Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,032 Topics
  • 2,797 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1032 Topics

stam_marko
Contributor I
stam_markoContributor I
asked in Lists, Segments, and Profiles

Custom Property Tag Link That Redirects to Preference Page

I am trying to tag a customer WHILE redirecting them to their preference page.I use this as my link:{% update_property_link 'profile_property' 'property_value' 'redirect_link' %}And, I want to redirect to the preference page.So, I added the Preference_page link in the code, like this:{% update_property_link 'LatestXP' '5' '% manage_preferences_link %' %}(Basically asking how’s their latest order, tagging with the appropriate number and redirecting them to their preference page.) That being said, when I send a campaign to my email (not preview!), I get this error:——This page isn’t workingmanage.kmail-lists.com sent an invalid response.ERR_INVALID_REDIRECT——QUESTIONS1. Is it possible that I need to redirect to a specific link instead of a dynamic one?2. Is it possible to find a static url for the preference page (even if that means that they have to fill out their email) ?Thank you! 🙏

3
ebusiness pros
Partner - Silver
9 hours ago
K
Contributor I
kylieContributor I
asked in Lists, Segments, and Profiles

Why is the new editor seem to be slow?

I am literally tearing my hair out.  Is there anyone there at Klaviyo in a support role? The entire app is SO dang slow I'm literally about to punch the screen. I'm using the new template editor but it's never been THIS Bad before. Wondering right now why I switched from mailchimp. What should have been a 10 min task has turned into over an hour and I'm literally making no progress at all. I wanted to send this email tonight but am looking at not being able to do anything at all given it’s like pulling teeth. Anyone else in the same boat or can suggest a fix??????????

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David To
Community Manager
9 hours ago
R
Contributor II
RexContributor II
posted in Lists, Segments, and Profiles

List and segmentation discussion

Hi everyone, You can call me Rex and I am new here learning email marketing. Is anybody interested to talk about list segmentations because I would love toAnd also, we can talk about the most common criteria for list segmentations. CheersRex

9
ebusiness pros
Partner - Silver
11 hours ago
A
Contributor I
Abrar22Contributor I
asked in Lists, Segments, and Profiles

Regarding klaviyo client subscription api of v2023

Hello I am using 2023 api that is this one https://a.klaviyo.com/client/subscriptions/?company_id=my company id to subscribe profiles in list I m able to that with postman but with node api I am getting 202 accepted but the data is not getting stored and also my list have single opt in enabled kindly help me with this I m not getting error but data not getting stored except data sent with postman.Any help would be appreciated. I have verified my body databy consoling there is no error in json format

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David To
Community Manager
11 hours ago
B
Contributor IV
Bonza Dog TreatsContributor IV
asked in Lists, Segments, and Profiles

Segment behaviour

Hi I can’t seem to find an answer to this, so reaching out for some help. I have created a segment which people are added to once they have spent $500. They then enter a flow and receive an email with a coupon. What I can’t work out is how to automatically remove them from the segment once the email has sent so that they will go back in when they have spent a further $500, to receive another coupon. Appreciate any advice, thank you

2
David To
Community Manager
14 hours ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How to update customer input errors eg @yaahhoo.com

I have noticed that a number of customers in our unengaged list have in fact enter their email incorrectly eg @gmai.com, @iclpyd.com, etc. Is there a method to find such mispellings other that perhaps exporting en masse and searching a spreadsheet for common mistakes.  ThanksSean

1
retention
Partner - Platinum
4 days ago
C
Contributor I
ConradContributor I
asked in Lists, Segments, and Profiles

Same average order value for all engagement segments

Hi, I’m wondering if anyone can help me figure out a simple question i have regarding average order value. I’m conducting reports across our engagement segments - (30 days, 60 days, 90 days and 120 days) and i’m pulling out engagement reports from these segments. In all of these, the average order value is the same. To me, this doesn’t seem right. I would assume that the higher the engagement, the higher the order value, no? Can anyone tell me why this is? 

1
David To
Community Manager
5 days ago
S
Contributor I
shopifygirlzContributor I
asked in Lists, Segments, and Profiles

Where is the segment guide?

I just completed a Getting Started session during which the host suggested we access the Segment Guide. Could someone please share the link? 

1
mai.tran
Klaviyo Employee
5 days ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Lists, Segments, and Profiles

How to create high AOV and low AOV purchasers' segments?

How should one create high and low AOV customer segments?Thanks in advance!!!

3
Bobi N.
Partner - Platinum
7 days ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Lists, Segments, and Profiles

Did I update the profile property right?

Can any of you let me know if I updated the profile property in the right way?Because when I created a segment for people who are in the post-purchase flow, it shows just one person. Hence, I wanted to confirm.Thanks in advance 🙌🏻    

2
N
Active Contributor I
9 days ago
aliciasyro
Contributor I
aliciasyroContributor I
asked in Lists, Segments, and Profiles

Custom manage preferences set up

Hello, I have a large existing list and would like to add a manage preference option to my campaign email footer that allows customers to decide what email content they want to receive from us. There are three categories of emails we are sending, which are sales & promotions, new product releases and blog posts.I have not put a manage preferences link in the emails yet, or segmented anything yet. I do have a custom page set up with radio buttons that they can check off for each segment of emails they are interested in,  but I find this strategy backwards as my current list is technically already subscribed to all 3 (as we only segment based on engagement so far). I need some guidance on the best strategy for executing this project and best set up for the custom manage preferences page. Thanks,Alicia

8
C
Contributor I
9 days ago
M
Contributor I
MacieBlevins23Contributor I
asked in Lists, Segments, and Profiles

Shopify Newsletter Not Syncing

Hello!I cleaned out my email subscriber list on Shopify today, however it will not update on Klaviyo.  I changed the subscription status to unsubscribed for about customers signed up for my newsletter list on Shopify because they were inactive.  I checked to ensure that my Integration settings were set up correctly.  My sync settings have “Newsletter” selected for the list I have Re-Imported the data from Shopify twiceHowever, the Subscribers that I removed from Shopify have not updated to Klaviyo. Thank you for taking the time to read this, and I appreciate any advice!

1
David To
Community Manager
10 days ago
C
Contributor I
Christian has QuestionsContributor I
asked in Lists, Segments, and Profiles

Birthday-Property - Auto-Fill of year of birth when only asked for DD/MM

Hey Community / Klaviyo-Team, during the sign-up process we were asking our customers for their DD and MM of their birth. We weren’t planning on collecting the year of the customer, but have changed our mind since, yet the issue still stands, and maybe others experience it too: So, the following occurred, when only asking for DD and MM:When someone signs up the DD and MM of birth are created properly as a property. Yet, the year of birth seems to be automatically set to 2016. Making all our customers (at least in the database) minors which technically limits our legal possibilities to conduct business with them without the expressed consent of the parents or legal guardians. Does anyone else have the same issue? Is this something that happens on Klaviyo-side or did I miss a button or option during the creation of the form?If the automatic fill in of “2016” as birth year happens on Klaviyo side I’d suggest changing that, giving the customers at least the courtesy of adulthood ;) Kind re

3
C
Contributor I
10 days ago
W
Contributor I
WebM teamContributor I
posted in Lists, Segments, and Profiles

Users are not being saved in klaviyo (are not into profiles)

Hi, Some of my users:Users who have created an account on my website (Prestashop website) + have refused to receive my newsletters and havent abandoned a cart yet, are not saved into klaviyo. I can’t find them in my profiles. I can see them in my prestashop webiste, but in Klaviyo, they’re not there. Have you ever got this problem? How to fix it please? Thanks,

2
David To
Community Manager
11 days ago
K
Contributor II
krmqContributor II
asked in Lists, Segments, and Profiles

Can I send email campaigns to Marketing=False Profiles if they engage (open/click) on my flow which will trigger if they're Marketing=False profile?

Hi, I plan to set up a flow with 1 email for people who did not check the box for marketing in shopify checkout.So these would be profiles that have Marketing = False.I'm curious, if they click the email that my new flow would send, will they be considered an Engaged profile (e.g. will be included in my 90-Day Engaged segment for people who opened/clicked my email in the last 90 days)?Because that's my goal, to send email campaigns to Maketing=Flase profiles.Thanks for your help!

1
David To
Community Manager
11 days ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Lists, Segments, and Profiles

I lost half of the people when I added an extra definition...

I was creating a "customers" segment. For the first time, I just gave a "fulfilled order at least once over all time" and created the segment. I had around 4.5k people in it.The second time, I went to update the definition. I added an extra definition called "Person is not suppressed" to remove the suppressed people.Then I updated the segment.Shockingly, now I only have 2.5k people showing. Does that mean 2K of my customers are suppressed with email, or am I missing out on anything?Thanks in advance :)  

1
ebusiness pros
Partner - Silver
11 days ago
jimk
Contributor IV
jimkContributor IV
asked in Lists, Segments, and Profiles

Can't create new segments today for some reason?

Good day all.  I logged in to a client account this morning and created a test segment no problem.  I tried again around 3pm EST today and could not create any new segments.  Same result in several accounts.  Anyone experience the same issue?   

6
David To
Community Manager
11 days ago
B
Contributor I
blakecandleContributor I
asked in Lists, Segments, and Profiles

Shopify POS Vs Shopify Web Lists/Flow

We own a retail store and we use the same Shopify account to manage our retail store and online store. Is there a way to automatically separate lists based on if they came via POS vs online? We could add the customer at checkout on POS and capture their information. We have a pop up on our site that captures emails as well. Thank you

1
David To
Community Manager
11 days ago
D
Contributor I
DavekenContributor I
asked in Lists, Segments, and Profiles

Fetch admin profile URL from API?

Is there a way to fetch the Klaviyo Admin Url for a customer profile from the API?It seems the format is something like:https://www.klaviyo.com/profile/{id}/{first_name}-{last_name}But with different handling for when there’s no first name or last name (uses email if both null), and with normalization of characters in name.  Just going to https://www.klaviyo.com/profile/{id} gives a 404 (odd, you think it would redirect since ID is unique).I would like to be able to pull the admin url from the API, reliably.Context:  In our own CRM, we want to put links to user profiles in various resources:  Shopify, Klaviyo, Gorgias, etc.  But we cannot reliably find or build such a link for Klaviyo at the moment. The closest I’ve found is https://a.klaviyo.com/api/profiles/?fields\[profile\]=email,first_name,last_name&filter=equals%28email%2C%22{email}%22%29 and then building with id, first, and last — but as I mentioned fields can be null and I’m sure I’ll miss some edge case handling, normaliz

4
J
Contributor I
12 days ago
B
Contributor I
BYankumContributor I
asked in Lists, Segments, and Profiles

How can I upload previous subscribers to a list already connected to a signup form?

We have created a sign-up form for anyone interested in becoming a wholesale dealer for our company. This sign-up form is found on our website. We have also reached out to a list of previous customers and they would like to join the wholesale dealer accounts. How do i put their info into that wholesale list that we already have? Also is there a way to blast that sign-up from via email with email address we already have that way they are also entered into that lis? I hope this makes sense. 

2
B
Contributor I
12 days ago
B
Contributor I
brookfContributor I
asked in Lists, Segments, and Profiles

Where To See What Segments Are Being Used

I am cleaning up our segments/lists and deleting older segments/lists that are no longer relevant, but I don’t want to accidentally delete anything that is integral to one of our live flows.I understand that in the list view, you can choose a list and select “view campaigns” to see what campaigns this list has been part of, but is there a way to do the same to view what flows segments/lists are part of? 

2
B
Contributor I
13 days ago
S
Contributor II
Stefan_TheFIbreCo.Contributor II
asked in Lists, Segments, and Profiles

My 'Winback' Segment Isn't Populating Correctly

Hi, I’ve today set up a ‘winback’ segment, but the list it is creating isn’t accurate:  It is creating a list of 6000 profiles, in which when I select the top profile from that list, it shows as that user actively receiving, opening and clicking the email in the past 24 hours:  Any idea on what I’m doing wrong? Many thanks

2
S
Contributor II
14 days ago
D
Active Contributor II
dgibbsActive Contributor II
asked in Lists, Segments, and Profiles

Can I build filters or segments based on timing between variables?

The current conversion Attribution model in Klaviyo is a bit broader than my companies “Last click contribution model”.So, I am looking at building a filter/custom report/segment to show only people who clicked on an email and placed an order within the next 3 days.the current filters of “clicked and email and made a purchase don’t seem to link to each other in a way I can edit - so people may be clicking on an email after their purchase, or making a purchase weeks after their last email engagement. I’d also like to see an average time between people receiving the email to when they open it, to how long before they click on it (do they click on their first view, or do they come back multiple times and re-engage with the same email day later)So, long story short, are we able to use ne variable as the criteria in the time range for another variable in a filter, list or segment? Thanks

3
David To
Community Manager
17 days ago
D
Contributor I
dan_tuiteContributor I
asked in Lists, Segments, and Profiles

Profiles v lists

Hello! I’m new to Klaviyo. Just looking at my account and I have 130 “profiles” but only 15 of those profiles are in my “lists”. As far as I can see, no one has unsubscribed as I am yet to send out a newsletter. Can anyone tell me if those 130 in the profiles can be brought in to a list, to then send a newsletter?I’ve tried searching for the answer but without any luck. Any help is appreciated! Thank you

2
D
Contributor I
18 days ago
J
Active Contributor I
JinActive Contributor I
asked in Lists, Segments, and Profiles

Getting error message when adding custom property. What am I doing wrong?

Hi there, I’m trying to add a button to my email so when the user clicks on it they are automatically added to a segment. I must be doing something wrong but can’t figure it out. The code I’m using is:{% update_property_link ‘newdesign_earlyaccess' 'true' 'https://mysite.com' %} I added the property to my own profile to create it. But I must be missing something. Can you help? I’m hoping to get this out in the next couple of hours but hitting a brick wall!  

2
J
Active Contributor I
18 days ago

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