Service

A pesar de tener todo bien configurado y haber repasado varias veces que todo sea correcto mis emails siguen llegando a spam (no envío spam y no llevo casi nada utilizando la cuenta) Todo ha sido al cambiar de proveedor del dominio. Gracias

Hello community,I have set up a two-email abandoned cart flow. I have checked and re-checked my integration with Shopify and I’m still having two issues:My first email won’t pull in any dynamic product info. While I’ve gone to the preview page, copied the URLs listed there, and plugged them in, it still isn’t populating. In fact, it isn’t even creating space in the email as if it was supposed to be there. The ‘return to cart’ CTA button is there, but no link. This is even more strange because the second email in the series is pulling and displaying this information just fine. I even copied the URLs from that one to the first and it didn’t work.  In the second email (and the first) the ‘return to cart’ CTA from the template goes to the product page and not the cart. I can’t find any URL that works to send a customer directly back to their cart. And it’s not a timing issue - I made sure there’s enough time to populate and not so long that the cart expired. Any help would be greatly appre

Very confused by Klaviyo billing. We have a database of 15k and send out text frequently.August we used 900,000 credits. I understand 1-credit for sms, 3-credits for MMS.I am paying $8,175 per month plus additional charges ranging from $180-$850 every time we text.No-one at Klaviyo is willing or able to clarify charges for me.Customer support is terrible. First you get a chat bot, then someone who cant answer your question, so the you send an e-mail only to be directed to online information that does not explain your billing.Spending well over 100k a year with Klaviyo and I can even get a direct answer to billing questions. 

Ask the Klaviyo Service product team anything this week →  Service AMA From October 13-20, the Klaviyo Service product experts, including the Head of Product Grant Deken, as well as product managers Paul and Tanner, will be answering your questions directly. Drop your questions in this thread any time during the AMA window, and they’ll respond by Monday, October 20.  

We recently switched to the Customer Hub and started looking into the Favorites functionality.Previously, we used the Swish Wishlist app with a sync to Klaviyo, so I still have wishlist items (product IDs) saved in custom data.I tried importing those IDs into the customer_hub_favorites field, but they don’t show up on the users’ Favorites list.I’m not even sure if this kind of migration is possible — has anyone tried something similar or knows if it can be done?

I’ve recently updated my website to the new Shopify Horizon theme, and after the switch the Featured Review Carousel section is not displaying correctly on mobile. See screenshot.It shows as a much wider image, which in turn widens the website making it difficult to scroll on the home page. 

I accidentally linked the wrong Instagram account under Klaviyo → Settings → Instagram. Right now it shows my personal page as connected. The only option I see is Reauthorize, but when I click it, I get this error:{"data": {}, "success": false, "errors": {"message": "This company already has an Instagram Provider."}} I already tried: Disconnecting Klaviyo from my Facebook Page settings. Removing Klaviyo from Meta Business Integrations. Even after doing that, Klaviyo still shows the account as “authorized/synced” and doesn’t give me a way to remove or swap the Instagram account.Could someone help me clear or reset the Instagram provider so I can connect the correct Instagram Business account instead?Thanks in advance for the support!

I created embed sign up forms for my website. When customers fill their e-mail adres and subscribe, they are not immediately added to the list that I selected in the sign up form. I do see that their profile is being added to “Audience → Profiles”. Double opt in is mandatory in the countries that my store sells in.After doing some research I found out that customers are only added to a list when they actually confirm their email subscription, but this is also not possible, because the customer does not receive a mail to verify. I don’t understand how I can fix this so the subscriber actually receives a email verify e-mail. All help is appreciated :)Thanks in advance.

I added a branded sending domain and successfully updated the DNS records. Klaviyo sent me a notification stating that the domain was verified and available for activation. However, when I clicked the "Activate your domain" link, the page simply refreshed and nothing happened. Even after waiting for several hours, the domain still didn't appear under "Settings" → "Domains." When I tried to add the same domain again, I received an error message:"This branded sending domain already exists and has a routing type of dynamic. Please change the routing type to dynamic or use a different sending domain." Should I continue waiting, or did something go wrong with the setup process?

When I verified my domain, I used "send" as the prefix, resulting in a domain name of send.xxxx.com. My root domain is xxx.com, and my email address is shop@.xxx.com. I'm not sure why the TXT verification keeps failing. I've also verified the domain xxxx.com and email address shop@.xxx.com with another email plugin. Is there a conflict?I checked that the domain name reseller has updated the records according to Klaviyo's requirements. 

Hi Klaviyo Team,I need urgent help with my account. For the last two months, it’s been disabled and I haven’t been able to send any emails. Even with this issue, I’ve still been charged $550 a month, which is very frustrating. On top of that, I was told I’d have to upgrade just to get email support, which doesn’t make sense after already paying that amount.I can’t find any way to cancel my plan in the account settings, so I need you to step in. Please cancel my account right away and refund me for the last two months. This situation is unacceptable and needs to be resolved quickly.Looking forward to your confirmation. 

HelloI’m new with Klaviyo and learning. Hope someone could spare some of your time to walk me thru the setting of the flow and following up flow.Thanks so much!!

I’ve been using Klaviyo, but for the last two months I haven’t been able to send emails at all — the core reason I signed up for the service. Despite this, I was still charged, and when I tried to cancel my plan, the platform would not give me an option to do so.This has been extremely frustrating and feels unfair. A service should not continue billing when customers are unable to use the product, and it should always provide a clear way to cancel. Right now, I am stuck paying for something I cannot use. 

Dear Klaviyo Support Team, I am writing to formally express my extreme dissatisfaction with my recent experience using Klaviyo and to request an immediate review and refund regarding my subscription. A few weeks ago, I decided to switch from another email marketing service and give Klaviyo a try. I was charged $665 shortly after starting my plan. However, within just one week of usage, I realized that the platform did not meet my needs and was not suitable for my business. When I attempted to cancel or downgrade my plan, I encountered serious issues:  There was no visible button or option to cancel or downgrade my subscription, despite following all instructions available on your website. I tried deleting my entire audience and creating new segments to meet lower-tier plan requirements, but the interface completely froze—even though I use a MacBook Pro M4 with 24GB of RAM. The page became unresponsive, and no contacts were deleted. I could not find any effective way to contact supp

Hi everyone,I’ve noticed that some of the Dutch translations in Customer HUB sometimes come across a bit odd or unnatural.Since we want our brand voice to feel warm and natural, I was wondering:Is there a way to manually change or override these default translations?Thanks in advance!– Stijn

I’d like to request a feature for Klaviyo to become an approved supported review partner for Google’s Store Ratings program:https://support.google.com/merchants/answer/190657This request isn’t about review display or collection — it’s specifically about enabling reviews collected through Klaviyo to qualify for Google Store Ratings.Currently, reviews need to be submitted through a Google-approved feed partner (like Yotpo, Judge.me, etc.) in order to show up on store ratings. Since Klaviyo isn’t on that list, there’s no direct way to use the reviews we collect here for that purpose.  We would have to separatey collect reviews through the Gogle Customer Reviews Program.It would be great to have a solution within Klaviyo, rather than asking customers to submit reviews across multiple platforms, such as through Klaviyo, and separately via the Customer Reviews program.Just wanted to see if this type of integration is on the roadmap.Thank you!

I’d love to see a Smartrr integration within Klaviyo’s Customer Hub. Right now, this is the main reason we haven’t fully adopted the Customer Hub experience.When we first implemented Smartrr, we received a large number of customer service tickets in just the first few days — most of them related to customers being confused about how to access their subscription account portal. Having a native integration between Smartrr and Klaviyo’s Customer Hub would make it much easier for customers to manage their subscriptions in one place, reduce confusion, and cut down on unnecessary support requests. Is this something Klaviyo is planning to support in the future?Thanks for considering it!

Hello people,I am reaching out with an important question regarding Klaviyo’s migration away from the classic API authorization and to the new OAuth 2 system.For many of my clients, in their flows I use the “Webhook” action in order to send custom events to profiles that enter flows that enrich data and segmentation across the account. All of my flows for instance contain webhooks that send out an “Update Profile” custom event that updates a custom property profile to TRUE and after a certain number of days to FALSE in another flow so we do not send, for instance, abandoned cart emails to a profile that is already in a welcome flow. We also send custom webhooks to sunset certain profiles, or do general profile maintenance.We send these webhooks to klaviyo API endpoints. And now my question is: How will we be able to send webhooks to Klaviyo endpoints after the full migration to OAuth 2? Is Klaviyo actively thinking of a solution in order to use their API endpoints in flows? Will we be

Hello! We applied to the Agency Partner Program several months back and I received a confirmation email (on Dec 31, 2024) stating, “Hi there! Thanks for applying for the Klaviyo Partner Program. We’ll review your information and reach out shortly with next steps. We're getting everything ready to set you up for success.”. We have been very patient but we wondering about the status of the application.

Hello everyone,Has anyone encountered a situation where the dynamically viewed product image in the browse abandonment flow disappears in the test/actual email but appears correctly in the preview?Thank you!

i phase this issue, when i try to submit the form (klick the subscribe button) there’s a loading and stuck there. can anyone help me with this?

how to exclude collections/products while making a dynamic coupon code in klaviyo? I have 50 collections, which I want CUSTOM Collection should be exclude & 49 collection should be apply for discount code I dont know why klaviyo still not have a exclude option in the dynamic coupon code tab.

How do I change font color on my Klaviyo reviews to black instead of blue? My website: www.onecap.se   

Hello and thanks in advance for your help. We are working on out Shopify store which has not deployed, we do have an optin form on the password protected storefront. So we are not selling in Shopify yet but we are getting this message - You’ve reached 100% of your Email profiles usage limit on the current plan for your company and I am not sure why or where to check to  see where this usage may be getting used?Some other parts of the email that I am getting says:You are receiving this transactional email because you are listed as the owner of the Klaviyo account.If you exceed 100% of your limit, you will be automatically billed for overages and your account will revert to your selected plan the next billing cycle.I have no idea what is triggering this. Has this happened to anyone else? We are on the free trial until we launch our site. We only have had a small amount of new opt-ins from the home page. We do have our ebay store connected but not a 2 way integration yet and we are integr

How do I disable Customer Hub? It is a bit intrusive on my Shopify store and is injecting some metrics and fields in my orders that I don’t like.