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10398 Topics
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Contributor I
eletricgoirlContributor I
asked in Email Templates and Coupons
Is there a native way to have readers rate each email?

Heya, We want to get feedback on a new email series, similar to below:  When I rate it, it looks like it redirects a reader to a web page where it confirms that they’ve recorded their feedback and gives them an opportunity to do more.Can you do this natively in Klaviyo?

2
E
Contributor I
8 months ago
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Contributor I
HankSinatra.Contributor I
posted in Campaigns and Flows
Is there anyways to put 2 trigger in only 1 flow? es: When someone added to cart OR started checkout?

Is there anyways to put 2 trigger in only 1 flow? es: When someone added to cart OR started checkout?

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Contributor I
8 months ago
E
Contributor I
epicdesignpadsContributor I
asked in Campaigns and Flows
I accidentally deleted my welcome flow. How can I restore it? Please help me because this flow is important for my business.

I accidentally deleted my welcome flow. How can I restore it? Please help me because this flow is important for my business.

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E
Contributor I
8 months ago
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Contributor I
LoonelContributor I
asked in Campaigns and Flows
Abandoned Cart Flow

Hello, I have a problem with my abandoned cart flow.Whenever I click on the link, I am not redirected.Is this the corect link? {{ event.extra.checkout_url }}Thank you.

2
stephen.trumble
Community Manager
8 months ago
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Contributor I
jen.paulContributor I
asked in Lists, Segments, and Profiles
Audience for Informational Emails

We are sending an informational based email next week to communicate some of our support pages being down for maintenance. I typically only send marketing emails to my engaged audiences and I’m not sure if I should send this type of email to the entire list or continue to focus on my engaged list. My concern is that although the information is timely and necessary, sending to the whole list will affect our deliverability scores. Overall, hoping someone has some insights on best practices for sending informational emails and what your audience should look like. Thanks! 

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J
Contributor I
8 months ago
B
Contributor I
bethkowContributor I
asked in Sign-up Forms
Sign up form not visible in Wordpress

Hi,I have reviewed a of the previous articles but can’t seem to find an answer to the issue I am currently having.We have a Wordpress website without WooCommerce.I have made a newsletter sign up form for our website as an embed form in Klaviyo.I have set up the code in the footer and based on our Klaviyo account it looks to be working as we have a green message saying “sign up forms are successfully installed on your site”.I have ensured the embed form is available for everyone to see and published.I have copied the form code to a HTML block on our site (we use UX Builder) but even once published, the form isn’t visible. I have checked in an incognito window and still not visible. I have no idea why.Any tips or help would be greatly appreciated.Thank you!

2
B
Contributor I
8 months ago
Vesna EGarden
Active Contributor I
Vesna EGardenActive Contributor I
asked in Email Templates and Coupons
Deafult title problem at product variants

I am displaying different product variant titles in an abandoned cart email but when a product has no variant, it displays "Default Title" where the variant normally goes. How can I hide this?

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Vesna EGarden
Active Contributor I
8 months ago
D
Contributor I
DanErezSDContributor I
asked in Analytics and Deliverability
metric-aggregates returns zero opened for all of 2023?

I’m trying to fetch the different metrics on klaviyo. I get 0 for Recieved, Opened ...etc I do get numbers for unsbscribed. I tried count, sum_value, and unique. none of which returned anything but zeros for all of 2023. obviously emails were sent and opened and recieved throughout the year…what might I be doing wrong?

2
Brian Turcotte
8 months ago
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Contributor I
DianaYashchukContributor I
asked in Sign-up Forms
Sign-up form button analytics

I have created a sign-up form with two buttons. Is it possible to get button analytics, such as how many times each button was clicked?

2
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Contributor I
8 months ago
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Contributor II
KSteamContributor II
asked in Email Templates and Coupons
Using Show/Hide Logic

I am trying to use show/hide logic to add a button on my post purchase flow. I want the button to only be displayed to purchasers who haven’t subscribed to marketing yet. The show/hide logic I am trying to use is: person|lookup:'Accepts Marketing' == 2or person|lookup:'Accepts Marketing' == 'False'or person|lookup:'Accepts Marketing' == 'false’  However, the button isn’t displayed even when the user isn’t subscribed. Please help!!

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K
Contributor II
8 months ago
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Contributor I
GuilhermeContributor I
asked in SMS
SMS consent?

 Hello! I would like to know why all my SMS are falling into the NO path for all flows? Check the first image please.  We also have signup forms triggering to a list “sms subscribers” but this list is not getting any profiles - 0 profiles there right now.  Exit Intent popup: Welcome popup:   Both popups have also a email optin and have +50 submitted actions… does it mean that all leads are only including their emails but not their phone numbers?Settings of the SMS subscribers list with 0 contacts.. should I have single optin instead of double optin? Thank you (:

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Taylor Tarpley
Community Manager
8 months ago
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Problem Solver I
BenProblem Solver I
asked in Campaigns and Flows
How to group multiple emails into a campaign?

Hi There,Sorry if this is simple but is there a way to group multiple emails into a single campaign to properly determine the performance of a promo as a whole?For example, we usually announce promos/deals with an initial email, then remind customers with multiple emails that contain detailed features/benefits then finally, ending soon and ‘last call’ emails.But for reporting, we have to manually add-up the separate campaigns to determine performance of the promo as a whole. Not only is this more time consuming, it’s kinda confusing when campaigns are really just emails - unless we’re missing something basic here?I hope that makes sense, any pointers much appreciated.Cheers, Ben

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B
Problem Solver I
8 months ago
D
Contributor I
DuMing-net263Contributor I
asked in Accounts and Settings
Partner Referral Link

I encountered a problem.  I shared a “Partner Referral Link” with my customer, and after the customer registered on this link, where can I see the customer's registration information on the partners' webpage (partners.klaviyo.com/my-dashboard/)? Can someone tell me?

2
Taylor Tarpley
Community Manager
8 months ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
posted in Campaigns and Flows
Shopify store owner - VIP tag on Shopify from Klaviyo and the VIP flow on Klaviyo

Hello everyone, This is the first time I’m doing this and I’d greatly appreciate an experienced eye checking if my logic will work here.  I want to reward people who’ve bought from me 3 or more times as a VIP member, which gives them exclusive benefits.  I started out by creating the attached flow for those who’ve purchased once, twice or more than twice to personalize the customer journey.   You’ll notice that if they’ve bought more than twice, I’ve added to create a new profile property - as per this article in the community. Because I need to know when an order comes through on Shopify, that its from a VIP and that they qualify for free shipping so they shouldn’t be charged for shipping.  Question 1: Is the way I’ve set it up correct? Will it pull through on Shopify for the customer to not be charged shipping at checkout phase?  I imagine I would have to do something on Shopify to know not to charge shipping for people who have this profile property? Then I went on to build out a VI

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ebusiness pros
Partner - Silver
8 months ago
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Contributor I
ThorContributor I
posted in Campaigns and Flows
Looking for NOT IN STOCK metric

We use BigCommerce as our ecom platform, and we have a great “abandoned browse” flow, but we are sending to customers who are browsing items that are out of stock.I am looking for a way to trigger “If in stock?” YES → send this email, NO → send this email.Many of our abonded browses are for items out of stock, and it seems silly to send a customer an email reminding them that they took a look, and come back, if it the item is out of stock. I did not see anything in the metrics.  Any creative solutions welcomed.

2
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Contributor I
8 months ago
K
Contributor I
Kevin_NesisLabsContributor I
asked in Email Templates and Coupons
Adding Multiple Line Items of Purchased Items for Post Purchase Sequence

Hello everyone… Looking for some help here.  I am currently trying to build a template for my post purchase sequence flow. It will basically say, as a rudimentary example.  Thank you! Your PRODUCT 1, PRODUCT 2, etc. will arrive soon.  When I copy the variable {{ event.Items|default:'' }} it returns [‘PRODUCT 1, PRODUCT 2’]  For the life of me I cannot figure out how to remove the brackets and apostrophes…  I also attempted to build If statements based on # of line items to then display {{ event.Items.0|default:'' }} which properly returns PRODUCT 1 without any bracket or apostrophe.  Alternatively, if there is simply a way to string together the n value in this variable {{ event.Items.0|default:'' }} to go from 0-10 or whatever my max n number of items can be, that would be ideal… Thank you in advanced!

2
K
Contributor I
8 months ago
R
reneramirezNew Member
asked in Email Templates and Coupons
Email Menu Wrapping

We are a new Klaviyo client and we are having trouble presenting our menus in our email template.  Picture is below -- “Locations”.  We have tried to limit the text to an absolute minimum  They seem to wrap in certain email accounts and devices.  Does the community have any suggestions?  

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KatherineB
Partner - Platinum
8 months ago
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Contributor I
Lara KhouryContributor I
posted in Campaigns and Flows
In a campaign, can i dedicate a logic to a person in particular, specifying the email, not their behavior or other specifics?

I’m in the process of setting up my Klaviyo account. I have a mailing list of 1200 contacts to whom i’ve never sent a newsletter. I’m sending out a first campaign to Welcome them and give them a 20% on their first purchases valid for 2 weeks only.But, i want to exclude a particular client who just purchased a few days ago, and i want to offer her the same discount but valid for a whole year.Is this possible with Logics, and how?

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Contributor I
8 months ago
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Contributor I
double dContributor I
asked in Campaigns and Flows
Custom back in stock segment

Hello. This is a question more on a conceptual level: we have an Opencart store with a custom Klaviyo integration. If a product is out of stock, it is possible to submit your email and get in “queue” for the product to return back on stock.  Is it possible to capture/setup some kind of custom event in Klaviyo, for those who leave their email and subscribe to the back on stock notification? We would not like to create a flow, but rather create segments based on this event and send them manual emails once item is back on stock.Esentially we would need the following properties captured within the event:1. customer email (they leave it in the field when they click the back on stop notification button).2. product nameBased on this custom event, we would create a segment. Appreciate your thoughts on this.  

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D
Contributor I
8 months ago
N
Contributor I
NitishContributor I
asked in Accounts and Settings
Using Klaviyo builder/HTML send gmail annotations in gmail promotional tab

Do I need to activate or look up specific settings for Google annotations? I've been trying for a while and can't seem to figure it out. How does this works? 

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J
Problem Solver I
6 months ago
Z
Contributor I
zach.scheimerContributor I
posted in Campaigns and Flows
Klaviyo Email Template Show/Hide Based on Segment

Is it possible to show / hid a block based on if they are in a segment? I know you can based on profile property but was hoping you can based on segment too.

2
Z
Contributor I
8 months ago
I
Contributor I
IndigoacresContributor I
asked in Sign-up Forms
How can I direct email & sms on 1 signup form to 2 different lists?

Hello I have a question & it would be greatly appreciated if anyone could clear this up for me. thanks in advanceSo I have an embedded sign up form on my password page that captures both emails and SMS on the same form. The sms being optional. How can I make it to where: either field that someone opts into forwards to two different lists. Meaning if someone signs up for only email, their info gets forwarded to one list but if they also put in their SMS, their SMS details will forward to a different list. that way my email flow can reach the email list & my sms flow can reach the sms list instead of all the opt in details forward to just the email flow

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N
Problem Solver I
8 months ago
T
Contributor I
Thomas0209Contributor I
asked in Analytics and Deliverability
Emails not sending

HelloI setup emails flows a few months back and left them inactive for a while. As I turned them back on, I realized that no emails are sending at all. It also seems that I cannot send preview emails AND that the emails entered in my forms aren’t entering my lists I get the following message when trying to send any preview email: “Could not send preview email.There was an error sending the preview. Please try again or contact support.Dismiss”Any ideas what the problem might be?

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N
Problem Solver I
8 months ago
Z
Contributor I
ZomilContributor I
asked in Campaigns and Flows
Trigger filter for specific item - dimensions

Hi!Setting up flows for a new brand and they want a post purchase flow specific to one of their items. I understadn that I need to set up a trigger for Placed order and then select trigger filter and use dimensions → item → etc.  However, when I go to trigger filter the only dimension that is available for use is “$Value” They are a new brand so maybe that is the issue? Any guidance will be helpful. 

2
Z
Contributor I
8 months ago
S
Contributor I
ssanctContributor I
asked in Campaigns and Flows
A/B Test Sign up form with custom flows

Hi,I am looking to test two completely different sign up offers that would require their own welcome flows.Is there a way to assign a specific welcome flow for each sign up form a/b test?  I’m not sure how to achieve this.Thanks

2
S
Contributor I
8 months ago
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