Service

I’m receiving a 500 `A server error occurred` when trying to create a simple flow with an A/B test on an email.Here’s the response { "errors": [ { "id": "2e63cd65-34e9-4885-8301-7865b80b9990", "status": 500, "code": "error", "title": "A server error occurred.", "detail": "A server error occurred.", "source": { "pointer": "/data/" } } ]} I obtained my input by creating a flow using the UI editor (to ensure the metrics and templates exist).I used this as starting point to form the data as per the https://developers.klaviyo.com/en/reference/create_flow API spec.It should be noted that whilst some of the properties (e.g. cc_email) say they must be a string, the definition of the existing flow has this property as null.Here’s full API request to the create flows API. { "data": { "type": "flow", "attributes": { "name": "My test flow", "definition": { "triggers": [ { "type": "metric", "id"

Hi there,When setting “Shopper login” in Klaviyo Hub to Shopify, customers are taken to the Shopify account login screen.However, after logging in, they’re redirected to the Shopify account overview page instead of returning to the customer hub — which can be confusing for users.Is this expected behavior, or could it be a bug? Thanks!

Is there a way to create a flow filter that uses "includes any of" a property instead of "equals" property. This makes it cumbersome to add each item one by one and already exists in segment builder.

Hi everyone,I’m looking to set up a flow in Klaviyo that triggers a discount after a customer’s 3rd, 5th, and 10th purchase. The goal is for these purchase milestones to automatically trigger the messages.Currently, my API only provides the purchase data, so I’m not sure how to track the number of purchases and trigger the flow accordingly.Has anyone had experience creating this type of purchase-based discount flow in Klaviyo? How would you recommend setting up the counting and trigger logic?Thanks in advance for any tips!

Hi there,I’m using a Klaviyo form to create a contact form for our B2B customers (together with a flow that notifies our sales team of new leads). I’m having trouble with the “Open message” field, which is currently a single-line text input. This makes it difficult for customers to see what they’re writing. I’ve confirmed with Klaviyo that there’s no way to make just this one field larger without resizing all the other fields (like name, company, and email).We also tried adjusting it via CSS (see below) — it looks bigger visually, but it’s still a one-liner input field.Has anyone faced this issue before and found a solution?Thanks in advance!  

I have set up a 7 email flow for my sign up page.  I have tried to test each email with 4 email accounts (two of which is in my subscribers list), to see if the email flow works.  My klaviyo account states the email has been sent, but its never received.I have check all spam and junk folders.  Smart Sending is switched off.  I have check my shopify and klaviyo domain email addresses match.  My shopify email flow test messages work fine (when they are switched on), I have switched them off thinking I would prefer to use the klaviyo email flow…  My free support seems to be unobtainable, despite only setting up my account last week…Trying to get hold of a support agent within Klaviyo is almost impossible.Any suggestions?

Sometimes I see a simple typo mistake such as: @gmial.com or @hotmail.con, yahoo.co.uj, etc.Because of GDPR, we can’t correct the email address. The last thing I want is an ICO complaint by trying to be helpful.A built-in basic validation for common email domain mistakes that flags it up with the user before submitting would help keep lists clean and help our customers.

Hello people,I am reaching out with an important question regarding Klaviyo’s migration away from the classic API authorization and to the new OAuth 2 system.For many of my clients, in their flows I use the “Webhook” action in order to send custom events to profiles that enter flows that enrich data and segmentation across the account. All of my flows for instance contain webhooks that send out an “Update Profile” custom event that updates a custom property profile to TRUE and after a certain number of days to FALSE in another flow so we do not send, for instance, abandoned cart emails to a profile that is already in a welcome flow. We also send custom webhooks to sunset certain profiles, or do general profile maintenance.We send these webhooks to klaviyo API endpoints. And now my question is: How will we be able to send webhooks to Klaviyo endpoints after the full migration to OAuth 2? Is Klaviyo actively thinking of a solution in order to use their API endpoints in flows? Will we be

I’ve recently updated my website to the new Shopify Horizon theme, and after the switch the Featured Review Carousel section is not displaying correctly on mobile. See screenshot.It shows as a much wider image, which in turn widens the website making it difficult to scroll on the home page. 

How do you recommend handling retail and wholesale customers under one Klayvio account?

Im creating a new flow where I have to set an activator filter by products, the thing is that my new products doesnt show in the list, only the old ones. I already checked the integration and I already re- sync with shopify and nothing.Could anyone help me? Thanks a lot

Hi everyone,I'm reaching out to see if anyone else has experienced confusion—or unexpected charges—after signing up for Klaviyo's Customer Hub mid-billing cycle.Here’s what happened to me: I subscribed to Customer Hub on Sept 25.  I was (and still am) in a 30-day trial. However, I was charged that same day. Then on Oct 15, I was charged again for Customer Hub—because it is my normal billing cycle.  To repeat- I am still in my 30-day trial until Oct 25! When I contacted support, I was told that Klaviyo doesn’t prorate add-ons, and everything renews on the original billing cycle—and basically to have a good day.🔍 So I’m wondering: Has anyone else experienced this? Do you find the Customer Hub feature worth the cost? Any insights would be appreciated, as I’m trying to decide what I should do next.

A pesar de tener todo bien configurado y haber repasado varias veces que todo sea correcto mis emails siguen llegando a spam (no envío spam y no llevo casi nada utilizando la cuenta) Todo ha sido al cambiar de proveedor del dominio. Gracias

Hello community,I have set up a two-email abandoned cart flow. I have checked and re-checked my integration with Shopify and I’m still having two issues:My first email won’t pull in any dynamic product info. While I’ve gone to the preview page, copied the URLs listed there, and plugged them in, it still isn’t populating. In fact, it isn’t even creating space in the email as if it was supposed to be there. The ‘return to cart’ CTA button is there, but no link. This is even more strange because the second email in the series is pulling and displaying this information just fine. I even copied the URLs from that one to the first and it didn’t work.  In the second email (and the first) the ‘return to cart’ CTA from the template goes to the product page and not the cart. I can’t find any URL that works to send a customer directly back to their cart. And it’s not a timing issue - I made sure there’s enough time to populate and not so long that the cart expired. Any help would be greatly appre

Very confused by Klaviyo billing. We have a database of 15k and send out text frequently.August we used 900,000 credits. I understand 1-credit for sms, 3-credits for MMS.I am paying $8,175 per month plus additional charges ranging from $180-$850 every time we text.No-one at Klaviyo is willing or able to clarify charges for me.Customer support is terrible. First you get a chat bot, then someone who cant answer your question, so the you send an e-mail only to be directed to online information that does not explain your billing.Spending well over 100k a year with Klaviyo and I can even get a direct answer to billing questions. 

We recently switched to the Customer Hub and started looking into the Favorites functionality.Previously, we used the Swish Wishlist app with a sync to Klaviyo, so I still have wishlist items (product IDs) saved in custom data.I tried importing those IDs into the customer_hub_favorites field, but they don’t show up on the users’ Favorites list.I’m not even sure if this kind of migration is possible — has anyone tried something similar or knows if it can be done?

I accidentally linked the wrong Instagram account under Klaviyo → Settings → Instagram. Right now it shows my personal page as connected. The only option I see is Reauthorize, but when I click it, I get this error:{"data": {}, "success": false, "errors": {"message": "This company already has an Instagram Provider."}} I already tried: Disconnecting Klaviyo from my Facebook Page settings. Removing Klaviyo from Meta Business Integrations. Even after doing that, Klaviyo still shows the account as “authorized/synced” and doesn’t give me a way to remove or swap the Instagram account.Could someone help me clear or reset the Instagram provider so I can connect the correct Instagram Business account instead?Thanks in advance for the support!

I created embed sign up forms for my website. When customers fill their e-mail adres and subscribe, they are not immediately added to the list that I selected in the sign up form. I do see that their profile is being added to “Audience → Profiles”. Double opt in is mandatory in the countries that my store sells in.After doing some research I found out that customers are only added to a list when they actually confirm their email subscription, but this is also not possible, because the customer does not receive a mail to verify. I don’t understand how I can fix this so the subscriber actually receives a email verify e-mail. All help is appreciated :)Thanks in advance.

I added a branded sending domain and successfully updated the DNS records. Klaviyo sent me a notification stating that the domain was verified and available for activation. However, when I clicked the "Activate your domain" link, the page simply refreshed and nothing happened. Even after waiting for several hours, the domain still didn't appear under "Settings" → "Domains." When I tried to add the same domain again, I received an error message:"This branded sending domain already exists and has a routing type of dynamic. Please change the routing type to dynamic or use a different sending domain." Should I continue waiting, or did something go wrong with the setup process?

When I verified my domain, I used "send" as the prefix, resulting in a domain name of send.xxxx.com. My root domain is xxx.com, and my email address is shop@.xxx.com. I'm not sure why the TXT verification keeps failing. I've also verified the domain xxxx.com and email address shop@.xxx.com with another email plugin. Is there a conflict?I checked that the domain name reseller has updated the records according to Klaviyo's requirements. 

Hi Klaviyo Team,I need urgent help with my account. For the last two months, it’s been disabled and I haven’t been able to send any emails. Even with this issue, I’ve still been charged $550 a month, which is very frustrating. On top of that, I was told I’d have to upgrade just to get email support, which doesn’t make sense after already paying that amount.I can’t find any way to cancel my plan in the account settings, so I need you to step in. Please cancel my account right away and refund me for the last two months. This situation is unacceptable and needs to be resolved quickly.Looking forward to your confirmation. 

HelloI’m new with Klaviyo and learning. Hope someone could spare some of your time to walk me thru the setting of the flow and following up flow.Thanks so much!!

I’ve been using Klaviyo, but for the last two months I haven’t been able to send emails at all — the core reason I signed up for the service. Despite this, I was still charged, and when I tried to cancel my plan, the platform would not give me an option to do so.This has been extremely frustrating and feels unfair. A service should not continue billing when customers are unable to use the product, and it should always provide a clear way to cancel. Right now, I am stuck paying for something I cannot use. 

Dear Klaviyo Support Team, I am writing to formally express my extreme dissatisfaction with my recent experience using Klaviyo and to request an immediate review and refund regarding my subscription. A few weeks ago, I decided to switch from another email marketing service and give Klaviyo a try. I was charged $665 shortly after starting my plan. However, within just one week of usage, I realized that the platform did not meet my needs and was not suitable for my business. When I attempted to cancel or downgrade my plan, I encountered serious issues:  There was no visible button or option to cancel or downgrade my subscription, despite following all instructions available on your website. I tried deleting my entire audience and creating new segments to meet lower-tier plan requirements, but the interface completely froze—even though I use a MacBook Pro M4 with 24GB of RAM. The page became unresponsive, and no contacts were deleted. I could not find any effective way to contact supp

Hi everyone,I’ve noticed that some of the Dutch translations in Customer HUB sometimes come across a bit odd or unnatural.Since we want our brand voice to feel warm and natural, I was wondering:Is there a way to manually change or override these default translations?Thanks in advance!– Stijn