Certificat bug

Question

Hello,I have completed all 8 courses of the Klaviyo Practitioner Certificate (French version) and passed the final exam with a score of 95%.However, the course "Gérer vos profils, listes et segments" is showing 92% completion in the certification overview, although it shows 100% when I open the course.I have already completed the quiz and cannot retake it.As a result, my overall certification remains at 88%, and I cannot access my certificate or badge.Could you please check my progress and help me resolve this issue?Thank you for your help!

ashley_mcdermott · Answer

Hi there! Thank you for flagging this;I’ve looked into this and I believe it should be adjustedfor you now - and can confirm you’ve completed the content for this course!That said, this status should not impact your certificate itself. Since you completed and passed the final exam (congrats!), you should be able to access your certificate via email.Please check your email inbox; there you should have a confirmation email with a link to view your credential -sent to the email you used to take the content. If you do not see that in your inbox, then you may want to just confirm it did not head to spam by mistake.If you are still unable to find that link, just let me know and I can further troubleshoot to make sure you access that shareable certificate!

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