Replies posted by Sharlyne

5 Replies

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Contributor I
KayodeContributor I
asked in Lists, Segments, and Profiles

Product certificate

Hey there!I’m sorry, I know the test can be a little challenging.In order to receive the certificate, you will need to score an 80% or higher on the exam. I recommend taking the exam again and once you complete the exam, review the answers to each question in case you need to retake the exam. Here’s an example of what your screen should look like. You’ll need to click on the button, “Show Answers.”Reviewing the exam answers should help you pass on your next try!Please let us know if you need further assistance.You got this! 😊Sharlyne 

2
S
Klaviyo Employee
3 months ago
G
Contributor I
gustavogContributor I
asked in Integrations and Reviews

Is it possible to have a Profile with no email?

No worries, thank you for clarifying.The short answer is we can’t stop those profiles from coming into Klaviyo. Overall, we can’t stop someone from just signing up with an SMS number because Klaviyo still considers them a unique profile. For profiles, we typically just need either an email address, phone number or push token to create a unique profile for that user.You can create a segment that looks for those who have a phone number set, but not an email address. Learn how to create and use segments in Klaviyo.Hope this is helpful,Sharlyne

6
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Contributor I
6 months ago
G
Contributor I
gustavogContributor I
asked in Integrations and Reviews

Is it possible to have a Profile with no email?

Hey @gustavog No, you can only encourage profiles to share their email address.Even if a profile gives you their email, they must consent to receive email marketing from your business. Otherwise, you should not send them emails. Sending email marketing to non-consent profiles can hurt your deliverability and cause your brand to get marked as spam. We recommend setting up an email subscription sign-up form on your website to collect email addresses. You can inform them of the benefits of joining your email marketing list. A great way to get website visitors to join is by offering a discount for signing up. Let me know if this is helpful!Best,Sharlyne

6
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Contributor I
6 months ago
G
Contributor I
gustavogContributor I
asked in Integrations and Reviews

Is it possible to have a Profile with no email?

Hi there @gustavog In Klaviyo, you can upload profiles in your account to keep track of all the information you have about a particular user. This includes email, phone number, additional contact information, and/or website activity. This means you can have a profile with just their phone number and no email. Keep in mind, in order to send SMS (text messages) you’ll still need their SMS consent.Additionally, you cannot send email marketing to this profile until you collect their email address. To gather more contact information, like their email address, consider using email sign-up forms on your website for SMS subscribers.Does this answer your question? If not, please let me know so we can dig a little deeper.Thank you,Sharlyne

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Contributor I
6 months ago
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Contributor I
PaoloFelixContributor I
asked in Lists, Segments, and Profiles

Segmenting B2B and B2C

Hi there @PaoloFelix There are 2 ways to tag customers as B2C or B2B:Via API or Zapier If you already send data to Klaviyo via Zapier, see if Zapier can send Klaviyo the custom property data as well. The best option is to have Zapier include this data in the API call. Next, set it up as a custom property called Customer_Type in Klaviyo, then send B2B or B2C as the values.   Use Shopify You can also tag them in Shopify. You can create a customer segment on the Customers page to filter customers with the same tag. Then, you can get that Shopify tag data in Klaviyo. Keep in mind, if you are already using Zapier, seeing if Zapier can send that data along would be better. Does this answer your question? If not, please let me know and we can continue digging into what the issue may be. Thank you!Best,Sharlyne

1
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Klaviyo Employee
6 months ago

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