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10297 Topics
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Problem Solver I
sipcultProblem Solver I
asked in Accounts and Settings
How to edit the "Confirm your subscription" email?

Dear community, when a user is signing up for our newsletter, he automatically gets an email with the subject “Confirm your Subscription” and a link within the mail to confirm. I need to edit the content of the mail into German and add some features. Does anybody know how to do this?Thanks and best wishes,Marcel

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David To
Klaviyo Employee
1 year ago
OasisAdaptogens
Contributor II
OasisAdaptogensContributor II
asked in Email Templates and Coupons
How to change link text color on NEW email template

Hi friends!I assume this would be an easy answer but I can’t seem to figure it out. With the old/previous “editing templates”, I had no issues changing the Link Text details however using the new/updating editing template, looks what's happening.New template link color #C88755email campaign test run: shows blue link text color when I want #c88755As you can see I'd like to change Link Text color to #c88755 however, when I test out a campaign and view this in preview, it’s blue! How come? Thanks in advance 🍃 

41
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Active Contributor IV
1 year ago
H
Contributor I
helidirectContributor I
asked in Email Templates and Coupons
How to display product regular price and discounted price in the product block in Klaviyo?

Hello,In my email content in Klaviyo, I added a product block into the email. Right now i can link the products either from the feed or from the catalog. It shows the products ok with only 1 product price. I would like it to show 2 product prices, one is for regular price with a strike across it and the second one is the discounted price . I can’t seem to figure this out or if Klaviyo even support it. Anyone here know how to do this or if you know this is even possible in Klaviyo? Thanks 

38
David To
Klaviyo Employee
2 years ago
F
Contributor I
FIRE-FOODContributor I
asked in Analytics and Deliverability
Bounces t-online.de

Hi there - we experience huge problems with bounces to all @t-online.de address (which is Germany’s biggest online provider, hence a big problem for as as Germany is our key market). Essentially all e-mails to @t-online.de bounce for several months already, and we now have several thousand suppressed profiles because of that.I contacted Klaviyo several times and they always say they will look into it (and trying one more time now), however the problem persists.Does anyone have any advice on how to best address this? Is this something Klaviyo needs to fix (i.e. is Klaviyo getting blocked), or is our domain the problem? Note we just started to set up our own domain in Klaviyo (have added DNS accordingly), but no results yet.Also does anyone know how I can un-suppress the profiles in bulk?Thanks for the help, any advice highly appreciated!

37
chloe.strange
Community Manager
2 years ago
A
Contributor II
AdirMaelysContributor II
asked in Email Templates and Coupons
Use Google Annotations

Hello guys, hope your holiday season was successful.My name is Adir, I am the CRM manager at Maelys Cosmetics. I have a question for you all, did someone tried to use Google Annotations?Pre show the image, coupon? If you have any tips or tricks, that can be great. We would like to take our email marketing activity to the next level after conquering email automation, segmentation, SMS campaigns and all Klaviyo’s best practices.

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Contributor I
1 day ago
M
Contributor III
mantrasanContributor III
asked in Sign-up Forms
How can I translate sign up form validation messages?

I’m looking for a way to translate validation messages used in sign up forms.The Language of the list is set to Polish but despite that the validation messages, like: “This field is required” or “Please enter a valid email address”  are presented in English and I’m unable to locate settings to either set them to Polish or translate.Please kindly advise.

35
F
Contributor I
11 months ago
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Integrations and Reviews
Klaviyo Reviews are here!News

Hi Klaviyo Community! Have you heard the news?! Klaviyo reviews are here!  That means the Integrations category just became the Integrations and Reviews category! You can now collect, promote, and learn from customer reviews directly in Klaviyo. Then, surface review content across your owned channels, like your website and emails. Since all of your customer data exists in one place, you can get even more targeted and personalized in your messaging.  🚀 Get started today with the following resources:Install the Klaviyo reviews Shopify app to access reviews in your account Read step-by-step instructions for how to get started with reviews  Follow along with key Klaviyo reviews strategies and best practices  Register for our upcoming live product walkthrough  🗣 Let us know: what are you most excited for with reviews? Best,Brian

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B
Contributor II
1 month ago
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Contributor I
luckylukeContributor I
asked in Integrations and Reviews
Best Practice for Shopify Markets + Klaviyo

Hello People,I have found this post: The recommendation here is to run multiple stores + Klaviyo accounts… Shopify Markets is in Beta now, the benefit is to sell to multiple markets from one store. Therefore, the recommendation seems to be a bit outdated, since the benefit of Shopify Markets is to sell internationally from one single store. As far as I understood, it is more ore less the same technology and options Shopify offers today but bundled differently. We currently run our store in EN but are about to add DE as a second language. Customer marketing+forms and so on has to be bilingual too. Is there a Best Practice approach how to run (lists, flows, forms, content, ...) in multiple languages without unnecessary overhead?Thanks!

32
F
Partner - Silver
1 month ago
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Contributor I
tangleartistryContributor I
asked in Campaigns and Flows
Exclude products from abandoned cart emails

Hello!I am wondering if it is possible to exclude certain items from the dynamic table block for the abandoned cart e-mails. Or only include certain items/ collections. These are items that are “in” their cart but I do not want to send them to encourage them to finish checking out. For example I have the cloverly app for offsetting carbon footprint for shipping and I also have an app that I use to have multiple options for products. I don’t want these items showing in the abandoned cart e-mail. Is there a way to go about excluding these?Thanks so much for any help!Natalie   

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M
Contributor I
3 months ago
M
Contributor II
MelContributor II
asked in Sign-up Forms
Form with File upload

Hi, We have custom form with file upload. Where we ask for ID proof. Is there a way to send the ID proof to Klaviyo? Thank you Mel. 

27
Taylor Tarpley
Community Manager
8 months ago
Vensy
Contributor I
VensyContributor I
posted in Integrations and Reviews
Shopify Discounts - Combinable Discount Codes via Klaviyo

As you may already know, Shopify introduced combinable discount codes in June of last year, which has been a game-changer for many of us.However, I'm writing today to discuss a challenge that I and many others have faced when using Klaviyo for flows and customer rewards. As you may know, dealing with dynamic discount codes in Klaviyo can be a bit cumbersome, especially for those of us who offer automatic codes through Shopify.For example, my shop offers automatic codes for bundling promotions - Buy 2, Save 5%, Buy 4, Save 15%. Unfortunately, this causes issues with our dynamic discount codes through Klaviyo, as we have to manually enable combinations each time Klaviyo generates a new set of discount codes. (This is just not possible to keep up with)That's why I'm here today to request a new feature that would make our lives much easier - the ability to enable combinations en masse per discount through the Klaviyo dashboard. Even just the ability to automatically combine codes would be

27
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Contributor I
1 day ago
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Active Contributor I
meetapapersandgemsActive Contributor I
asked in Lists, Segments, and Profiles
Excluding people that are in welcome flow

Hello, I’ve just started setting up some of my flows, including my welcome flow. I send out mini campaigns every week, and would like to exclude anyone that’s in the welcome flow so they don’t get the campaign emails just yet. I know I can exclude certain segments from the campaign but how do I go about creating a segment of anyone that’s in the welcome flow? I couldn’t see an option for ‘Is in X flow’ within the segments builder, what’s the best (neatest/easiest!) way to do this?Thanks,Meeta

26
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Contributor I
11 months ago
E
Active Contributor I
enesActive Contributor I
asked in Analytics and Deliverability
GA4 Source/medium discrepancy and UTM Param Set-up Confusion

Hi, I’d opened this topic on GA forum but hadn’t got any responses. First, I will share what I wrote on this topic. We have an issue with the data coming from Klaviyo. I will try to demonstrate with some screenshots. I can assure you that all the UTMs on Klaviyo correctly working. We have some campaigns have been sent as well as automated flows sending regularly. Though I am able to review campaigns on GA, I cannot see the orders/revenue coming from flows. Plus, it shows the source as "Unassigned". When the revenue comes from Flows it was showing the source as "Direct". However, I resolved this since the problem based on the url ending with "/" slash. Now, this one is fixed but we just got an order from the flow but it shows source/medium as Klaviyo / campaing. It needs to be klaviyo / flow. Also, the rest of the problems still going on.     And then I will explain what I go through currently.  I’ve just changed the default UTM’s by referring to these 2 topics. You can see the default

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Contributor IV
10 months ago
D
Contributor I
DannyPContributor I
asked in Integrations and Reviews
SMS Australia Integration

Hi all,Wondering if anyone has created a work around for sending SMS’s to Australian numbers through a separate integration?

25
David To
Klaviyo Employee
2 years ago
ashley_mcdermott
Klaviyo Employee
ashley_mcdermottCustomer Ed.
posted in Sign-up Forms
How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, select the page where you want the form to live or click Add page to create a new page.Click into the source (< >) for this page. Copy and paste the embedded signup form code into the source. Head to our article on How to Find Where to Paste a Form's Embed Code: Create an Embedded Form to learn where to find your embedded code.Finally, click Save and check that your form looks as expected.

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alex.hong
2 years ago
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Contributor I
LoonsContributor I
asked in Lists, Segments, and Profiles
How to get Shopify language Data to Segment List?

We want to use klaviyo for sending newsletter. Currently our shopify store has 2 languages, french and english. Customers and subscribers are added in a klaviyo list automatically, however there is no language information...?Inside shopify, there are filters to segment customer into different language lists, but this data doesnt seem to get transfered to klaviyo…? We need to somehow get the language information for each customer/subscriber in order to send them newsletter in the correct language… How can this be done? What is the easiest method to achieve this?We are using shopify native multi language feature, but will also be adding a language addon to better control/manage translations. We would be using one of the addon that officially support the native shopify language feature here : https://apps.shopify.com/collections/apps-for-store-languagesAny recommendations? Would one of these allow us to more easily get the language data in shopify?

23
Drazdauskas
Contributor IV
1 year ago
A
Contributor I
AdamMcAContributor I
asked in Lists, Segments, and Profiles
Default Country drop down list

I want to be able to let my site visitors choose their location/country from a drop-down list when they signup but at the minute I have to create a manual list and enter all 190+ countries as options. You have a drop-down list with country under “Phone”, couldn’t you just take that exact piece of code, remove the extension information, and use that as a drop-down list for “Country”? It would save a huge amount of time, especially as you cannot clone a Signup Form across different lists, meaning you have to enter the same 190+ countries every time you create a form for a new List.

23
J
Contributor I
17 days ago
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics and Deliverability
What are Klaviyo’s SPF and DKIM records?F.A.Q.

Klaviyo automatically applies the necessary SPF (sender policy framework) and DKIM (DomainKeys Identified Mail)records when you have a dedicated sending domain set up for your account. When the CNAME records are added to your DNS, a subdomain is created and delegated over to Klaviyo to control and make use of. At this point, Klaviyo automatically adds the necessary SPF/DKIM records to set your account up to send emails using your own dedicated domain. On your end, you only need to add the prescribed CNAMEs; no records are required.For additional resources, you can learn How to Set up a Dedicated Sending Domain in this article.

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kaila.lawrence
Community Manager
7 months ago
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Contributor I
CDJ08Contributor I
asked in Campaigns and Flows
Abandoned cart flow: cart empty in the website after clicking on the button "return to your cart' in the email

Dear All, I created my 1st flow: Abandoned cart Trigger: When someone checkout started Filters: Place order zero times since starting this flow  The abandoned card/references of the product/pictures appear well in the email but when we click on the button ‘return to your cart’ the cart seems empty on the website. The client is not able to find again his cart with the products and quantities.I checked the settings and I correctly used in the button: {{ event.extra.checkout_url }} Do you have any idea?thank you so much

23
C
Contributor I
1 year ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews
I integrated with Facebook, so why don't I see my Facebook page on the dropdown menu?

If you integrated with Facebook, but don’t see your Facebook page on the dropdown menu for Lead Ad settings in Klaviyo, the problem might be that the Facebook user who integrated with Klaviyo doesn’t have admin permissions on the associated page. The Facebook user who integrates with Klaviyo must have admin permissions on the associated Facebook Page in order for Lead Ads to work correctly. The only Facebook Pages available are those where the user has admin permissions. If you don't see the page you’re looking for when integrating, then the user who integrated with Facebook doesn't have admin permissions. After adding a user as an admin, it’s important to remove and re-add the integration so that it will work properly. To learn how to add a user as an admin, check out this post:Another way to solve this issue is by removing and re-adding the integration, and when you re-add, make sure to use a profile who already has admin permissions for the page. The Facebook user with the proper pa

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A
Contributor I
1 year ago
S
Contributor I
sylvieContributor I
asked in Integrations and Reviews
Fire custom webhook when user unsubscribes?

How do I add a custom webhook endpoint for Klaviyo to call when a user unsubscribes for a list? Does this exists? It’s a must have feature of an email provider. If this isnt available how else can I keep subscription statuses synced with my application database?

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DavidV
Partner - Platinum
10 days ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Lists, Segments, and Profiles
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
1 year ago
G
Contributor I
greensnapContributor I
asked in Email Templates and Coupons
Can I change the default setting of "buy now" button.

When we create an e-mail in Klaviyo and put product block on it, the button is “buy now”.Can I change the default setting of “buy now” to another word?  

22
Taylor Tarpley
Community Manager
3 months ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Email Templates and Coupons
Adding images side by side in an email

You’re designing your email, and all you want is to have two images side by side, but how do you do it? Well, there are 2 ways:Use columns. In the Klaviyo email editor, choose Add Columns to Email and drag it to where you would like your images to be. It will populate with text blocks by default. Drag in your image blocks and delete the text blocks if you don’t plan to use them. This method will allow you to easily include 3-4 images in a row and can be used with any content type. using columns to add images  Use a Split. In the editor within the block options choose Split and drag the block to where you want your images to be. The Block Tab will show a column editor. Under Layout/Types > Content change the dropdown for both columns to “image”, then click into each column tab to upload your images. This method allows you to adjust the width of your images easily after adding the split if you want one to be wider than the other. using splits to add images  Have any other questions a

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Active Contributor I
6 months ago
E
Contributor I
emericharneyContributor I
posted in Integrations and Reviews
Feature Request - Browser Push notifications

Hi KL community, Wanted to gauge the interest of other brands for a roll out of a Klaviyo Browser Push notification, separate from the iOS push notifications that are currently featured. A lot of other CRMs that are a bit larger offer as part of their kit this but I like my KL ecosystem. I currently use a 3rd party Shopify App to provide this feature, where I can create similar flows to my KL (Abandon cart, welcome series) as well as notify interested subscribers about blog posts, and lastly to support my one time campaign measures. It’d be great to have this as part of my Klaviyo to prevent customer fatigue by hitting them in more than one medium, as well as provide customers the opportunity to choose how they get notified. 

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F
Contributor I
4 months ago
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