Replies posted by p.simo90

5 Replies

P
Contributor I
p.simo90Contributor I
asked in Campaigns and Flows

Order Product Value Not Working

Hi @p.simo90, Thanks for sharing this with the community. I’m wondering if you have changed integrations within your Klaviyo account at some point? If so, you’ll need to navigate to the Performance Dashboard and toggle the conversion metric on the right-hand side of the screen to the “Ordered Product” metric of the current integration. Then when you navigate back, you should see the updated Ordered Product value. Not that i am aware of any changes made to the integration with Klaviyo. I tried your suggestion but unfortunately it has made no difference. Do you know how I can test if the integration has gone wrong and needs to be resynced with Klaviyo? 

3
Dov
2 years ago
P
Contributor I
p.simo90Contributor I
asked in Lists, Segments, and Profiles

Same Unsubscribe/Manage Preferences Page for ALL Lists & Segments

@p.simo90 As much as  know if you make ALL lists point to that same preference page and also make the general preferences (in the left menu Preference Pages) linked to that preference page.. than all people will go there.  Lists yes, what about segments? There is no option for that.I have changed the preferences and unsubscribe pages to my custom template via the menu page you mentioned. Still goes to the generic unsub and ‘manage my preferences’ landing page.Doesn’t make much sense, and it’s really difficult to get any info or troubleshooting on this issue. I have searched all of Klaviyo with no answers.

6
Bobi N.
Partner - Platinum
2 years ago
P
Contributor I
p.simo90Contributor I
asked in Analytics and Deliverability

trk.klclick1.com/ - Klaviyo Issue with email campaign

Hello @p.simo90, Great question! You’ll typically see emails sent out from Klaviyo encoded with the URL prefixing https://trk.klclick1.com/ for click tracking purposes. This allows Klaviyo to record when a link in an email is clicked to account for the email’s click through rate as well as tie the click back to any campaign or flow analytics. Although this wrapper encodes your desired URL, it should not hinder recipients from reaching your desired website URL.  In the instance this encoding is preventing contact from reaching your URL, this is typically prevented by either ad-blockers/privacy applications your recipients are using. This may also extend to your inbox provider’s filters and security it has in place for it. To allow this click tracking encoding to be more on-brand, you can set up and use your own dedicated click tracking as explained in the How to Set Up Dedicated Click Tracking Help Center article.  I would also suggest taking a look at the following Community post that

3
P
Contributor I
2 years ago
P
Contributor I
p.simo90Contributor I
asked in Campaigns and Flows

Open Rate decline with new template. Why?

Hey @p.simo90, Gmail and other inbox providers do not share their benchmarks on how they grade your emails or determine your sending reputation. If you suspect your open rate is being effected by the content used in this new template, Klaviyo does offer some content best practices in the Create Engaging Content subsection of the Understanding Deliverability Best Practices Help Center article I provided previously.  One thing to keep in mind is that the engagement levels of your contacts are going to naturally wane over time. For this reason identifying and resolving your decreasing KPIs is important as these downward trends can build upon one another. Because of this, we strongly recommend incorporating a routine list cleaning practice to root out any unengaged contacts regularly. List cleaning routinely is best practice as email clients (like Gmail and Yahoo) track how recipients interact with emails from your domain over time. For example, continued outreaches to the same list or se

5
David To
Klaviyo Employee
2 years ago
P
Contributor I
p.simo90Contributor I
asked in Campaigns and Flows

Open Rate decline with new template. Why?

Hello @p.simo90, Thanks for sharing your question with the Klaviyo Community! A decrease in open rate can be caused by a number of factors. The most prominently factor that impacts your open rate is the engagement levels of your recipients. Other factors that play a role in this is the subject and preview lines of your email, the content of your emails, and your email authentication. All of these factors play a role in impacting your brand reputation and deliverability.  Since it sounds like your email may be landing in the Junk/Spam folder, which would be out of your recipient’s direct line of sight in their inbox, this leads me to believe there are opportunities you can improve upon by following deliverability best practices. I would suggest taking a look at the following Help Center articles Klaviyo offers on improving your open rates and deliverability: Understanding Deliverability Best Practices Guide to Email Deliverability How to Monitor Email Deliverability Performance How

5
David To
Klaviyo Employee
2 years ago

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