Skip to main content

Service

Use all your customer data to deliver the most personalized, automated experiences, delighting your customers across every interaction - ask your questions, get answers, collaborate with others.

  • 56 Topics
  • 138 Replies
56 Topics
I
Contributor I
iakarenContributor I
asked in Service
You’ve reached 100% of your Email profiles usage limit on the current plan for your company

Hello and thanks in advance for your help. We are working on out Shopify store which has not deployed, we do have an optin form on the password protected storefront. So we are not selling in Shopify yet but we are getting this message - You’ve reached 100% of your Email profiles usage limit on the current plan for your company and I am not sure why or where to check to  see where this usage may be getting used?Some other parts of the email that I am getting says:You are receiving this transactional email because you are listed as the owner of the Klaviyo account.If you exceed 100% of your limit, you will be automatically billed for overages and your account will revert to your selected plan the next billing cycle.I have no idea what is triggering this. Has this happened to anyone else? We are on the free trial until we launch our site. We only have had a small amount of new opt-ins from the home page. We do have our ebay store connected but not a 2 way integration yet and we are integr

282
I
Contributor I
J
Problem Solver II
jmacmanProblem Solver II
asked in Service
Disabling Customer Hub

How do I disable Customer Hub? It is a bit intrusive on my Shopify store and is injecting some metrics and fields in my orders that I don’t like.

163
RachelF
Problem Solver IV
gabriellabrowne
Contributor I
gabriellabrowneContributor I
asked in Service
Suggestion: Improve Klaviyo Dashboard for Wider Screens

Hello Klaviyo Community,I've been using Klaviyo for some time now, and I truly appreciate the powerful tools it offers for managing customer journeys and email campaigns. As the platform continues to grow, I wanted to share a suggestion that might enhance the user experience for those of us using more expansive display setups.Specifically, I’ve noticed that when working on an ultrawide gaming monitor, the Klaviyo dashboard doesn’t fully take advantage of the additional screen real estate. Panels often remain fixed in width, and content stretches awkwardly across the display. A more flexible layout system—perhaps with adjustable widgets or multi-column views—could significantly improve usability for users with larger screens.A few discussion starters: Would customizable layouts help you organize analytics or campaigns more efficiently? Could modular panel sizing improve team-specific workflows? Should Klaviyo explore adaptive UI settings based on screen resolution? Thanks again to t

241
Byrne C
Community Manager
B
Contributor I
BizContributor I
asked in Service
presentment title for abandoned checkout flow dynamic product title?

Can someone please help me to set the presentment title for abandoned checkout flow dynamic product title?

171
annasophiefc
Partner - Platinum
T
Contributor I
teachateauContributor I
asked in Service
Failed to sync data between Klaviyo and Shopify

Hello, We have another Shopify account which would like to link with Klaviyo, however it failed.And when we login and tried to sync data with Shopify, I get this error: “Something went wrong. Try resubmitting or refreshing the page.” I have tried again for several times today. I’ve refreshed the page, logged out and back into my Klaviyo account, and cannot figure out how to get past this. Any ideas? Thanks so much! Best,teachateau 

264
emma.owens
Community Manager
C
Contributor I
clgeoioContributor I
asked in Service
Receiving 500 error when creating flow with ab test

I’m receiving a 500 `A server error occurred` when trying to create a simple flow with an A/B test on an email.Here’s the response { "errors": [ { "id": "2e63cd65-34e9-4885-8301-7865b80b9990", "status": 500, "code": "error", "title": "A server error occurred.", "detail": "A server error occurred.", "source": { "pointer": "/data/" } } ]} I obtained my input by creating a flow using the UI editor (to ensure the metrics and templates exist).I used this as starting point to form the data as per the https://developers.klaviyo.com/en/reference/create_flow API spec.It should be noted that whilst some of the properties (e.g. cc_email) say they must be a string, the definition of the existing flow has this property as null.Here’s full API request to the create flows API. { "data": { "type": "flow", "attributes": { "name": "My test flow", "definition": { "triggers": [ { "type": "metric", "id"

956
C
Contributor I
W
Contributor I
WohpeContributor I
asked in Service
Pop up form Issue - customer can go to next step when submitting form stuck on loading

i phase this issue, when i try to submit the form (klick the subscribe button) there’s a loading and stuck there. can anyone help me with this?

273
emma.owens
Community Manager
C
Contributor I
chloeevansdesignsContributor I
asked in Service
How to setup workflow depending on a radio box option that someone chooses on a sign up form

I am trying to setup a free download where people sign up using a Klaviyo form to subscribe to a specific email list/segment. The thing that makes it more complicated is that it there is a radio box option to choose from one of two free downloads on the sign up form, and depending on which option they choose, they will be sent a specific email with the download link. I have set up the form and created the custom properties for the radio box options and I was planning on creating two segments which people will be assigned to depending on their choice, but the custom properties isn’t showing in the ‘Properties about someone’ list to do this. If anyone could offer advice on the best way of setting the subscriber segments up to then setup the flow or another easier way that I am able to set all of this up it would be greatly appreciated as I have been going around in circles with this for the past three weeks and not getting anywhere. Thanks in advance!

122
whereisjad
Expert Problem Solver II
R
Contributor I
RebelineContributor I
asked in Service
How to delete cover Overlay in Pop Up Sign up form when trancparency bar isnt there?!

there no transparency bar in klaviyo anymore.how can i delaete background colour ovarlay?I tried otu coulers, dont like them and just simply wnat it back to how it was before. How can I simply delete the background colour again?   

173
K
Problem Solver I
C
Contributor I
CelsiusContributor I
asked in Service
Accidentally deleted emails - URGENT

Hi - we have accidentally deleted a string of emails in a flow after clicking the wrong ‘delete path’ button.Surely there is a way to restore archived/deleted emails built in?It’s an easy mistake to make and I’m surprised if you have to ‘contact a support agent’ to recover something that’s so easily accidentally deleted. Regardless, please let me know if there is a way. Thanks in advance

412
emma.owens
Community Manager
F
Contributor I
fd2025Contributor I
asked in Service
Back in Stock Notification - Market Pricing

Hello crew, we just started using the Back In Stock Notification Feature from Klaviyo in Shopify.We saw that the price is shown in the email the customer gets. Is this price the actual price the customer saw when clicking on the Nofiy Me Button or is this price just the “standard” price from the shop. Our prices change from Market to Market and therefore it would be a negative experience if the customer would see a different price in the Back in Stock Email then on the actual product page when they want to buy the product.  

273
Victoria_ap_G
Expert Problem Solver II
R
Contributor I
royvanierselContributor I
asked in Service
Refund

I hope you're doing well.I’m reaching out to kindly request a refund for the recent charge on my Shopify store 0h17u4-t0.myshopify.com. I’ve decided to stop using the app/service and would appreciate it if you could review the charge and let me know if a refund is possible.I understand your terms, but I haven’t actively used the service and canceled it shortly after the billing period started.Please let me know if there’s anything you need from me to proceed with the refund.Thank you in advance for your support!Best regards,Roy van Iersel

231
Byrne C
Community Manager
D
Contributor IV
drmaryanndiorioContributor IV
asked in Service
Popup Minimized on Shopify Home Page

Hello,My signup popup is minimized when someone accesses my Shopify home page. Please advise.Thank you.MaryAnn Diorio

536
D
Contributor IV
C
Contributor I
Clement CContributor I
asked in Service
I'm still getting automatic response even tho I change the reception mail

Hello, I send newsletters to BtoB and when I do it I receive a lot of automatic mails (out of office, mail no longer use ...)  even tho I set up a no reply mail for when people answer. How can I make automatic mails going to my noreply  mail and not my direct mail ?Thank you in advance !Best 

241
annasophiefc
Partner - Platinum
T
Contributor I
TBM OnlineContributor I
asked in Service
Invite customers to join the Customer Hub

I would like to invite new and existing customers to sign in/create an account and encourage them to use the Klaviyo Customer Hub. Is there a link I can email to my customers to sign up?

373
Greg Saunders
Klaviyo Employee
N
Contributor I
NeonLikeTheLightsContributor I
asked in Service
Dark Mode Anyone?

I’d love to have a “Dark Mode” option when I log in to my account. Anyone else feel the same?

261
Greg Saunders
Klaviyo Employee
L
Contributor I
lily_201Contributor I
asked in Service
account suspended

I changed my plan, and Klaviyo charged $20 and sent an invoice, but they still suspended my account. They said it would automatically recover, but it didn’t. I’m really frustrated. What can I do?

204
L
Contributor I
D
Contributor I
devendraContributor I
asked in Service
Unable to add a terminating condition for a flow for discarded cart feature for multilple discards by same user

I am triggering an event "custom_checkout_started" in klaviyo when any user tries to purchase an item in my website. The event contains a property cart_id which is id of cart being processed. Also in the event i pass profile property "cart_ids" which is array of cart id which the user has discarded. If user completes the payment, the user profile will be updated in klaviyo where the cart id will be removed from cart_ids array. And in the flow i want to add a condition in filter to send the email only if payment is not completed(i.e if the cart_id in event is present in cart_ids property of profile). How do i check that condition? just came to know that we cannot the use the event property dynamically. ex. event.properties.cart_id or something like that. is in cart_idsalternately i tried another approach, i created a list and whenever user starts checkout i trigger profile create api and subscription api which adds the user to the created list. i passed property “payment_status” as pend

565
whereisjad
Expert Problem Solver II
Z
Contributor I
zoemanginContributor I
asked in Service
Custom Property value upload across multiple csv's

I am migrating our database and I’ve got multiple csv files prepared of different lists e.g. they have visited our bar, and they have purchased 2 different products from our online store. For this example they would feature on 3 lists, one for each product and one for the bar - if I have a custom property column in the two product csv’s which are both titled ‘Product Purchase’ but each has a different value under it in the different csv’s will both of the values be added to that customers one profile? Or will one overwrite the other because the title of the customer property is the same? I don’t want to add it as a ‘list’ because the data isn’t within one csv, and I don’t know how to compile the data into one csv in the particular format Klaviyo needs it {“x”, “y”] without it being manual and we’ve got thousands of orders we need to port over.  I hope that makes sense!

394
Z
Contributor I
L
Contributor I
LoomeContributor I
asked in Service
My flow's has been disapled and I can't turn them on again.

I recently downgraded to a free plan, as I don't send many emails and currently only have 22 subscribers. I had read that my flows would then be paused, but that I would just have to put them Live again myself. But I can't do that? The box is just greyed out and I can't do anything.Is it really right that you have to pay to keep your flows running?

224
L
Contributor I
E
Contributor I
erkambadankaContributor I
asked in Service
I accidentally converted my account to a test account

Hi,I accidentally switched my Klaviyo account to a test account. I want to revert it back to a regular (live) account, but I cannot contact support because I’m on the free plan.Can someone from Klaviyo please help me fix this? My account email: iletisim@urlaatelier.com Thanks.

412
Byrne C
Community Manager
C
Contributor I
CottageandBungalowContributor I
asked in Service
Order Confirmation Email - Big Commerce

Hello,We are setting up an order confirmation for our customers through Klaviyo for our Big Commerce store. We are unable to figure out how to include variants in the order confirmation. For example, we need to include size, color or any other applicable variants to the order confirmation. How do we do that?Thanks,Cottage & Bungalow Team

401
whereisjad
Expert Problem Solver II
E
Contributor I
essentiaContributor I
asked in Service
Webflow Form working on webflow.io but not on custom domain.

Hey Everyone, I have a weird bug. So my Klaviyo form is working like wonder on the webflow.io domain but for some reason it’s not working properly on my custom domain.I’m using Shopyflow as my API to connect Shopify to Webflow BUT I only setup klaviyo in my Webflow code snippet. So it shouldn’t interact. Weird. On my custom domain, it’s loading for age and nothing is happening :/Here are the screen : Any help would be greatly appreciated ! 

262
emma.owens
Community Manager
E
Contributor I
edm-PROContributor I
asked in Service
How to disable double optin on a list with an app from Zapier

Hi everyone, sorry i’m completely lost… How do I convert a profile from a Zapier app (systeme.io) directly into an email list to trigger an email flow without the lead needing to provide email confirmation?Even if I uncheck the double opt-in on the specific list, it remains permanently enabled. I've been using it for several days and I'm wasting my time. I need your help please. Thanks a lot for your time

637
TimMartinHarvey
Problem Solver IV
A
Contributor I
ArtvashContributor I
asked in Service
Urgent Request for Refund and Account Plan Cancellation – Extremely Frustrating Experience

Dear Klaviyo Support Team, I am writing to formally express my extreme dissatisfaction with my recent experience using Klaviyo and to request an immediate review and refund regarding my subscription. A few weeks ago, I decided to switch from another email marketing service and give Klaviyo a try. I was charged $665 shortly after starting my plan. However, within just one week of usage, I realized that the platform did not meet my needs and was not suitable for my business. When I attempted to cancel or downgrade my plan, I encountered serious issues:  There was no visible button or option to cancel or downgrade my subscription, despite following all instructions available on your website. I tried deleting my entire audience and creating new segments to meet lower-tier plan requirements, but the interface completely froze—even though I use a MacBook Pro M4 with 24GB of RAM. The page became unresponsive, and no contacts were deleted. I could not find any effective way to contact supp

271
emma.owens
Community Manager
Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.