Unanswered questions

DescriptionHi everyone,I’m trying to set up a signup popup in Klaviyo with the following goals: Show a signup popup on my website When a user clicks Sign Up, send them a confirmation email (double opt-in) Ensure that each email address can only receive one discount code At the moment, I’m running into an issue where the popup displays correctly on the website, but after clicking “Sign Up,” the subscription doesn’t seem to complete.Here’s what’s happening: The popup appears as expected on the site The user enters an email and clicks the signup button However, the email address does not appear to be subscribed to the list I also don’t receive any confirmation email, so I can’t tell whether the double opt-in is working or not What I’ve already checked: The signup button action is set to Submit form The form is set to Subscribe to a List I am testing with a new email address that has not subscribed before The popup is built using Klaviyo’s native signup form (not a custom e

Hello allI have tried every single step I found in this convo (see below). But nothing works. I’ve spent a full day trying to solve this problem. Anyone? Thanks in advance!​​​

Hi Klaviyo Community,  I’m working on an abandon checkout flow that uses the trigger metric ‘Started Checkout’. The site I’m working on sells both custom printed items and non-printed (standard items). I want to go ahead an pass the new product images with their custom design into Klaviyo, which we did. Then we wanted to make sure that we can see each of the variants for the custom printed item, but I’m not able to display anything other than the first item using the following:{{ event.extra.line_items.0.properties.1.value|default:'' }}To top it off, I created this Jinja snippet that should check for the custom image and if it’s false to use the standard non-custom image. Else use the Custom image. The following code correctly displays a non-custom item but can not display a custom item (any thoughts?):{% if event.extra.line_items.0.properties.1.value == false %}{{ event.extra.line_items.0.product.variant.images.0.src|default:'' }}{% else %}{{ event.extra.line_items.0.properties.1.valu

Current abandon flows I have are:Abandoned browse Abandoned cart Abandoned checkoutIn the case that someone finishes abandoned browse and does not add something to cart to then begin receiving that flow, I want to offer some information around the product category they were looking at, if they’re still weighing their options or unsure what to buy. I work for an appliance company, so this is a big purchase that needs a little hand holding to make sure customers get it right! It would include information like properly measuring your space, when is best to order new appliances, and other category specific (ie, fridge vs range vs laundry) tips to help them make their decision. I’ve set up segments for our top product categories based on product type viewed, and then set up flows that tag those profiles with a “product interest” field when they enter that segment (this also helps to power product cards in welcome flows and campaigns to make sure that they’re receiving relevant products with

When a customer cancels a product subscription, I'm seeing a cancellation reason on their profile properties. But I don't know how those properties are being added. I haven't sent any such emails that captures cancellation reason.. We use ReCharge to manage subscription. 

Our website allows customers to sort categories by lowest to highest price, highest to lowest price, name (alphabetical) and newest to oldest. When I sort a category newest to oldest, the link looks like this:https://www.unitednow.com/art/papers-boards/drawing-paper/drawing-sketch-pads?order=createddate:descWhen I send this link through Klaviyo, it breaks – the colon is changed to %3A so the link looks like this:https://www.unitednow.com/art/papers-boards/drawing-paper/drawing-sketch-pads?order=createddate%3Adesc(before UTM parameters are added). If I remove :desc  the link works, but the sort order defaults to ascending instead of descending (desc), which we don’t want. (This also happens when sorting by price, so sorting by highest to lowest does not work when sent through Klaviyo.) I’ve read that turning off website tracking can fix this, but we don’t want to do that either – we use the tracking for abandoned cart/checkout. Any ideas on how I can get this to work? We use NetSuite/Su

We sell products that have upgrades associated with them. So Product A may have Upgrade A-1, for instance. When a customer buys Product A but does not buy Upgrade A-1, I’d like to send them an email after about a month to advertise the upgrade.An ideal workflow would look something like: Customer buys Product A but not Upgrade A-1. In 30 days, Klaviyo assesses whether the customer has purchased Upgrade A-1 in the meantime. If the customer has not bought Upgrade A-1, Klaviyo sends them an email. Is this possible in Klaviyo? 

What’s the current intentionally exposed developer surface for KDP, Marketing Analyticsand the newer AI/predictive features?I’m trying to understand what’s GA and supported via APIs / webhooks today vs what’s partner-only or still internal. Happy to read docs if there’s a good reference.Much thanks in advance...Jim 

Hi everyone,We’re using Klaviyo to track user events and trigger flows, and most of the time things run smoothly. However, during certain campaigns or promotions, we see sudden spikes in events being sent to Klaviyo (for example after emails or social pushes), and it sometimes creates delays or unexpected behavior in flows.I’m trying to understand how others deal with this in real setups: Do you batch or throttle events before sending them to Klaviyo, or send everything in real time? Have you run into flow delays or missed events during high-traffic moments? Any best practices you’ve picked up for keeping tracking reliable when volumes jump suddenly? Would love to hear how people are handling this in production, especially from those running larger lists or frequent campaigns.Thanks in advance!

I would really love a way to import campaigns into Klaviyo rather than have to create one from scratch and then clone.

Hi,we would like to add few more details in activity.At moment we have on “added to cart” event value,price,image url,ID,….etc but we want to add product description and variant name (size,color,type)does anybody know what to add and where.I found in event listener and on this pathcustom/plugins/klavi_overd/src/Klaviyo/Gateway/Translator/CartEventRequestTranslator.php but what to changethank You in advance

Hi everyone We’re using Salesforce NPSP, where Contacts include custom fields such as Consent to Contact and Deceased.After syncing Salesforce with Klaviyo, I’m seeing that all Contacts are imported, including those marked as deceased or those who haven’t given consent. For now, I’m testing this on a free Klaviyo account before rolling it out to a live client account.I wanted to ask the community: Is there a way to sync only Contacts who are active and have given consent? Can this be handled via filters, field mapping, or sync rules on the Salesforce–Klaviyo integration? Or is this a limitation of the free Klaviyo plan, and requires a paid plan or workaround (e.g., segments, suppression, or Salesforce-side filtering)? Would love to hear best practices or real-world approaches, especially for NPSP setups.Thanks in advance

We wind up with too many messages that get Skipped for one reason or another. And we don’t have time to research each one at the Profile level. To improve our messaging and re-messaging we need to know why a Profile got skipped, punted, dropped, lost, whatever.We built a Power Query in Excel using the proper metric_IDs (i.e. filter = "equals(metric_id,'XXXXXX')"  // Dropped Email), the columns are created but the values are null. A quick trip to ChatGPT and we were told that Klaviyo has three different metric levels and the ones we need aren’t available. Which raised another question, why publish a metric list if they are available for use?I think it’s because we aren’t handling the calls right. The M Code we are using for this particular metric is below. Anyone that can point us in the right direction would highly esteemed and revered eternally. OK, maybe just a day or two, but still…..************************************************************************let    // ==================

I’ve set up an embedded form on my site and want to pre-populate the name/email from URL parameters.I’ve set up the following script to update the fields:window.addEventListener('klaviyoForms', function(e) { if (e.detail.type === 'embedOpen') { const urlParams = new URLSearchParams(window.location.search); const nameValue = urlParams.get('name'); if (nameValue) { const nameField = document.querySelector('[id^="Full_Name_"]'); nameField.value = nameValue; } const emailValue = urlParams.get('email'); if (emailValue ) { const emailField = document.querySelector('[id^="email_"]'); emailField.value = emailValue; } }});If I add console.log statements, I can see the fields being selected properly and the values being set. However, when I load the page, the form is still blank. Does Klaviyo prevent forms from being manipulated in this way? If so, is there a “right way” to pre-populate form fields on a page?

I’m consistently receiving 500s when trying to create a date-triggered flow using either the “Created” or “First Active” property. This might apply more broadly for any date-triggered flow but I can’t say for sure. Repro steps1. Create a date-triggered flow in the UI using “Created” or “First Active” as the trigger. No need to add anything else2. Navigate to the JSON view of the flow, by deleting /edit from the url and adding .json in your browser URL bar.3. Copy/paste the payload into Klaviyo’s 2025-10-15 Postman Collection request for Create Flow.4. Delete all attributes except name + definition. Remove relationships + links fields. Update “id” on the one action to “temporary_id” 5. Send the request and receive a 500Here’s an example error ID I received: cb548db8-ba0d-47eb-874d-e3e35e33cf57

Hey, I run a premium dog apparel store in Portugal and we communicate in English and Portuguese.How can I automate the translation of our English newsletters into European Portuguese using ChatGPT or Perplexity, without the usual copy-paste workflow?I tried exporting the english newsletter HTML to ChatGPT for translation, so I can ensure the copy follows our brand style guidelines, then pasting it back into an HTML block, but it’s not practical at all for editing.Thank you very much for your help. 

Hi All,I am new to Klaviyo and have an anniversary gift business.  I want to set up an anniversary reminder flow but I want to be able to reference which anniversary it is e.g. 5th, 10th etc and then use that both in the body of the email (e.g. Your 5th anniversary is coming up) but also to select suitable products to highlight. I have been going round in circles trying to add liquid snippets and have followed advice in various AI tools to add the calculation logic in a text box using the source code function (still shows as text) or add it in an html box (still shows as text) etc.  Even if I find a way to get the code apparently embedded without being visible it still isn’t rendering results when I insert the liquid tags into the paragraph. Is anyone able to help? I am clearly pasting it in the wrong place but I simply cannot figure out what I shold b e doing Thank you!