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Need help: AJAX sign-up form not subscribing profiles or triggering flows (Shopify Dawn 15.4 — Free Klaviyo plan)

Hi everyone 👋I’ve been stuck on this for weeks and would really appreciate some help to get my forms and events working properly.Here’s my setup:🛍️ I’m using Shopify with the Dawn 15.4 theme. ✉️ I’m on the free plan for Klaviyo. 🧾 I added the Klaviyo onsite JavaScript snippet, but since it was limited with my theme, I also added AJAX code so the forms would work properly. ✅ The AJAX code works — I can see Add to Cart events appear in profile activity when I test.But the problem starts with subscriptions and flows 👇When I test my website: The popup form appears. I enter my email and it redirects to my collection page. I add a product to cart (which should support triggering the flow). ❌ But the email isn’t actually subscribed to my list. ❌ My profile does not show as “subscribed” and doesn’t sync properly. ❌ Because of this, my flows don’t trigger.I know by default Klaviyo uses double opt-in, but I switched to single opt-in to make it easier.Even with single opt-in, the profile i

chrisBProblem Solver III

Shopify Horizon Theme and Back in Stock?

Hey, wondering if anyone has any guides on how to implement Back in Stock on the new Horizon Theme?

1095

articbladeContributor I

Need help with spin the wheel form

Hi, I just joined here and I was trying out the spin to win form, I have successfully integrated it to my website but what's happening is after I created the flow it is not recording some events like “form completed by profile” and now the flow is not working because I’m using the “$success_step_name” that doesn't exists. I don't think I have done anything to stop the evens from being recorded.

241

john_kContributor I

Help Creating a Segment Based on Customer Starting Date Needs to be Dynamic

Hi everyone,I’d like to create a segment using the “starting_date” of the customer. Specifically, I want to include profiles that are scheduled to receive emails 2 days before their starting date (i.e., starting_date - today = 2). However, I’d like to exclude profiles for which only 1 day remains until their starting date.Could you please advise how I can set up this segment?I really appreciate your help.

151

il y a 3 jours

theianjohnsonContributor II

How can I output either the word "products" or the single product name?

I’ve tried about every different iteration of this and I get “Your template contains placeholders we can't replace. No problem, de-select that option to view a preview.” when I try to previewAll of these output correctly as template tags if I remove the conditionalDoesn’t work{% if event.extra.fulfillment.line_items|size > 1 %}products{% else %}{{ event.extra.fulfillment.line_items.0.name|default:'product' }}{% endif %} Does work (outputs product’s name correctly){{ event.extra.fulfillment.line_items.0.name|default:'product' }}

285

il y a 3 jours

suminchoi2015Contributor II

External ID field not populating correctly when creating customer profile via csv file upload

** for privacy purposes, the customer data shown here is just dummy data and they are not real ** We have a profile feed set up to send customer create and update from our system to Klaviyo in real-time when a customer record is created. Our API request body looks as below. We send our internal customer ID in the “external_id” field under attributes and it populates correctly under “Profile details” section as shown in the screenshot. API request body: { "data": { "type": "profile", "attributes": { "email": "example@gmail.com", "external_id": "1003010463", "first_name": "example", "last_name": "customer", "location": { "address1": "", "address2": "", "city": "", "country": "", "region": "", "zip": "" }, "properties": { "email_opt_out_date": null, "birthday": null, "email_opt_in": "", "email_opt_in_date": null, "spouse_name": "", "marital_status": "", "ph

suminchoi2015Contributor II

Unable to populate 'external_id' for customer in the right profile section when loading via csv file

Hi, We are trying to support our clients with loading existing customer profiles to Klaviyo via csv file during onboarding. After onboarding, we send customer create and update via real-time profiles API to Klaviyo. When sending customer data via API, we send ‘external_id’ field under the attributes section per Klaviyo documentation. This external_id field then gets populated correctly under ‘Profile details’ section. However, when I upload customer profile via csv file and input the ID under ‘external_id’ column, Klaviyo asks to map the external_id field to a new field and when it gets uploaded, it is created under ‘Custom properties’. How can I get the external_id field to be populated under ‘Profile detail’ section when loading data via csv file?

Shipping confirmation on Klaviyo

RimeContributor I

Woo User Group

Hello, We’re a e-commerce webshop based on Woo commerce.Right now we’re trying to set up the “SHIPPING CONFIRMATION” flow using the metric “Fullfiled order” However whenever I go to personalize the email template on this flow all the last contacts/orders I find in “ preview & test” are those of gift cards and not the actual last orders with the status shipped. I assumed it’s because Gift Cards orders on the webshop have the status (completed) instead of (shipped) , but among the 10 suggestions klaviyo gives for “preview and test” , one of them is an old order (not of a gift card) with the status SHIPPED. We also have tried to cancel the integration that gave orders the status (shipped) on woo commerce and note them as (completed) instead but still couldnt find those last orders with the completed status in the flow? For the information we work with DHL Express for shipping , is there any way to sync it with klaviyo or woo commerce so we can also have the tracking number for all th

ReuterContributor I

Back in Stock is not showing in different language

Hi there, I set up basic Back in Stock flow and add script tags to our website which has German language by default.I only modified styles from the script code.The notify button works for the german leagueage version, but when I change to englisch version , the button is not showing. Regards

3133

il y a 5 jours

MagaliContributor I

Groupe français

Traduction automatique - Smart Translations

Bonjour,Avez-vous déjà utilisé Smart Translations ? Est ce que les traductions sont fiables ? Ca a l’air super comme outil mais je n’ai pas réussi à trouver quelle solution Klaviyo utilise et je voudrais m’assurer que ça fonctionne correctement car s’il faut faire beaucoup de modifications pour chaque traduction, ça enlève un peu tout l’intérêt. Et sinon, est ce que certains utilisent un outil intégré type Make ou Zapier? Merci pour votre aide!

252

il y a 5 jours

Fiona LuContributor I

Need help: AJAX sign-up form not subscribing profiles or triggering flows (Shopify Dawn 15.4 — Free Klaviyo plan)

articbladeContributor I

Need help with spin the wheel form

241

theianjohnsonContributor II

How can I output either the word "products" or the single product name?

285

il y a 3 jours

suminchoi2015Contributor II

External ID field not populating correctly when creating customer profile via csv file upload

suminchoi2015Contributor II

Unable to populate 'external_id' for customer in the right profile section when loading via csv file

Shipping confirmation on Klaviyo

RimeContributor I

Woo User Group

Anyone still here? Whats a must see/do if you had an extra day here.

Jonny MacintoshContributor II

K:BOS Attendee Group

200

il y a 24 jours

CP-NicoActive Contributor I

Shopware 6 Integration: Scheduled_Tasks stuck | data not synced from and to Klaviyo

Hi, since upgrading our Shopware store to 6.6.x and the Klaviyo Plugin from Overdose Digital to version 3.3.x (recommended for SW6.6), we’re facing issues.I opened up a ticket via the Google Forms link provided on the Shopware Integration docs here: https://help.klaviyo.com/hc/en-us/articles/13001662470939#h_01HBC3PT82ESVQCM2KR7GGVC80. That was about a week ago. I haven’t heard anything since - not even a confirmation for posting my request. It is a bit of an odd support experience so far, with the forms and all.Now I’m wondering if this is still the correct way to request support on the plugin as I’m kind of in the dark on if anything is happening or not. The issue:All the scheduled_tasks related to Klaviyo get stuck in status queued. We’re using a systemd-service to trigger the scheduled_tasks as well as multiple instances of the messenger-consumers. This works for all other plugins and shop-processes so far.Scheduling the Klaviyo jobs manually it works once. Then they get stuck agai

15710

il y a 5 mois

nomanaslam1696Contributor I

Building a Custom Segmentation Engine

Hey Developers!I'm currently building a custom segmentation engine for Shopify-based e-commerce customers — something similar to what Klaviyo offers with its rule-based dynamic segments. I’ve gone through the Segment API Guide and understood how flexible and powerful Klaviyo’s segmentation is.Right now, I'm trying to design a backend structure that can support conditions across multiple models (like customers, orders, products, etc.) with operators like within_last_days, contains, gte, and more.Before I go too deep into implementation, I’d love to know from you:🔹 How does Klaviyo optimize segment recalculations for large datasets?🔹 Any recommendations on caching strategies or batch evaluations vs real-time evaluations?🔹 If you’ve built something similar, how did you manage parsing user-created conditions into efficient queries?Would love to hear your thoughts or any best practices. Thanks in advance!

350

il y a 6 mois

coreybalintKlaviyo Employee