Replies posted by Squamishpoacher

8 Replies

Squamishpoacher
Contributor IV
SquamishpoacherContributor IV
asked in Campaigns and Flows

Why is a profile going through my 'Add to Cart' flow multiple times in a row?

The “Has not been in this flow in X days” refinement makes perfect and accounts for the duplicate data.  I will add the filter and see if it cleans up the data.  Fortunately, other filters seems to be blocking the sending of multiple emails.  Thanks all for their input.

3
Squamishpoacher
Contributor IV
11 months ago
Squamishpoacher
Contributor IV
SquamishpoacherContributor IV
asked in Campaigns and Flows

Cannot Schedule Email nor Post a Question to Support

Thank you.  It was in fact a 12 hour wait for the issue to resolve itself.  It was obviously on the Klaviyo server side.  Surprising that Klaviyo had not flagged the event.  No doubt the result of the reconfigured interface.

2
Squamishpoacher
Contributor IV
1 year ago
Squamishpoacher
Contributor IV
SquamishpoacherContributor IV
asked in Campaigns and Flows

Why does my Abandoned Cart Flow has low Delivered message numbers?

Thank you or your insight.  I have modified the trigger ‘to at least once’.  We will see if that improves deliverability/ performance.Interestingly, I think I may have discovered another issue compounding performance and it has to do how the flow logs a ‘skip’.  I noted that when a customer added 10 items to their cart and then ultimately abandoned the cart that the flow logged 10 starts to the flow.  Nine emails then were ‘skipped’ as they were deemed to have failed; one was sent.  Most of our customers seem to use their carts as a collection mechanism which would result in multiple skips for a single shopping session.

12
Taylor Tarpley
Community Manager
1 year ago
Squamishpoacher
Contributor IV
SquamishpoacherContributor IV
asked in Campaigns and Flows

Why does my Abandoned Cart Flow has low Delivered message numbers?

After further contemplation @Taylor Tarpley  , does the order of the triggers really affect the filter.  We are looking to send emails to those who have 1) Not entered checkout  AND 2) And those who have not completed and order AND 3) those who have added to their cart.  That defines an “abandoned cart”.  This was the default order of the recommended flow.  I will change if you think reordering makes sense.In reply to @Mailbox Manny , most customers add multiple items to their carts.  Some of the observed high flow #s appear to be customers from triggering the flow multiple times during a single session. as below  

12
Taylor Tarpley
Community Manager
1 year ago
Squamishpoacher
Contributor IV
SquamishpoacherContributor IV
asked in Campaigns and Flows

Why does my Abandoned Cart Flow has low Delivered message numbers?

I would agree and will change and see if the behavior changes.  I would note that this is/ was the draft recommended default flow from Klaviyo.  Thank you again for your input.

12
Taylor Tarpley
Community Manager
1 year ago
Squamishpoacher
Contributor IV
SquamishpoacherContributor IV
asked in Campaigns and Flows

Why does my Abandoned Cart Flow has low Delivered message numbers?

Standard Flows.  Smart Send turned off.  Inserted recommended code into theme.liquid in Shopify.  SImilar results from previous Abandoned Cart flow.  

12
Taylor Tarpley
Community Manager
1 year ago
Squamishpoacher
Contributor IV
SquamishpoacherContributor IV
asked in Campaigns and Flows

Why does my Abandoned Cart Flow has low Delivered message numbers?

While to open rates and click rates are high, its on a very small sample,  Looking at the detailed skips provides very little insight other than flailing to meet a flow parameter.  That is pretty self evident.  If this flow was actually working, and its a default provided by Klaviyo, I would expect see very few skips, not 97%.  Smart Send is turned off and GA4 is reporting 390+ ATC in the last 30 days.Maddening.  

12
Taylor Tarpley
Community Manager
1 year ago
Squamishpoacher
Contributor IV
SquamishpoacherContributor IV
asked in Campaigns and Flows

Is Klaviyo's Cookie Policy Suppressing My Ad to Cart Flow

Thank you for the reply and the link to past resources.

2
Squamishpoacher
Contributor IV
1 year ago

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