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dm661Contributor I

asked in Campaigns and Flows

Campaign time is incorrect

I set an SMS campaign to send at 8:30am PST but in the campaign list it shows as 11:30am?? Is the time in the list a different time zone?

kimmiaContributor IV

asked in Analytics and Deliverability

Collecting Email Subscribers from Shopify into a Klaviyo List

Even if the customer does not place an order, as long as it is checked, it should be counted as agreeing to subscribeI want to sent email to that subscribed to my site but not place any order with “welcome series flow”.But the harsh rules confused me.

OctavioContributor I

asked in Lists, Segments, and Profiles

Passing "active on site" properties

Hello,We’re using Shopify integration and I’m trying to figure it out how to segment the users by “active on site” properties, e.g. by browser or OS property.For some reason, this data is visible when looking at individual user’s profile, but I cannot create a segment based on those properties (browser or OS), because they don’t show up during segment creation.Any ideas?

sachinuserContributor I

asked in Integrations and Reviews

"&" sign in product name or category not submitting using Track API

Hi,I am integrating Track Api to post ‘Placed Order’ event data using PHP curl. It is working fine but if any data string contains ‘&’ or ‘&amp;’ then it is not submitting data.Example: "ProductName": "Winnie & Pooh", "Categories": [ "Fiction &amp; Drama", "Children" ]Code Sample$data = 'data={ "token": "my_token", "event": "Placed Order", "customer_properties": { "$email": "john.smith@test.com", "$first_name": "John", "$last_name": "Smith" }, "properties": { "$event_id": "1234_WINNIEPOOH", "$value": 9.99, "OrderId": "1234", "ProductID": "1111", "SKU": "WINNIEPOOH", "ProductName": "Winnie & Pooh", "Quantity": 1, "ProductURL": "http://www.example.com/path/to/product", "ImageURL": "http://www.example.com/path/to/product/image.png", "Categories": [ "Fiction &amp; Drama", "Children" ], "ProductBrand": "Kids Books" }, "time": 1387302423 }'; $ch = curl_init(); curl_setopt($ch, CURLOPT_URL, "https://a.klaviyo.com/api/track"); curl_setopt($ch, CURLOPT_CUSTOMRE

kimmiaContributor IV

asked in Sign-up Forms

klaviyo form

sometimes the subscribers submit email through “signup form ”, A record will appear in it’s timeline.But sometimes it doesn’t, and i can’t find it in the list. I am confused.i look forward your answer.

needhelpContributor I

asked in Campaigns and Flows

Live Text

Hi, I was wondering if there was an easy way to use live text over a graphic with text?

moorkaContributor I

asked in Integrations and Reviews

Is the Webhooks documentation in Magento 2.4.3 for product removal or installing Webhooks in general?

Hi community!I am a little confused by the wording in my Klaviyo plugin on Magento. The webhooks that are set up here (following this step by step https://help.klaviyo.com/hc/en-us/articles/360055336451-How-to-Enable-Webhooks-for-Magento-2) - are they ALL the webhooks Klaviyo integraton will use, or just the product removal one? And if it is only the product removal one, then are any additional steps required to get the other webhooks to fire, like fx add to cart event? Also, where do I find the webhook secret? or do I just make it up?

JimmyhuhContributor I

asked in Sign-up Forms

Embedded code already added but form not showing issue

Embedded code already added but form not showing issue

blissyContributor IV

asked in Campaigns and Flows

How to change Reply-To Email without changing main Organization Sending Email?

flannelizetheworldContributor I

posted in Email Templates and Coupons

Why are there duplicate blocks in my emails in Gmail and Outlook?

Hello All!I’ve run into a few issues in the last few weeks within our campaign and flows that has left my myself and colleague scratching our heads. For the last year that we’ve been with Klaviyo, I have designed every email with two different versions; a desktop view and a mobile view. Trying to optimize our design for our subscribers any way that they view our content. Seems like this is an industry standard. And it’s worked out great, except recently. The issue is that sometimes test emails and campaigns that myself, members of our team, and our subscribers have received from our company display with duplicate blocks. This was first experienced internally, within the small email provider we use amongst our company. It isn’t the most complex system so it seemed to be more on the provider end rather than Klaviyo. As I’ve created emails, I’ve seen this issue occur on the two biggest providers, Gmail and Outlook. It doesn’t matter if these are test or live emails. All the content from b

Jose MarteContributor I

asked in Campaigns and Flows

Can you analyze a Flow's Performance by certain parts of the flow's recipients?

I want to analyze the performance for my flows for each country. Is there a way to analyze each flow by total recipients in different countries vs total recipients? I have not segmented by population by location yet, if I would like to begin these reports going forward, what would be the best practice? For example, I would like to see how my abandoned cart flow is performing in the UK vs the US. Thank you!

Chalet BoutiqueContributor I

asked in Lists, Segments, and Profiles

URL for tracking signups

My advertising team has asked for a URL to track their sign-ups. I have created a totally dedicated page on my Shopify website using the an embedded Subscribe & Preference Pages.I have the overall URL for the signup page but they are asking for a URL after a client submits their details.Is this possible? I have attached images of what I mean.

Jose MarteContributor I

asked in Integrations and Reviews

Multiple Shopify stores, One Klaviyo Account

I know it is best practice to use 1:1 ratio for Klaviyo accounts and Shopify stores. I have 6 stores al for different regions. ES, FR, USA, AU, DE, UK. I see most answers say it best practice to have 6 Klaviyo accounts but what would be the alternate option?

Shital PacharneContributor I

asked in Campaigns and Flows

How to calculate average metric for open , clicked and revenue

HI Team,Not able to calculate average open, click and revenue.I am using metric API to get metric id and the calling each api for getting open, click and revenue info but not able match value with dashboard.examplemetric api -https://a.klaviyo.com/api/v1/metrics?page=0&count=100&api_key=keyget all metric ids Click Email - PdY3iXOpened Email - P9xMpFPlaced Order - M8inRe, QGV8bZ for getting number of click - https://a.klaviyo.com/api/v1/metric/PdY3iX/export?api_key=API_KEY&unit=day&measurement=unique&start_date=2022-04-03&end_date=2022-04-03result = "data": [ { "date": "2022-04-03 00:00:00", "values": [ 1.0 ] } ]How to calculate average click rate?same of open and revenue?And where i can get number of place order and campaigns revenue ?https://a.klaviyo.com/api/v1/campaigns?api_key=KEY Only person count is there = "person_count": 129722 Tha

GarethContributor I

asked in Analytics and Deliverability

Why is my Click Rate 2.7% and my Open Rate 0%

How is it that my open rat is 0% but my click rate is 3%? Please see screenshot.

Jose MarteContributor I

asked in Analytics and Deliverability

Analyzing Multinational flows for different countries

Hello, If I have 6 Shopify stores for 6 different countries. US UK ES AU FR DE. Is there a best practice for exporting/analyzing the flows performance and comparing the different countries flows to each other? Thank you!

amberksparksContributor I

asked in Analytics and Deliverability

Reporting Revenue from a List

Hello! I have an end goal in mind for a report but for the life of me cannot figure out how to build it to actually generate the information I need. I want to run a report on a specific list and see the total value of the orders those customers have placed. In my mind, column A is their name/userID and column B is their total order value. It seems simple enough?Any help is greatly appreciated!

yuni yunanContributor I

asked in Email Templates and Coupons

Email template accidentally deleted - how to recover it?

Hi the Klaviyo Community!I accidentally deleted a email template of mine, is there a way of recovering it?

californiamattContributor II

asked in Lists, Segments, and Profiles

When does a dynamic segment execute?

When does a dynamic segment execute/update records? When you create it or when a campaign deploys?

eMegProblem Solver I

asked in Campaigns and Flows

Campaign Name Character Limit?

I’m creating a campaign name creator for post-campaign reporting purposes, with different product names, colorways, etc. Is there a campaign name character limit I should watch out for?

DhruvContributor I

asked in Campaigns and Flows

Automatically Applying a Shopify Coupon

Hey,So, I have created a discount code in Shopify (using Optimonk) and laso uploaded that coupon code onto Kalviyo. Now, how do I make the CTA present in my email reach the checkout page directly with the discount code applied? Thanks.

LestatContributor I

asked in Analytics and Deliverability

Excluding taxes from revenue

Hi there,Currently I believe that the revenue in Klaviyo is gross of all taxes.Some of our products are taxable and some are not, and it’s very difficult to attach a fixed % to it as it really depends on what people are ordering.I was just wondering if there’s any way that we can see Klaviyo revenue excluding the taxes (net of VAT specifically).We’re a shopify based company, and in the UK.BestLestat

IlliaContributor I

asked in Sign-up Forms

Subscribing a Customer to a Klaviyo List Through a Shopify Form

I have block of newsletter on Shopify website but every time someone signs up on it, the email must be added in klaviyo base. How can i do that? WITHOUT CREATING AN EMBEDDED FORM IN KLAVIYO

VbeebsActive Contributor II

asked in Campaigns and Flows

How do I line my image up with my text in a block

Hello!Okay, I have always struggled with this and my work around has been to simply create this look with an image and simply insert the image into my email. However, I really want to lear how to level my image and text so that the text matches the height of the image on mobile and desktop. Here is what this looks like on mobile: It is almost even (the text to the image) And this is what it looks like on Desktop: Just awful. the text is nowhere near being level with the image. Please help!

sbellaoriginalContributor I

asked in Sign-up Forms

Embed Shopify Sign up Forms

How to embed script on shopify site main section of a landing page

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