Unanswered questions

Hi everyone,I’m having an issue with my Klaviyo order confirmation email. When a customer leaves one of the address fields empty, the email displays “None” instead of simply hiding the empty field.Has anyone experienced this before? Is there a way to adjust the template code so empty address fields are not shown at all?Thank you! p.s. I tried editing the tags manually and adding a default empty value ('') to one of them to test, but this then affects the other address tags as well, (like first name and last name). Interestingly, it also seems to break the block displaying the order summary.I used a klaviyo order confirmation flow email template. This is what Klaviyo AI tells me. (But it didn’t offer any solution excep for going into the code ) 

Bonjour la communauté Klaviyo,Comment appréhendez-vous la nouvelle reco de la CNIL https://www.cnil.fr/fr/recommandation-pixel-suivi-courriels sur les pixels de suivi ?J’ai reçu 2 mails d’annonceurs sur le sujet ce week-end… mais je ne sais pas si juste informer équivaut à acceptation du consentement ? Est-ce la lecture qui vaut le consentement ?Le clic sur refus du suivi  = désabonnement ? C’est en tout cas comme cela que l’a géré un de ces annonceurs.et pour les nouveaux abonnés, une mention complémentaire avec le texte d’optin suffit-elle ?Comment avez-vous prévu cela de votre côté ?Merci d’avance à tous pour vos conseils :) 

Hi, I added NS and TXT records to my domain provider, GoDaddy. My domain is studio336.com and I was trying to set up for hello.studio336.com and help.studio336.com. They were marked as verified on Klaviyo. I received a notification saying it was ready to activate. When I click the notification it takes me to the page where it shows my sending domains and their verified status but the botton to activate is greyed out. When I over it says it’s not ready yet to try again later. It’s been a month now. It shows that my DNS records are not found when I look up on MXtoolbox. but I have verified that everything is correct on both sides. I’ve also cleared cache and used an incognito browser. What am I missing?

Hi everyone,   I've hit a wall with Shopify pixel event tracking and I've exhausted  everything in the docs, so I'd appreciate input from the community or Klaviyo  staff.   The issue:  None of the Shopify-branded behavioral events (Added to Cart, Checkout  Started, Viewed Collection, Submitted Search) track for visitors who were  identified by submitting a Klaviyo popup form. The only visitors who get these  events are those logged into a Shopify customer account or who entered their  email at checkout.   The Klaviyo cookie itself is working: those same popup-identified profiles  show Active on Site and Form submitted by profile events immediately. So  Klaviyo knows exactly who they are — the Shopify-branded events just never  associate with them.   What I've already verified (before anyone sends the checklist 🙂):   - Integration connected to the correct store; app embed on; klaviyo.js  confirmed loading in page source  - Onsite tracking → Track behavioral events enabled; the Shopify-

Hey all,Hoping someone here has run into this or can point me in the right direction, because I'm going in circles trying to get help.The bug: The SMS unsubscribe link is displaying the wrong logo, it looks like one of our partners' logos scraped from out website rather than ours. I've already updated our logo on the Sender Information settings page, but the change isn't showing up on the live unsubscribe link, and i cant start sending SMS with this mistake.The circles: I tried going through /support, but it says my access to email support and live chat has expired, with a link to upgrade plans. When I check the billing page though, it shows I'm on the Standard plan with the "Success and Support" package included at $0, so I'm not sure how i can even upgrade to get support on this bug. I also tried the virtual assistant, but it couldn't answer basic questions about this.Has anyone else seen the wrong-logo issue on SMS unsubscribe links, or knows a workaround? And if anyone knows the ri

Hello.We left Klaviyo some time ago because you were experiencing massive issues with the T-Online ISP and T-Online mailboxes.The proposed solutions, workarounds, negative reputation issues, and hard bounce problems were not acceptable to us, which is why we moved away from Klaviyo at that time with more than 60 Klaviyo customer accounts and switched to another service. Unfortunately, your Klaviyo help article regarding Klaviyo and T-Online has been unclear from the very beginning, and there is also significant uncertainty in the forum. The topic of CSA certification has also been officially addressed by you in numerous forum posts, with the promise that you would implement soon it, apply for it, and obtain it. Years later - no solution, nothing happend, no results. No feedback.  To date, neither of these points has been fulfilled nor clearly communicated:1. Does Klaviyo have a valid CSA certificate, or is a valid CSA certificate expected in the foreseeable future?Please do not respond

I have a question regarding the Salesforce integration with Klaviyo.Previously, I successfully integrated Klaviyo with a Salesforce NPSP org using the standard Salesforce connector and authentication process, which required the Salesforce security token. However, I'm now trying to connect a Salesforce Nonprofit Cloud (NPC) org, and I've noticed that I can't find the option to reset or retrieve the Salesforce security token in this org.I wanted to check whether Klaviyo currently supports integration with Salesforce Nonprofit Cloud, or if there are any additional configuration steps or prerequisites required for NPC that differ from NPSP.Am I missing a configuration in the Salesforce NPC org, or is there a different authentication method recommended for Nonprofit Cloud?I'd appreciate any guidance you can provide.

Hi,I have a database of approx 12k customers that we regulary text our specials to. Recently we have been getting less responses from our MMS campaigns, after much investigation I believe that this is due to “Silent Suppression” of our MMS, were text arrives but goes straight to spam and customer does not recieve a notification.Has anyone had this experience and what can be done to minimize Silent Suppression?Thank you 

Just wanted to flag and raise concern regarding the way the “replace” button has been buried behind the 3 dots settings. This is NOT making our work easier and I understand you want to push the remix AI but this is not it. It just adds friction. Please bring the old buttons back   

I am working in an account using Rivo loyalty solution. We would like to utilise a Klaviyo pop-up to collect new customer data and add them into the loyalty scheme as this will be the leading new customer offer. The rivo native integration is on-way only. I have found some documentation to suggest that you can post into rivo via webhook which would be ideal however speaking to their team, they suggest that this is not actually possible. Has anyone set this up? Using Klaviyo pop-up to collect new customer data and automatically add them to the rivo loyalty scheme?

How to exclude active subscribers from flows? Those who are the current subscribers of a product.What is the exact profile filter?I am using ‘Recharge’ to manage subscription. Any method to not send flow emails to the product subscribers?