Replies posted by JayH
Hi @JayH, This is a very interesting case! I was able to review your ongoing ticket with our Support team and can see that they are waiting on your response to continue the troubleshooting process. Our support team will be more equipped to investigate code and queries in your account, however, I know it would benefit the Community and your peers to hear what the issue and solution was to this when you discover it! -Taylor Well the request in my ticket it to try to get my customer (a senior) to record her screen and send it to us. This is going to be difficult to accomplish, and I’m not sure what it would show if it shows the same thing we already reported. But we will see if she is willing to do it.. maybe she could let us record a zoom or something.
Hi @JayH , Thanks for sharing your question with us! I’d suggest following the similar steps I shared with your peer and inspect your source code for any conflicting CSS in your website that would be affecting the form’s display as you mentioned. Having your dev team investigate your site will help you confirm whether or not there might be any additional tags on your website that could be conflicting with the form’s function and therefore causing this issue. -Taylor Thanks for the reply. This seems unlikely in our case. We aren’t able to replicate the issue ourselves, and neither can Klaviyo support. But a couple of customers HAVE reported this issue to us. I would suspect that a CSS issue would happen across many many more customers, or even us. In any case, at no time did we use any CSS code to target the pop up form, it all happens automagically through the klaviyo - woocommerce plugin. We’ve disabled the form for now while we try to figure out what could be happe
If a woocommerce user uses Smart Coupons, bulk coupons can be generated easily. The plugin generates basically a CSV which then needs to be imported. That same list is then used to upload to Klaviyo I suppose. There is also a hidden routine in woocommerce > settings (** I think **) that will purge all unused and expired coupons. One needs to be VERY cautious when generating these coupons because it is easy to over discount with one slip of a mouse click. So be positive the coupon is the way you want it to be prior to bulk creation, or instead of making a 5% off a single item coupon you’ll accidentally make a $5 off your whole order coupon.
Most helpful members this week
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.