Unanswered questions

We use Excel Power Queries to provide provide higher-level reporting that we need. Has anyone been able to figure out a way to get a skipped report out of Klaviyo that says more than just “Skipped”? We need a way to find the reason a message was skipped in order to diagnose and correct the reason(s) a message was skipped.Trying to do it through the Message “Recipient Activity” is no help. Skipped shows 11 but only two are present when you drill into the link.We may be missing a property, or a set of properties that is keeping us from seeing Profile-level reasons for Skips.Any ideas would be greatly appreciated.   

Does Klaviyo automatically excludes previously purchased items in “Customer May Also Like” dynamic product block?And if yes, Is it excluding items someone purchased forever, or only within a certain lookback window? Does it exclude at the product level or variant level?

Is there a way to programmatically retrieve our Attribution Settings via API? For brands using any third-party or home-grown analytics solution to leverage Klaviyo, it requires manually entering our attribution settings into the analytics tool if we want the conversion and attributed revenue figures to tie out with Klaviyo. This can be problematic for instances where there are many team members and partners involved. I’m hoping this already exists and if not, see whether other people agree that it should exist :)

Hey there! Nice to see the new ‘Coupon’ block. However, we only use coupons generated in our Woocommerce store, which the coupon-block doesn’t seem to recognize. Is this a bug or a deliberate choice? Thanks!

Hi all,how can i add to template some falues from catalog or from feed.i have feed in catalog sourcethank you

Hi everyone — hoping someone from Klaviyo engineering or community can help.I’m trying to trigger a popup form via the custom JavaScript trigger: window._klOnsite.push(['openForm', 'TnP475']); Here’s the problem:The onsite script loads correctly, _klOnsite exists, the push call runs with no errors… but the popup never appears.I have tested:What’s working klaviyo.js?company_id=WhZZJ7 loads on the page window._klOnsite is defined Calling openForm in the browser console returns undefined (normal) but no form displays Form is Live Display timing is set to “Only show on a custom trigger” Display step is correctly set to the Email Opt-In step Teaser step is disabled Form works inside Klaviyo preview The site is published (not in preview) Event listener in Wix Velo triggers correctly (verified via console logs) No JS errors from Klaviyo in console TargetingSince “custom trigger only” hides the Targeting tab, I temporarily disabled it, added URL rules, saved, and re-enabled

The Editor USA desperately slow - keeps coming up with a warning that "it is not reapnding"..It takes us hours to complete a simple newsletter and it drives us crazy. I - an numerous others have complained about this for a very long time. Can you please fix it!!!!!!! 

If I have a complex  reusable, editable layout—for example: '1-column, 2-column, 2-column, CTA'—it would be much more efficient to save this as a single Universal Block (or content block) rather than an entire section. Ideally, I want my email to consist of just three main sections (Header, Content, and Footer) to keep the structure clean.Is this already possible?

I recently joined Partners and set up my login for the account. The first time I logged into my regular account to manage client work, it kicked me out for a wrong password. I reset it, then got kicked out my Partner account for wrong password. And so on… I thought the two were completely separate?

Hey everyone,  So I’ve set up my email templates and welcome flow and it isn’t triggering for new signs ups. It’s connected to a list not a segment and it won’t even send my email a test email when I try. I also tried sending out a campaign and that won’t send either.  I’ve been following all the steps I see in all the articles, i even tried to add recent profiles so it would send and still nothing. Can anyone help?

Hi, i have embedded a signup form on a page in my shopify store.  It is not displaying on chrome but works on safari.  The guidance states i need to install the Klaviyo Embedded Form, but it is not available on the shopufy app store. Thanks 

Hi everyone,We’re using Klaviyo to track user events and trigger flows, and most of the time things run smoothly. However, during certain campaigns or promotions, we see sudden spikes in events being sent to Klaviyo (for example after emails or social pushes), and it sometimes creates delays or unexpected behavior in flows.I’m trying to understand how others deal with this in real setups: Do you batch or throttle events before sending them to Klaviyo, or send everything in real time? Have you run into flow delays or missed events during high-traffic moments? Any best practices you’ve picked up for keeping tracking reliable when volumes jump suddenly? Would love to hear how people are handling this in production, especially from those running larger lists or frequent campaigns.Thanks in advance!