Got a Question?
Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!
Newsletter 'Preview text' field input not working
I am working with new templates for our newsletter campaigns. When sending a preview of the newsletter the preview text I enter in the ‘Preview text’ field when creating the campaign does not appear. Instead the preview text shown in my inbox is text from the newsletter. I am unsure if the problem is in the coded template or maybe something else and need help to figure out what is causing the problem.
Flow- Pairing Specific Items/products (and possible configuations) with specific emails
Hi- Having trouble getting specific emails and certain configurations to send the right emails. Example: If I purchase Product A & B, I want a specific email to send for those two products (vs two separate emails). Or If I purchase product A & C, then that gets another email. Essentially, I have 3 products and want to send emails based on the products purchased in one transaction. Right now I have Split triggers set up (and it worked when purchasing just ONE product) but as soon as I add 2, it’ll just pick the first one and send that particular email. This is where it gets stuck! I don’t know how to set it to where If the placed order includes 2 products, that it doesn’t just stop at the first product in the list. Hope this makes sense!The reason I’m sending this way is because each email contains a KEY (these are website templates). Any help would be appreciated!
Is my Add to Cart button class notation or ID?
Hey there,I’m having trouble figuring out if my Add to Cart button is using class notation or ID. I’ve tried both options but must be missing something. I’ll attach some screenshots.Additionally, when I get to the Analytics page, I get a red error box at the top right. Red error box top rightRight clicking & Inspect Add to Cart Button on site
Shopify integration - can't search lists and not all lists showing
I’ve created a new list for new SMS subscribers to be added to. When trying to change the list which SMS subscribers are added to, I cannot find the new list in the drop down: When trying to use search, the correct list flashes up, but the search input field removes the search term and resets before being able to select. This option is unable to be selected, it is not available as an option - checked in devtools.There seems to be a limit of 150(?) options here, so lists which are not in that dropdown cannot be selected. Is this a bug?
Instagram in Table block formatting
Hi, I have tried to adjust the Block Styles for the table block with my Instagram feed in, in order to achieve the spacing and appearance. But no matter what, it does not work.I want the block to look like the block above “shop here”.What and where in the Block Styles do I change the look to be like this? Right now they have the same adjustments but does not look the same at all.
Connecting a Klaviyo legacy form with existing button
I’m trying to connect a legacy form to be triggered to an existing add to cart button on my Shopify store. i’ve already gone through the link: https://help.klaviyo.com/hc/en-us/articles/115005077007-How-to-Trigger-a-Legacy-Popup-When-a-Button-is-ClickedHowever, it seems its a bit unclear at the end as to how to have this form triggered by an existing button instead of creating a new one. Can I have any help on this please?
Link a button on my store to Trigger a popup form
I have a page on my Shopify store with a Button that when pressed I would like it to trigger a Klaviyo popup, is this possible? Thank you for any advice, I did see they have the Legacy, but the form and button was very basic, so I would like to just use the button that is created with the website theme and just some how link that to trigger the popup. Thank you
Adding Tax To Price of Products in Product Block Template
Hi, we are using dynamic products tag in Email campaign with product price on, but price demonstrated in test mail seemed had not contained 10% tax in, what should we do if we want 10% tax to be calculated in price? I guess it would be related with data feed. Looking forward your contactLing chu
The date-property triggered flow does not work for me
I am very angry, I have tried everything and it does not work for me.So I have the profile (create a list with my email to test)I did 6 different flows and no mail arrived. I did 1 at 3.30 pm Santiago time, another at 3.30 pm recipient time, another 3.30 pm Argentina time (in case it didn't work), another (3) two days before the anniversary. And nothing works for me !!What can be? My profile:October 19 Flows:flow 1 flow 2 flow 3
Why is my main subscriber List Number Higher than my Active Profiles in My Account?
Hi I have recently cleaned my list and my profile shows I have 4000 active profiles and yet my subscribe main list is 5680. How do i align my list and active profiles? I also not that if i want to send an email campaign the number it goes to is less than the 4000 active profiles. Look forward to hearing from you guys
How Can I Find contacts who filled out a form?
Hi,I’m a total newbie, but I embedded a form on Shopify which has been submitted 86 times. But the contacts went into my main ‘subscribers’ list, instead of a new list I wanted them to go into. I’ve now fixed it so they’re going into the correct list, but is there a way I can find all the contacts that previously submitted through this particular form and move them from my main subscriber list into the correct list?Thanks!Paul
List not updating
Hi, I’m a new user and for some reason my lists and segments are not updating automatically. For my segments, I have to update manually for it to reflect the right number of subscribers. I only have 1 list named “All Subscribers on Shopify” but it currently has 0 members. I created a test segment to capture everyone on my profile and it updates to the correct number of members but I have to do it manually. The list; however, just doesn’t seem to capture the members in the profile. I also tried it with a dummy email account. I subscribed using shopify’s newsletter form and the form I created in Klaviyo and for both forms, the list doesn’t seem to capture it. I’ve also turned double opt in off and on for both shopify and Klaviyo. Any help would be appreciated. Thanks,
Adding domain verification records within Shopify
I’ve been trying to set up a dedicated sending domain for my account. My domain is managed by Shopify, and I had no issues setting up another Shopify domain a while back, but this time I am prevented from entering the CNAME records. I get an error code saying that special characters aren’t allowed when I try to enter kl._domainkey. Is there any way around this issue or do I have to transfer my domain to another host?
Help! Add to Cart Snippet For Shopify is not working
Hello, I’m not sure what I am doing wrong. The add to cart snippet is not working. I have added the code to my site, but when I go to create an abandoned cart flow for add to cart items, I am not allowed to proceed because it appears that the snippet is not set up. Please help.
How to only show one popup signup form at a time
Is there a way to only have one pop up show at a time? We have a fly out popup to show immediately when a subscriber enters the site and we also have a exit intent pop up to show when a visitor is exiting the page. I added a time delay to the exit intent to hopefully solve this issue of having both forms show up at the same time.
Risk of overwriting profile information when importing a .CSV?
So long story short - I’m trying to find a workaround while transitioning from a 3rd party “back in stock” notification app to using Klaviyo, but there are quite a few people already signed up for notifications from the app.My plan was to create multiple small lists via manual upload (that will later on be deleted) for each SKU that is awaiting replenishment notification, then create a simple template and send manual campaigns as each item is re-stocked… but many of the profiles already exist in Klaviyo. Most of them are not subscribed or suppressed (some heavy list cleaning is on the horizon once I’ve implemented win-back and sunset campaigns/flows).I’m concerned about what happens if I upload CSV’s that only contain an email address, and the email address is already associated with a profile in Klaviyo...Per this article: https://help.klaviyo.com/hc/en-us/articles/115005078967-How-to-Create-and-Add-Contacts-to-a-New-List:“Any value/column that you include in a CSV upload that alread
How to create dynamic product content blocs pulled from our PIM system?
Hi Klaviyo support,We’re new customers on board, working on migrating from our old ESP over to Klaviyo.I am working on designing a couple of templates. In our old ESP, we’re able to dynamically insert products in templates / campaign editor.We pull the products from our PIM system from which we copy-paste a product-ESP ID, a 14-digit code, into a dynamic field in the campaign editor, from which the product displays. How is it possible to have a similar solution with Klaviyo ? Thanks for your help. Rgds. Philip
Exclude Products in Draft from Shopify Feed
We experience some issues with our Shopify product feed.Products in draft are being included in the product feed, and displayed in our product blocks. How are they excluded? Same issue with our inventory status. Products being out of stock, are likewise getting displayed in our product blocks, even though these products are not available, and can’t get purchased when out of stock. Finally we also struggle with the price format, which is including ",00" decimals in product prices, even though prices on our Shopify shop, appear without any decimalsI sincerely appreciate your help.
Question about Email plan and monthly pricing
Hi,I have a question about how klaviyo would charge for my email plan? I’m using $400 plan, it said that I can have 25000 people and unlimited emails sent.Now I exceeded my 25000 limit, so how would klaviyo bill me in the next billing cycle? Will it be $400 x3 (base on the 305% used) or it still remain the same as $400 ?And what will happen if I downgrade to a smaller plan, because this sending limit is only temporary ? If I upgrade my plan when scheduling a campaign, how would klaviyo bill me for extra contacts?
DevTools failed to load source map
My flyout form takes a while to appear on the page. I’ve set it for a 10 second delay. I checked the console in Chrome for any errors and I have this error appear:DevTools failed to load source map: Could not load content for https://static.klaviyo.com/onsite/js/sentry.957bb8d322d8fad44127.js.map: HTTP error: status code 403, net::ERR_HTTP_RESPONSE_CODE_FAILUREDo I need to be concerned/do anything about this? Thank you,Gillian
Integrating BIS on Shopify with non-free theme
Hi all, Klaviyo’s standard Back In Stock functionality works great, on a free Shopify theme. But fails to function properly on a non-free theme where some variants are in stock and others aren’t.Do any of you know where one might look to manually trigger the BIS check when switching variants in a theme? Any ideas where one might find docs on this please?Thank you
Trigger Split - Item brands - Data type clarification?
So I’m building a win-back flow, and would like to include a split for people who have purchased items from a particular brand versus those who have not. I added a trigger split and selected “Item Brands” and the default data type was “list”… can anyone clarify if this is the best choice? I would have thought Boolean would be better since it’s true/false, but that doesn’t actually let you choose a brand by name… I understand people could have purchased items from multiple brands but I’d like to split between “includes this brand” and “doesn’t include this brand”. Thanks!
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Are you in the Food and Beverages industry?
Connect with others and discuss trends and strategies in the industry.Join our group today!
Most helpful members this week
Already have an account? Login
Use your Klaviyo credentials
Log in with Klaviyo
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.