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martin.pearsonContributor I

asked in Campaigns and Flows

If flows are triggered by a dynamic segment, will a contact who moves from one segment to another be pushed into a different flow with that segment as a trigger?

Hi, apologies if this has been asked before, feel free to refer me to another thread if necessary! Bit of a wordy question, but I’ve created various customer journey flows for a client based upon some dynamic segments that we worked out through an RFM analysis. Basically there’s 5 flows, new customers, promising customers, core customers, high value and lost customers.I’m just wondering if for example, someone in the new customer list makes enough purchases to meet the requirements of the promising customer segment, they will be added to that segment of course, does this also mean they will join the flow that is triggered by someone joining that segment?I’m just trying to avoid crossover in communications if someone is trapped in 2 flows. I have added in a condition to end the flow if a “new” customer places an order while in the flow, but will they be added to the next flow up, if that makes sense?Thanks in advance, excuse my brain dump of a question!

Rachel FlamContributor II

asked in Accounts and Settings

email report when someone subscribes?

Hi everyone! I can't find where to set this up - I'd like to get an email every time someone subscribes to a list.Where do I set that up? Right now i have no way of knowing apart from going into klaviyo reports. Tia!Rachel

Pabloce.valContributor I

asked in Accounts and Settings

That the popup is shown when there is an offer in Shopify

How to make klaviyo popup appear only when there is an active promotion in shopify store?

kimmiaContributor IV

asked in Campaigns and Flows

Rules of A/B test

1.How many status does the A/B Test has , whichs are they2.What is the logic of the test duration , When can i get the ruslut3.How is Win probability calculated , Chi-Squared Test or something else? Looking forward to your reply , thanks !

ZCLContributor I

asked in Campaigns and Flows

Confusion about A/B test

1.How many status does the A/B Test has , whichs are they2.What is the logic of the test duration , When can i get the ruslut3.How is Win probability calculated , Chi-Squared Test or something else? Looking forward to your reply , thanks !

PernilleMILKContributor I

asked in Campaigns and Flows

Set Birthday on already existing customer

Hello there, I hope that one of you can help me. I want to collect my users birthday, but not from the Sign Up form. Can I collect it in a e-mail for example as the 3th email in my welcome flow? I have tried to set it up, but I don’t seem to have the right properties. I need a selection “birthday not set” Thank you in advance!

BroderickashContributor I

asked in Campaigns and Flows

Same email in flow received multiple times issue

Hi there, One of my customers received the same email in a flow 7 times in a row. It’s a abandoned checkout and I can see that the event was triggered multiple times on their customer profile. I’m thinking it was multiple browser tabs that caused the triggers. How can I prevent this?

Kylie.CContributor I

asked in Campaigns and Flows

How to send transactional emails of my own eCommerce platform (not Shopify) via Klaviyo?

I need to transfer my Shopify Store to my own eCommerce platform recently, how do I send transactional emails of my own eCommerce platform via Klaviyo?

meetapapersandgemsContributor IV

Profile properties and flows

Hello, can a subscriber have more than one profile property? Here’s where I’m having a glitch, it might be an error in my set up?Day 1: A user signs up for emails: enters an email welcome flow that runs over 7 days. At the start of the flow, a new profile property is added (‘In Flow’ - Welcome (email)). This allows me to create a segment of anyone who is on that flow so I can exclude them from other email campaigns for now. The profile property is removed as they exit the flow. (Profile property ‘In flow’ is removed).Day 2: Same user signs up to SMS, enters an SMS welcome flow that runs over 3 days. Again, at the start of the flow, a new profile property is added which says that they are ‘In Flow’ - Welcome (SMS). The profile property ‘In flow’ is removed as they exit the flow. What I’ve noticed is that when they go into the SMS welcome flow, they are being removed from the email welcome flow and I’m not sure why. I tested it out with my own email address yesterday and stopped receive

Stacey B.Contributor II

posted in Integrations and Reviews

Asset Management?

I’m curious what others do to keep things tidy for use in Klaviyo. Since there isn’t a way to create folders etc, how are you organizing your assets? We use a rather large amount of new assets each week and I’m concerned I’m going to lose things. I’m in the process of migrating from another ESP with folders I can organize. TIA!

ToploadrContributor I

asked in Sign-up Forms

Shopify embed form successful, but not adding to specified List

Hi all! I’ve created an embed form for Shopify and everything is setup as expected, I can submit the form and receive the confirmation message. The problem is that when I check the List where I am expected to be stored, I am not seeing the successful submissions. I don’t see any errors or issues, yet I am still seeing nothing.Any help will be great! Thanks!

SJKContributor II

asked in Lists, Segments, and Profiles

Unsubscribe option for segments

Hello!I’m hoping someone can help me out a bit since I’ve gotten stuck :(I’m preparing some new flows that will go out to all customers, but I want to offer the option to unsubscribe to these flows specifically (since these flows are about a particular feature). My concern right now is that if someone unsubscribes, they will unsubscribe from all emails entirely. While I know we can make list-specific unsubscribe options, I would need to use a segment. Is there any way to make an unsubscribe option for a segment only? Thank you!!

SpaceCadetStephContributor I

posted in Campaigns and Flows

Feature Request: Notes/descriptions on Conditional Splits in Flows

Hey there,I’d love it if conditional splits in flows could have notes/descriptions so it’s easier to read the flow.either a title to identify the conditional split (like emails in flows already do) or perhaps a separate notes block that could be added right into a flow (dragged over like the actions/conditional splits are) where you could write an explanation for the conditional split above/below itThe reason: When I’m building a complicated flow or going back to improve an older flow, it can be really hard to follow the logic behind the conditional splits because they’re usually based on Product IDs, which are impossible to recognise (or keep straight!) without stopping and looking each one up. It makes “reading” the whole flow really difficult. It would be so handy to just have notes on/near the conditional split to make clear what it’s about, in plain language (ie, “customer has bought red tshirt” rather than “customer has bought Product ID 774085324126”).Thanks for considering it!

MM6Problem Solver I

asked in Campaigns and Flows

Pop out form targetting

Hello everyone, I have 2 sites linked to my klaviyo account, and I want my pop up form to appear on only of those. I have tried to use the restrict url function however, it is not working so any help would be appreciated.

jlippinerContributor I

asked in Campaigns and Flows

Can you duplicate flows between accounts?

We have two accounts setup:Sandbox ProductionWe do all our development and testing using sandbox before moving to production with all our code. We would like to be able to do the same with Klaviyo where we create and test our flows in our Sandbox profile and then, when ready, copy it over to the Production profile. Is this possible and, if so, how?

nayanisakina99Contributor I

SMS list cleaning

How to remove duplicate and invalid phone numbers from my SMS segment?

Jasmine-Contributor I

asked in Campaigns and Flows

Design Formatting Issues on Apple Mail App

Hello, I am having issues with my email template’s design. My email design is uses a 2 column in one portion of the email to show image on one side and text on the other. Now, on apple mail app my content is only showing up on 85% of the screen with the background taking up the rest of the screen on apple. I am not having this issue anywhere except for the mail app on iphones. Gmail and Outlook look totally fine. Additionally, on that section I chose to make it a different color than white. I chose to go with dark blue. However no matter how many times i edit and send it the email looks different when I send a test email and includes white bars. Can anyone help? Does anyone have suggestions for email design platform integrations so I can do more and fix these issues? Thanks!

VinnieTContributor I

asked in Accounts and Settings

Matomo Analytics & UTM Parameters

My site uses Matomo Analytics instead of Google - Matomo uses “MTM” instead of the normal “UTM” prefix in URLs. I’m trying to add custom parameters in Klaviyo Account Settings, where I’d like to set the value for mtm_campaign to the Klaviyo Campaign Name, however it is not an option. All that is available is External ID, Klaviyo Profile ID, and Link or Alt Text.Is there any workaround here?

dakine1Contributor I

asked in Integrations and Reviews

Shipstation not sending "fulfilled" orders to klaviyo

I have orders being shipped in shipstation that are from a fulfillment center. They show up under the “fulfillments” tab instead of shipments. These shipped orders are not being sent to Klaviyo. All of my other orders that are under the shipments tab are sending as normal. What am I missing here? Is this a Klaviyo issue or a ship station issue?

BMBeckyContributor III

asked in Email Templates and Coupons

How do I stop gmail from turning the Unsubscribe link in my email blue?

How do I stop gmail from turning the Unsubscribe link in my email blue?I have looked through all of the options on here and none of them have worked for me.

MortenContributor I

asked in Lists, Segments, and Profiles

How to get information and get it into their profile

Hi - thank you for reading this, I wish to know a certain information about some of my profiles (some I already know the information about) -> specifically “role”.Is there a smart way to get this information?Create a segment (that doesn’t have the property “role”), and send them an email, and get them to click something. How would you suggest I collect this? Create “list” -> “add a subscription page” -> “subscribe” -> create the fields with the specific values I need? Or something else..?

CO2CLEANERContributor I

asked in Campaigns and Flows

Including Dynamic Tags for Shopify Placed Order

Hello there, we're a business selling products that remove CO2. For example we sell 1.000kg of stones that remove 1.000kg of CO2 over its life time. I am building a thank you flow where I would like to dynamically include the amount of CO2 a customer has removed on its order or over its customer lifetime.Therefore, I was wondering if its possible in klaviyo to have a dynamic tag for {{ customer amount of CO2 removed }} or {{ total count of all orders CO2 removed }}One way I was thinking of realizing the goal above is with order tags: I was planning to automatically add order tags to new orders that reflect the amount of CO2 they have captured. Klaviyo eithers needs to show the order tag in the thank you mail. (I read that its important to have the flow activated on fulfillerd orders instead of placed orders, otherwise the tag wouldn't be read) And if this is possible would it also be possible to have Klaviyo sum up all the previous orders tags from a customer? Another way would be to h

bill.hamiltonKlaviyo Employee

posted in Analytics and Deliverability

Growth Training: Deliverability and Email Strategy Session 1

Earlier today the Growth Success Team hosted a live training on Email Strategy and Deliverability to address some frequently asked questions and help create a better understanding of the email marketing landscape and what to consider when developing a marketing strategy. Access the recording here.Feel free to add any additional questions/feedback below or feel free to reach out to Growth@klaviyo.com. Clarifications and further answers regarding iOS 15 from QnA: Are Open Rates important anymore? Open rates will likely always be inflated so I recommend making sure they stay consistent around the same percentage and to look at Advanced Reporting in a Campaign to make sure all inbox providers are seeing those rates. Apple Privacy Protection does not trigger if the email lands in spam so it is very obvious when an inbox provider is landing in spam. I also recommend tracking Click Rate (not CTR) to make sure it is over 1% as Click Rate is not inflated by APP but can be impacted by segmenta

curiouscreatureContributor I

asked in Accounts and Settings

Viewed Product Tracking Not Working Shopify Atlantic Theme

Hey there, I have tried using the set up wizard to set up my viewed product tracking which I get the green text saying that it is enabled on my shopify store. However, when I check the viewed products analytics it is still flat lined even though there are definitely people on my website and buying products. I have tried redoing this but to no avail. Can anyone kindly assist? Thanks

Mailbox MannyPartner - Silver

posted in Analytics and Deliverability

Poll: Email % of Total Revenue

Hi, this is for ecommerce businesses. How much of your total revenue is attributed to email (average for, say, the last 12 months). @MateG brought up this question in their post and I thought I’d poll the community!