Question

Stripe subscriptions to create dynamic segment

  • 21 March 2024
  • 6 replies
  • 44 views

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Hi there,

We have created a form in Jotform that is integrated with our Stripe. The payments are pulling through to Klaviyo as ‘issued invoice’, ‘successfully paid’ and the customer is a paying subscriber.

How do we tag this customer as a subscriber that can move in and out of our active customer segment?

We are using Zapier to send events between Jotform/Klaviyo and can also use for Stripe but I can’t seem to find the answer online.

Thanks


6 replies

Userlevel 7
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Hi @annabelle_r95!

I’m going to check on this internally and I’ll update the thread shortly.
Best,
Brian

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@Brian Turcotte have you found any information on this? We use stripe for subscriptions as well and I would like to be able to create and pull a segment of people who are active subscribers without having to manually go in and upload a CSV file every several days or so

Userlevel 7
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Hi @Ccunningham!

You could do this with a flow that updates the profile’s properties when the ‘issued invoice’ event is triggered for their account:

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@Brian Turcotte what if we have other “nonsubscription” products on there as well? Is there a way to differentiate those invoices? Not sure if that makes sense, let me know if it does or doesn’t.

Userlevel 7
Badge +36

Hi @Ccunningham!

You could potentially create two custom events, one for subscription, and one for non-subscription, and then duplicate the flows but change the triggers to match the context. Is it possible for your customers to order a subscription item and a non-subscription item in the same order?

 

- Brian

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Hey @Brian Turcotte,

They can! We run our stripe processing through a click funnel. One product is a physical product, and the other is a “VIP club experience” that reoccurs each month.  So when I use the trigger “invoice issued” it includes everyone who has purchased through that click funnel

 

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