Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 913 Topics
- 2,426 Replies
Hi! in 2022 I created separate email lists for ever pop up event I attended. I thought this was the best way to target them. Now, I have too many lists, and I want to lump them all into one big “2022” list so that when I send out an email I can click on one list. Has anyone done this? Or, does anyone have a better solution I could use moving forward in 2023 instead of making individual lists for each pop up?
Is there a way to build a segment for existing customer (who’s details you already have in Klaviyo) who have resubscribed themselves (using sign up pop up form for example)? We just want to keep track of brand new vs. resubscribed customers.Thanks! Alice
Hi, we’re trying to create a segment based on customers that seem to be part of a company. So their email address is likely to end in @companyname.co.uk. To do this we started a segment like this:Properties about someoneEmail doesn’t end with gmail.com Type textOrEmail doesn’t end with hotmail.com Type text(and so on...)This is working for most of them. I’ve asked it to remove the @gmail addresses and it seems to have worked. The problem is I’m putting certain ESP’s into this list yet they are still pulling those profiles into the segment. Example, I’ve put “doesn’t end with” @aol.co.uk (which I can see a customer has that address) - yet that customer is still showing up in the segment. The conditions are all identical and are definitely in the ‘OR’ properties (rather than ‘AND’).Can anyone help?
Hi there! Just wondering what the best practice is to track conversion that have been made after a week of seeing an ad. Our client has quite expensive products so sometimes it may take longer than the 7 days tracking that the pixel is offering. So thinking of a segment like this:'First visit is from source/medium = Google/ Paid' AND 'has made a purchase' (in the last 30 days) Is there a way to do this?Thanks so much!
Hi, I’m having a big Flow for all my subscribers, both my customers and non-customers. That flow explains the benefits of my products, branding, reviews etc.I also have multiple other segments, based on the quality of the customer, cross sells etc. I have made it like that so the flows did not got. retriggered, if they got into a new segment. (Maybe there is another way)My question is: How can i control the emails in the different flows, so they won’t get send on the same day? I hope that makes sense. Maybe there is a better way of structuring it. BestPhilip
I’m creating the subscribe page to new customers and I want to add a checkbox that allows people to receive, or not, email marketing.I find a lot of information about SMS Marketing (which is not the case) and when the “problem” is with a Shopify integration, but I’m using Woocommerce.So, if I create a checkbox with the profile property $consent and add the property email do the option does this work? It people don’t check the box they will have a cross in the $consent?Thank you.
I’m trying to clean some of our profiles out as we know there are so many dead profiles that have not bought something ever and haven’t opened an email either. But i can’t figure out the rules of the segment. What I’ve done so far (that doesn’t work)What someone has done (or not done)Has placed order zero times over all timeANDWhat someone has done (or not done)Has Opened Email zero times over all time Thing is, I don’t want to include possible new leads who have been added to Klaviyo recently but haven’t opened their email yet and haven’t bought anything. I want to exclude people who haven’t bought or opened in the last 4 months or so. Can this be done? If so, can someone help me with the rules?
I'm looking to setup email marketing for a client and was wondering if there was a way to get people who have made accounts and purchases in the past to opt-in to marketing. I know I need their consent first, but would it be acceptable to just email them and ask if they want to receive marketing emails with an opt-in button? Or ask them to “update their account preferences” by giving an option to check a box in their account to sign up for marketing emails?
We have an integration between our platform (MentionMe) and Klaviyo and we’ve recently been seeing more and more 403 errors when calling the Get Profile endpoint (https://developers.klaviyo.com/en/reference/get-profile). Think we saw this first ones on 15 March, and last night we saw about 150 of these for various Klaviyo clients.I had a look at our logs and the response we’re getting from the API is the one bellow:[image removed]These seems to usually happen during the night. For example, last night we had errors between 06/04/2022 02:14:02 - 06/04/2022 04:08:31I’ve checked the Klaviyo status page but there is no incident reported there. Has anyone else seen something similar?
I am interested on your thoughts as to how various strategies could be applied to retargeting our email list on adwords. We could for example consider acart abandoner segment or perhaps not considering that the email flow should to the trick there only retarget customers who added high value / margin adandoners? only those who have never bought winback segment etc etc i would appreciate hearing what has worked for you? Sean
One of the properties Klaviyo stores for a user profile is the first URL the user visited as “First Page.” What’s strange, however, is we cannot filter by this property or create segments that lookup this property. Anyone know why? Seems like a missing feature.
Hello, I contact you to ask if it is possible to create an independent pop up only for the checkout. The objective of this pop up would be to redirect the customer to an email sequence of abandoned cart by putting his email. He would be redirected to this pop up only - On desktop: if his mouse goes to the exit- On phone: after x seconds of inactivity.In one of the two cases, the objective would be to make a pop-up appear and that in this pop-up, there is a sequence of email of abandoned carts with the articles which it had in its basket. ThanksTom
Hi, Im trying to understand why some of the new profiles doesnt have MagentoStore property assigned, this traffic is comming from social media, they have view products and signed up for the newsletter from the popup form.We have several Magento store views in differetn languaged, abd BA flow has MagentoStore filter but these profiles are not directed to the BA flow.
Hi, Total newbie here and I’m sure this question is SO basic but I’m so confused despite following the trainings!I’ve synced Shopify to Klaviyo. I have been working on getting my list correct from my previous ESP (Seguno in Shopify). I only had 200-odd actual subscribers in my list and have tagged those that never opened anything to bring it down further to about 160.In Klaviyo I’ve noticed I’ve got over 900 profiles but 0 are suppressed. If I look in the Lists that have automatically been created by Klaviyo (ie, Engaged 30 days) there’s a handful of people.Do I still need to import my list into Klaviyo? Thanks in advance,
Hi!I would like to split the profiles entering in my flow based on country. Unfortunately many of the profiles from a branch (India) falls into the other branch (Rest of the world). Any idea why? I tried to use as split configuration:Propreties about someone > country > equals > IndiaandPropreties about someone > country > is in > IndiaBut so far no luck, profiles from India still goes in the wrong branch.Thanks for any help!
Hi everyone! Hope everyone is doing well! Just wondering if anyone has any good examples for segments for your agency newsletter? So far we have got B2B customers and National vs International but wondering if someone could share their best practices? Thank you so much in advance!
Hi! I'm trying to figure out how I can make an export or a report for the unsubscribe reasons.I've already made a small survey when people opt-out. But I would like to have a list of reasons why people opt out. Does somebody know how to do this?
We have just migrated to Klaviyo. In the previous system, we had to use Last Name as a storage for a unrelated property. (We don’t store the real last name of the users) We now want to clean up the user profiles. We would want to remove/blank out the last name for everyone in a segment. Is there any bulk edit capability in Klaviyo? How do we do this?Thanks!
Hello, Looking to keep all customer data in one place. Since there are so many apps that sync with Shopify, it makes sense to keep the customer data in Shopify. The idea is to use Tags or use Shopify Customer Metafields to house First-party and Zero-party data, etc… Here is where I am at in my understanding of these 2 options to keep everything synced.TAGS: Klaviyo pulls in Shopify tags, but if you are using Klaviyo forms to capture customer data, the data becomes silo’d in Klaviyo, and does not get passed back into Shopify. METAFIELDS: Do not sync out of the box in either direction. Has anyone setup something similar and found solutions for this use case?
How to pull a segment for only International subscribers only from an audience that contains United States?
Hello, I have an audience comprised of both national (U.S.) and international subscribers and I am trying to create a segment to only pull the international subscribers, however, when I use Properties about someone, “Country does not equal United States” and whatever other attribute that I need using the “and” operator, it still pulls United States subscribers. Is there another way to pull this?
I am new to Klaviyo and trying to be super careful. I need to import a list of people who have been subscribers for a long time (outside of Klaviyo).When I import them to my newsletter list will it trigger any kind of automated email? (These people have been subscribed for so long that they will be confused if they get a verification email or a welcome email). Thank you for reading this and for forgiving the novice nature of my question ;) :D Maryanne
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