Hello, my company wants a custom preference page, for customers to choose which emails they receive, and I’m having trouble with it. This is my first time trying to do it. Could I please get some help? I have read through this forum and I’ve done a lot of google searches. I haven’t been able to find a solution.

We are currently using the default preferences page. When I go to that page and update the form and click submit, I can see the changes in my Klaviyo profile under the Information section. So I know our current form is working.

As a test, I went to our current preference page and viewed the page source and then copied everything. Then I went into Hosted Pages and created a new file and then I pasted everything into it. I clicked save and then preview. From there I made changes to the form and clicked submit. I saw the confirmation page, so I know the form is submitting. Then when I go to my profile and look under the Information section I don’t see any changes there. It is the exact same form as our current one that is working fine. The only difference is that I am trying it from the Hosted Pages section.

The same thing happens if I copy the code from the Klaviyo custom preferences guide. I paste it into the same place and then when I preview and test it out, it doesn’t work.

Any ideas? Let me know if you need any more info. Thank you!