Topics started by olenaseveryn

2 Topics

Recently active

Most views Most replies

olenaseverynContributor II

asked in Analytics and Deliverability

High Bounce Rate. Blocked by Spamhouse, but not listed in their blacklist.

Hi community!For one of my recent email campaigns the bounce rate was over 3% which is absolutely unusual for this account. Most of the bounces were on comcast.net domain. In the bounce reason I have a lot of “blocked by Spamhaus”. So I checked the IP reputation on Spamhaus and it says “not listed”. This specific bounce reason also happens for other domains, including hotmail.com.How should I approach this?Thank you!

2 months ago

olenaseverynContributor II

asked in Campaigns and Flows

Trouble Accessing Customer Profile Properties in 'Checkout Started' Email Flow

Hello!I'm currently working on a 'checkout started' email flow and I'm having trouble pulling a custom property, specifically the 'Top 3 health goals', from customer profiles into this flow. I have been using the variable {{ person|lookup:'Top 3 health goals' }} in my email templates, but it doesn't seem to be populating correctly.When I look at the event properties for the 'checkout started' event, I don't see any of the profile properties.Is there a way to make customer profile properties available in event properties, or another workaround to use these profile properties in my email flow?Thank you!

9 months ago

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Most helpful members this week

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us