Service

I added a branded sending domain and successfully updated the DNS records. Klaviyo sent me a notification stating that the domain was verified and available for activation. However, when I clicked the "Activate your domain" link, the page simply refreshed and nothing happened. Even after waiting for several hours, the domain still didn't appear under "Settings" → "Domains." When I tried to add the same domain again, I received an error message:"This branded sending domain already exists and has a routing type of dynamic. Please change the routing type to dynamic or use a different sending domain." Should I continue waiting, or did something go wrong with the setup process?

Hi there! I was trying to set up SMS webhook integration in Klaviyo Flows. While I got the flows working, the Test Send Request sends out a blank error - the weird part is that the Test goes out successfully even with the error. See screenshot:This seems to come up inconsistently - after a few Send Test Requests, it sends out Successfully sent webhook response and then in the next Test Send Request this comes up again. Note that the test send request fires the SMS successfully even with the blank red error banner.Could anyone tell me what could this possibly mean? Thank you so much in advance!

Hi I am unable to subscribe certain plan. Please refer attached pop-up message on screenshot for details. Besides as per me payment intent is subscription of plan which is offered.  Looking forward for requisite so that I can subscribe the plan.  Thank you Veloxdrops Global  

I have an embedded contact form on my WordPress site.When users submit the contact form, I need to disable two-factor opt-in in order to receive the alert that a submission has been made. I’m now receiving these alerts, whereas before I wasn’t - likely because users weren’t clicking the second opt-in email confirmation.Secondly, how can I make it so that when an existing user or profile submits another contact form, I still receive the internal alert notification in my inbox?Finally, I’d like the internal alert email I receive to include all the information from the contact form - specifically the person’s first name, last name, and the message they submitted.If I have other forms with custom fields (like my Bulk Order Request Form), how can I include those custom fields in the email as well?I’m not sure if this last part is possible, but can the email I receive also be set up to auto-reply to the user who submitted the form?How can I set this up?Thanks.

HelloI have run into a problem, our Shopify store is multilingual and we can only create one sign up form for “Back in stock”.We recently changed theme to copy of shopifys standard horizon theme.This meant we also wanted to update our “Notify me when back in stock”.Before it was set up via manually adding some code into Shopify though the code editor, which meant we could have translations for the notify me button and text and we could have them assigned to diffrent Klaviyo flows based on language.However the sign up form only allow for one sign up form and we can only make it one language.Anybody have faced this problem before and have a solution?

Shopify had confirmed on our end our site is secure, no issues.kla6.io shortened links working for us but all of the links now seem to be shortened to kly3.io Klaviyo not responding to email ticket - weekend. Any advice?

I have made all settings but still klaviyo form is not embedding on page nor showing anywhere  on site  I have selected all regions from customer privacy embedded code into page

I recently added reviews to our website, we are using the Shopify Flex Theme and when I added the carousel snippet and viewed it on mobile the images were stretched and it ruined how all product images are displayed on the homepage making it unusable. It looks ok on desktop.We have had to manually add reviews onto the homepage as a temporary fix, but it’s time consuming and not sustainable.Has anyone else had this issue? 

Is there a way to create a flow filter that uses "includes any of" a property instead of "equals" property. This makes it cumbersome to add each item one by one and already exists in segment builder.

I’m receiving a 500 `A server error occurred` when trying to create a simple flow with an A/B test on an email.Here’s the response { "errors": [ { "id": "2e63cd65-34e9-4885-8301-7865b80b9990", "status": 500, "code": "error", "title": "A server error occurred.", "detail": "A server error occurred.", "source": { "pointer": "/data/" } } ]} I obtained my input by creating a flow using the UI editor (to ensure the metrics and templates exist).I used this as starting point to form the data as per the https://developers.klaviyo.com/en/reference/create_flow API spec.It should be noted that whilst some of the properties (e.g. cc_email) say they must be a string, the definition of the existing flow has this property as null.Here’s full API request to the create flows API. { "data": { "type": "flow", "attributes": { "name": "My test flow", "definition": { "triggers": [ { "type": "metric", "id"

Hi there,When setting “Shopper login” in Klaviyo Hub to Shopify, customers are taken to the Shopify account login screen.However, after logging in, they’re redirected to the Shopify account overview page instead of returning to the customer hub — which can be confusing for users.Is this expected behavior, or could it be a bug? Thanks!

Hi everyone,I’m looking to set up a flow in Klaviyo that triggers a discount after a customer’s 3rd, 5th, and 10th purchase. The goal is for these purchase milestones to automatically trigger the messages.Currently, my API only provides the purchase data, so I’m not sure how to track the number of purchases and trigger the flow accordingly.Has anyone had experience creating this type of purchase-based discount flow in Klaviyo? How would you recommend setting up the counting and trigger logic?Thanks in advance for any tips!

Hi there,I’m using a Klaviyo form to create a contact form for our B2B customers (together with a flow that notifies our sales team of new leads). I’m having trouble with the “Open message” field, which is currently a single-line text input. This makes it difficult for customers to see what they’re writing. I’ve confirmed with Klaviyo that there’s no way to make just this one field larger without resizing all the other fields (like name, company, and email).We also tried adjusting it via CSS (see below) — it looks bigger visually, but it’s still a one-liner input field.Has anyone faced this issue before and found a solution?Thanks in advance!  

I have set up a 7 email flow for my sign up page.  I have tried to test each email with 4 email accounts (two of which is in my subscribers list), to see if the email flow works.  My klaviyo account states the email has been sent, but its never received.I have check all spam and junk folders.  Smart Sending is switched off.  I have check my shopify and klaviyo domain email addresses match.  My shopify email flow test messages work fine (when they are switched on), I have switched them off thinking I would prefer to use the klaviyo email flow…  My free support seems to be unobtainable, despite only setting up my account last week…Trying to get hold of a support agent within Klaviyo is almost impossible.Any suggestions?

Sometimes I see a simple typo mistake such as: @gmial.com or @hotmail.con, yahoo.co.uj, etc.Because of GDPR, we can’t correct the email address. The last thing I want is an ICO complaint by trying to be helpful.A built-in basic validation for common email domain mistakes that flags it up with the user before submitting would help keep lists clean and help our customers.

Hello people,I am reaching out with an important question regarding Klaviyo’s migration away from the classic API authorization and to the new OAuth 2 system.For many of my clients, in their flows I use the “Webhook” action in order to send custom events to profiles that enter flows that enrich data and segmentation across the account. All of my flows for instance contain webhooks that send out an “Update Profile” custom event that updates a custom property profile to TRUE and after a certain number of days to FALSE in another flow so we do not send, for instance, abandoned cart emails to a profile that is already in a welcome flow. We also send custom webhooks to sunset certain profiles, or do general profile maintenance.We send these webhooks to klaviyo API endpoints. And now my question is: How will we be able to send webhooks to Klaviyo endpoints after the full migration to OAuth 2? Is Klaviyo actively thinking of a solution in order to use their API endpoints in flows? Will we be

I’ve recently updated my website to the new Shopify Horizon theme, and after the switch the Featured Review Carousel section is not displaying correctly on mobile. See screenshot.It shows as a much wider image, which in turn widens the website making it difficult to scroll on the home page. 

How do you recommend handling retail and wholesale customers under one Klayvio account?

Im creating a new flow where I have to set an activator filter by products, the thing is that my new products doesnt show in the list, only the old ones. I already checked the integration and I already re- sync with shopify and nothing.Could anyone help me? Thanks a lot

Hi everyone,I'm reaching out to see if anyone else has experienced confusion—or unexpected charges—after signing up for Klaviyo's Customer Hub mid-billing cycle.Here’s what happened to me: I subscribed to Customer Hub on Sept 25.  I was (and still am) in a 30-day trial. However, I was charged that same day. Then on Oct 15, I was charged again for Customer Hub—because it is my normal billing cycle.  To repeat- I am still in my 30-day trial until Oct 25! When I contacted support, I was told that Klaviyo doesn’t prorate add-ons, and everything renews on the original billing cycle—and basically to have a good day.🔍 So I’m wondering: Has anyone else experienced this? Do you find the Customer Hub feature worth the cost? Any insights would be appreciated, as I’m trying to decide what I should do next.

A pesar de tener todo bien configurado y haber repasado varias veces que todo sea correcto mis emails siguen llegando a spam (no envío spam y no llevo casi nada utilizando la cuenta) Todo ha sido al cambiar de proveedor del dominio. Gracias

Hello community,I have set up a two-email abandoned cart flow. I have checked and re-checked my integration with Shopify and I’m still having two issues:My first email won’t pull in any dynamic product info. While I’ve gone to the preview page, copied the URLs listed there, and plugged them in, it still isn’t populating. In fact, it isn’t even creating space in the email as if it was supposed to be there. The ‘return to cart’ CTA button is there, but no link. This is even more strange because the second email in the series is pulling and displaying this information just fine. I even copied the URLs from that one to the first and it didn’t work.  In the second email (and the first) the ‘return to cart’ CTA from the template goes to the product page and not the cart. I can’t find any URL that works to send a customer directly back to their cart. And it’s not a timing issue - I made sure there’s enough time to populate and not so long that the cart expired. Any help would be greatly appre

Very confused by Klaviyo billing. We have a database of 15k and send out text frequently.August we used 900,000 credits. I understand 1-credit for sms, 3-credits for MMS.I am paying $8,175 per month plus additional charges ranging from $180-$850 every time we text.No-one at Klaviyo is willing or able to clarify charges for me.Customer support is terrible. First you get a chat bot, then someone who cant answer your question, so the you send an e-mail only to be directed to online information that does not explain your billing.Spending well over 100k a year with Klaviyo and I can even get a direct answer to billing questions. 

We recently switched to the Customer Hub and started looking into the Favorites functionality.Previously, we used the Swish Wishlist app with a sync to Klaviyo, so I still have wishlist items (product IDs) saved in custom data.I tried importing those IDs into the customer_hub_favorites field, but they don’t show up on the users’ Favorites list.I’m not even sure if this kind of migration is possible — has anyone tried something similar or knows if it can be done?