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  • 8 Topics
  • 15 Replies
8 Topics
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Contributor I
harlequinContributor I
asked in Service
How to add pop up up to wordpress?

Hi I’m not seeing any code provided after I make my pop up form to be able to embed on Wordpress. Any ideas? Thanks!

102
O
Contributor II
T
Contributor I
The Smart WandererContributor I
asked in Service
Back in Stock for Shopify Multiple Variants Out of Stock Error

I have added the back in stock code snippet to my themes.liquid page above the body as described in the instructions. The notify me button appears on out of stock items but when I test this feature and click the button the notify me is only showing for the size small and I want the notification for the 2XL. How do I fix this? The back in stock flow has been setup and is live using the the back in stock standard template with the klaviyo triggered automatically populates. My API has been replaced in the example and the list ID as well for allow the customer to opt-in to my newsletter (this is also working). Using the dawn theme. Website: https://thesmartwanderer.comProduct example: Oatmeal Patch Pocket Ribbed Knit Short Sleeve SweaterSummary: I have one product with more than one size out of stock. The Klaviyo back in stock feature pop has an error only allowing notification for the first out of stock item.<script src="https://a.klaviyo.com/media/js/onsite/onsite.js"></script&g

192
emma.owens
Community Manager
C
Contributor I
crljenakContributor I
asked in Service
Email all purchasers with an installation video. From Klaviyo, ideally. NOT marketing

Hi all - I've noticed from photos sent by my customers that many of them are installing my product wrong. My photographer just delivered an installation video that I think would be very helpful. How do I send this (at once) (in Klaviyo) to all customers who have purchased the product?All options to import my contacts (from my Shopify store) seem to filter for only customers who have opted into marketing. To be clear, this is not marketing, it is purely a PSA for installing the product correctly.(If the answer is “Klaviyo is a marketing platform, you really can’t use it for a non-marketing purpose” … that’s fine, I’ll find another solution. I am just 99% sure it can be done because I get similar "how to" emails for items that I have purchased, where I did not opt into marketing, that have hallmarks of coming from Klaviyo!)M

292
emma.owens
Community Manager
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Contributor I
glorianaContributor I
asked in Service
help

 Hello everyone,I am trying to set up my Abandoned Cart Flow in Klaviyo, but I am encountering multiple technical issues that prevent me from sending test emails or running my campaign properly. No option to send test emails – The option disappears every time I try to perform a test, preventing me from ensuring the campaign works properly.2. Syntax errors that are unclear – I receive error messages about invalid syntax, but there is no clear explanation on how to resolve them.3. Integration with my store is connected – However, emails are still not being sent properly, and I have no way of understanding what the issue is.4. No support or assistance options – Live chat is blocked, there is no email support without payment, and there is no organized response anywhere. I am very disappointed by the lack of proper support for basic setup issues, especially since I want to test Klaviyo before committing to a paid plan. If I don’t get a solution quickly, I am seriously considering switching

202
emma.owens
Community Manager
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Contributor I
shawn.kimContributor I
asked in Service
How to filter object and array properties in the flow

hello. We are working on integrating klaviyo with an e-commerce system developed by our team.We are sending API requests to klaviyo when an order is placed on our server.I have a question.[Q: How to filter object and array properties in the flow] POST /api/events{ "data": { "type": "event", "attributes": { "properties": { "OrderId": "3", "Categories": [ "study", "gift" ], "ItemNames": [ "abc" ], "DiscountCode": null, "DiscountValue": null, "Brands": [ "abc market" ], "Items": [ { "ProductID": "1123123", "SKU": null, "ProductName": "abc", "Quantity": 1, "ItemPrice": 999, "RowTotal": 999, "ProductURL": "url", "ImageURL": "url", "Categories": [ "study", "gift" ], "Brand": "fgs" } ], "ShippingAddre

202
S
Contributor I
U
Contributor I
uselesssupportportalContributor I
asked in Service
Why can't I set my flows to live?

What the hell is going on? I can’t set either my flow or any of the emails in the flow to Live -the option is greyed out. This is my clients site and they are on the free plan, so what am I supposed to do?Nobody will support anything, and I have been able to find anyone facing similar issues.There are alerts in the account about being over the contacts limit, but my understanding is that doesn’t matter it’s only if you go over the email limit that things will stop sending.So what’s going on? How am I supposed to troubleshoot someone else’s broken platform if I can’t get any live support? Yet another tech company with a broken piece of garbage product that they refuse to support and push everything off on to the community where we have to wait weeks for everyone to ignore support requests.

311
annasophiefc
Partner - Platinum
K
Contributor I
KindeRContributor I
asked in Service
Why is my click rate higher than my open rate?

Hello,Today I sent a campaign and it has a strange behaviour - after 2 hours it has more clicks than opens. Did anyone else face the same problem? Thank you!

211
Victoria_ap_G
Expert Problem Solver I
E
Contributor I
ethfergusonContributor I
asked in Service
Cannot add sections to Hybrid Emails

I use hybrid templates as a part of my workflow of uploading emails to klaviyo.I would love to be able to add a universal section to these emails, however this isn’t currently allowed. Universal blocks can be added, however, universal sections do not appear. Also, styles can not be changed in the Klaviyo drag-and-drop builder for Hybrid templates.Can these two features be added to Hybrid templates? 1. Add Universal Sections to Hybrid templates.2. Allow template styling with Hybrid templates.

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Contributor I
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