone number to get this synced to someones profile? Thank you! Penny
Unable To Access My Account
Greetings Klaviyo Community,One of my client gave me access to his Klaviyo account (I don’t know which one of the client). His account was disabled, I was not know this and by mistake I switched to his account and now I’m unable to access my own account. I’m unable to switch my account from one to another. I’m really worried about it, what should I do? Please help. Thank you!
Why are profiles stuck in 'waiting' at a conditional split?
Hi there, I am trying to make a flow for customers who’ve bought a specific product with a conditional split to see if they’ve bought another related product. If Yes, they flow through to a 12 hour wait then receive an email. If No, they flow to another email. It seems though that almost everyone is stuck in the Waiting phase of the conditional split and I’m not sure why.Also, only 5 people have moved down to the Yes flow email, and they are all in “review” and no emails have gone out. Can you help me figure out what I’m doing wrong? Thanks
Templates are not opened in drag & drop mode when uploaded via Klaviyo API?
Apologies if this has been asked - we have been searching for an answer and couldn’t find one.We just synced up a ton of templates via the Klaviyo API and it seems they all lack drag and drop functionality, but if we manually import the same exact HTML and code and open it as a drag and drop template, it works.Any suggestions?
Send acknowledgment email to user added via API
HiWe have built an integration with OneTrust and since there’s no webhook feature in Klaviyo we are using OneTrust to collect subscriptions and then send users to Klaviyo via APIs.Everything works fine, just depending on the collection point used to collect data OneTrust has capability to send or not the final acknowledgment email with record of consent.Is there a way to send these emails from Klaviyo also for users added to Profiles via API? Thank youfabrizio
Viewed Product Shows in Activity but NOT in Segment
Greetings, We are seeing “Viewed Product” tracked in the activity log, complete with URL, ProductID, Name, and so on. However, when creating a segment to try to isolate users who have viewed a specific product, the segment returns null. I am able to find a user (or group of users) who fit the parameters in the activity feed, but the segment does not include them. Segment setup is super simple: Any ideas?
How do you clean bounces from your account?
An email bounces when it doesn’t successfully deliver or is rejected from the inbox provider. Klaviyo will automatically suppress profiles that hard bounce, but what about emails that soft bounce?Klaviyo will suppress these profiles automatically after 7 consecutive bounces (with no successful deliveries in between) but if you’re concerned about your deliverability, you may want to consider cleaning these bounces from your list! You can create a segment of profiles who have bounced a certain number of times (i.e. 3x) and suppress that segment of customers before they reach the 7 consecutive bounce rule. To do this, create a segment in your account using the following conditions:You can use the filter icon to filter by Bounce Type and then select Soft when you click into the text box. Note that if you simply segment by Bounced Email, all profiles that bounce (regardless of the Bounce Type) will be pulled into your segment!Once created, export this segment as a CSV, navigate to the Profi
Multi Step Signup Form
We enabled a Multi Step Signup form to capture email first, then SMS. One is for desktop and one is for mobile and they are both set to show to target non-Klaviyo profiles. Step 1: Email FirstHas an email input field and a button. Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome email flow After Submission it is set to show the next stepStep 2: SMSHas an phone number input field and a button. Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome SMS flow After Submission it is set to show the success messageI am noticing that customers are not being sent into the welcome email flow after submitting the first step so I have a feeling they are only being added to the specific list after completing both steps of the form. How can I change this so that each submission is accounted for individually?
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