Service

¡Hola! si sabes de algún  experto/o en la plataforma  Klaviyo  que pueda asesorar/enseñar  en CHILE me compartes el dato plis! (para marca de ropa femenina)Contactarse al: +569 65642944

I’ve tried:Restarting my laptop Clearing cache Checking for updates on Google Chrome Incognito mode Logging in/out of our Klaviyo accountAll did not work. I previously had a content creator permission and has been updated to marketing agent. My client has copied flows into our Klaviyo account for my reference but this is what I see.

I’ve recently updated my website to the new Shopify Horizon theme, and after the switch the Featured Review Carousel section is not displaying correctly on mobile. See screenshot.It shows as a much wider image, which in turn widens the website making it difficult to scroll on the home page. 

 recently our klaviyo oauth token requests have been failingKlaviyo req IDs (all returned 500):639b8736-bf1b-4e1b-868f-24b6aaad3de4 (2026-05-27 18:27:54 UTC)8cc4f113-3071-4a67-9d0e-f4ec48720353 (2026-05-27 18:49:02 UTC)807f10f3-3e81-490f-8dd1-fe0bd421492e (2026-05-27 18:51:45 UTC, manual curl)Same /oauth/token endpoint returns clean invalid_grant for an obviously-bad code, but 500 server_error for valid codes from this appthis previously worked with no known changes on our end.P.S. it would be nice if you opened email support for developer teams :)

We are currently using Klaviyo's Custom Catalog Feed feature to sync our product catalog via an XML feed, configured through Content > Products > Manage Custom Catalog Sources in the Klaviyo UI.Our feed is hosted at an external URL and Klaviyo resyncs it automatically every 6 hours.The Problem:Currently, there is no public API endpoint available to programmatically check the sync status of a custom catalog feed source. The only way to verify whether a sync has succeeded or failed is by manually logging into the Klaviyo UI and checking the Status column under Manage Custom Catalog Sources.This is not scalable for our team as it requires:- Daily manual logins to verify sync status- No ability to automate monitoring or alerting- No way to integrate sync status checks into our own systems/pipelinesWhat We Are Looking For:A public REST API endpoint that allows us to:1. Retrieve the sync status of a custom catalog feed source (e.g., success, failed, processing)2. Get error details if a

Having difficulty on my end creating and sending Campaigns. Every action is timing out. Anyone else experiencing this?

Hi, I'm trying to upgrade my Klaviyo plan from the free tier to the $30/month plan (1,000 active profiles and 10,000 email sends) but I keep running into an error during the checkout/payment process. I've tried multiple times and the error persists. I also tried reaching out via the in-app support but the live chat and virtual assistant are both currently down. My account email is contact@naushadali.in. Could someone from the Klaviyo team please assist me in completing this upgrade? Thank you.

As a business we are now required to discontinue use of your services due to the inability to support 2048-bit RSA–encrypted DKIM keys, which are mandatory under our internal corporate security policy for configuring a branded sending domain. I wanted to understand if there are any plans on your roadmap to support 2048‑bit DKIM encryption keys. 

I was wondering if anyone else has experienced this. I use Shopify for my website and for the last few weeks I’ve had an increasing amount of credit‑card testing bots hitting my checkout.Shopify support say they’ve done everything they can on their side to block the bot traffic (and the attempts no longer appear in my Abandoned Checkouts), but the issue I’m having is that the bots are still triggering Klaviyo to create new profiles. These aren’t sign‑ups — just “active profiles” created when the checkout page loads. The bots don’t visit any other page on my site.This is pushing my active profile count up, and I’m having to manually suppress these profiles daily using an implicit‑profile segment.Is there any way to prevent these profiles being created in the first place, or to filter this kind of checkout‑only bot traffic before it counts as an active profile?Thanks for any help or insight. 

Hi,Can anyone at Klaviyo arrange for me to get a product demo. I’ve filled in the form and so far not had a reply.ThanksAndy

I review conversations in Customer Agent, and I would like to request a feature to manually update a Conversation status in Klaviyo. I’d like to be able to manually mark a Conversation as Resolved or Closed when a human agent resolves that Conversation outside Klaviyo (we use Gorgias). Right now, those Routed to team status look as if they are unresolved. Additionally, I’d like to request a feature where we can create new Tags in addition to what is currently available from Klaviyo. 

Hi, I recently installed Klaviyo Reviews on my Shopify store (nativva.com) and the review widgets are not loading correctly in any browser (Chrome or Safari).The error appearing in the browser console is:"Fetch API cannot load https://fast.a.klaviyo.com/reviews/api/client_onsite_widgets?company_id=WJgbKv due to access control checks. Origin https://www.nativva.com is not allowed by Access-Control-Allow-Origin. Status code: 503"Behavior: All Klaviyo Reviews widgets work randomly and inconsistently — sometimes they display and sometimes they don't, without any changes to our configuration. This affects:Star Rating on product pages Full review block on product pages Featured Reviews Carousel on the homepageThe issue occurs on both Chrome and Safari, in both normal and incognito mode.

Hi recently we found that Klaviyo have a variable --swiper-pagination-bottom which is overwritting our default slider settings/styles. Can you please use your own namespace instead of using Swiper slider variable directly? Thank you. 

I have contacted support with a question on 13th April, still have had no response! I contacted again last week still nothing! Its awful! Anyone else find this? It says you will get a reply within 2 days 😂

We recently switched to the Customer Hub and started looking into the Favorites functionality.Previously, we used the Swish Wishlist app with a sync to Klaviyo, so I still have wishlist items (product IDs) saved in custom data.I tried importing those IDs into the customer_hub_favorites field, but they don’t show up on the users’ Favorites list.I’m not even sure if this kind of migration is possible — has anyone tried something similar or knows if it can be done?

I have recently implemented klaviyo in my shopify theme and have noticed that it has had a very negative impact on my stores performance. I would like to know why the Klaviyo app would do this and if it will be addressed? There is little to no support available so I have to make a post here…Please see below, my store with and without the Klaviyo JS embed enabled. Note that I have two Klaviyo widgets enabled...With Klaviyo embed enabledWithout Klaviyo embed enabled 

I use hybrid templates as a part of my workflow of uploading emails to klaviyo.I would love to be able to add a universal section to these emails, however this isn’t currently allowed. Universal blocks can be added, however, universal sections do not appear. Also, styles can not be changed in the Klaviyo drag-and-drop builder for Hybrid templates.Can these two features be added to Hybrid templates? 1. Add Universal Sections to Hybrid templates.2. Allow template styling with Hybrid templates.

Hello! I’m looking for help on how to keep customers from filling out my popup multiple times. Right now we have a dynamic code showing in the popup (which we’d like to keep if possible) so customers can get unlimited discount codes if they clear their cookies or visit the site from a different device.I have the form set to not show to current Klaviyo profiles, and to not show after form is submitted. I’m curious if there’s a way to show an error message if the customer already has a profile. I’ve seen this on other Shopify stores and it’s exactly what I’m looking for. Appreciate any information!

Hi! I’m having an issue setting up a domain in Klaviyo.My domain (maplelixir.com) verifies instantly But when I click “Activate Domain”, it opens a broken page (“Sorry, that page isn’t actually here”) Then redirects me back to the Add Domain flowI’ve already checked DNS (verification works) and tried different browsers.Has anyone run into this?Is there a way to force activation, or does this need to be done manually by support?Thanks in advance!

Has anyone been experiencing permanent gray frames around your email building blocks in your saved templates? This is a new anomaly. At first, I thought this was simply a "draft mode" function, but they show up in test emails and campaign emails.Does not look professional at all! I sent a message to the helpdesk for guidance, but have not received an answer. Very frustrating because I have had to hold off on campaigns due to this issue.Do you have any work-arounds or solutions?

Hi Klaviyo team and community,Currently, when replying to email tickets in Klaviyo Helpdesk, all outbound emails are sent from the Klaviyo workspace address (e.g., support-mybrand@success-mail.com).This is problematic for several reasons:Trust & Professionalism: Customers receive support emails from an unfamiliar domain (success-mail.com) instead of our brand domain. This looks unprofessional and can appear like phishing or spam.Brand Consistency: Our marketing emails come from our own domain, but support replies come from a completely different domain. This creates confusion for customers.Deliverability Risk: Generic domains like success-mail.com may have a higher chance of landing in spam folders compared to established branded domains.Customer Confusion: When customers reply, they might reply to the wrong address or be confused about who they're communicating with.Feature Request:Please allow us to configure a custom sender email address/domain for Helpdesk ticket replies, simil

We are trying to sign up for Klaviyo email subscription. The dropdown won’t let us choose how many subscribers we have - the selection won’t go past 6k. How can we fix this so we can sign up? We've tried contacting support, but there is no response.

I upgraded by shopify theme this week and the only bug seems to be a red box showing up (partially) that you can’t fully read but it’s related to the footer position wise, that is firing on all pages and saying ‘you have already submitted this form using this email’. I’ve tried on private browsers, other peoples phones you name it, but I can’t suss it out. This wording doesn’t appear anywhere in my shopify code so I can only assume it’s being triggered by Klaviyo. can anyone help me work out how to block it please?   

Hi Everyone! I’m currently having issues with my partnership application. I did not even receive a confirmation email that my application was received. It’s been about a week (which Klayvio mentioned it could take for approval) and I haven’t received any communication. Should I re-submit the application? I attempted to contact partners@klayvio.com but it seems that inbox is no longer monitored. Sent in another support email as well. Has anyone else had issues with registration? I have two clients waiting to onboarding, hence the impatience! Thank you.

Hi everyone,I’m Experiencing an issue with the klaviyo landing page editor. Whenever i try to type inside a text block, the text immediately clears itself.The issue only happens when i’m creating/editing a landing page. it only happens on this specific account. I’ve tried refreshing, Loging out and recreating text block, but the issue presists.Does anyone have any idea on what the issue might be?Any help would be appreciated.