Topics started by Janice22710

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Janice22710Contributor II

asked in Accounts and Settings

Renew Expired Academy certifications?

How do I renew certifications that have expired? Is it as simple as taking the exam again or does the whole course need to be redone? Thanks.

11 months ago

Janice22710Contributor II

asked in Analytics and Deliverability

Is there any way to get metrics?

I closed my site recently and downgraded the Klaviyo account associated with it to a free account. I am job hunting and met with a recruiter this morning. Is there any way to get the metrics from my business, open rates, conversions, etc to put on a resume to aid in job hunting? I cannot contact Klaviyo directly with a free account.

11 months ago

Janice22710Contributor II

asked in Accounts and Settings

I was told I would be contacted for a potential refund, but haven't heard back?

I closed my site, but kept my Klaviyo account as I want to do the trainings offered. Before downgrading I opened a case with Klaviyo asking for a refund for a charge for a month that should not have happened. I have a case number. I was told it would take time. I downgraded my account to a free one which means I cannot contact support. Support closed my case without responding and I cannot open a new one since I now have a free account. Is there any way to get Klaviyo’s attention since I have no way of contacting them without paying now?

1 year ago

New Topic Guidelines

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