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Hi Klaviyo team and community,Currently, when replying to email tickets in Klaviyo Helpdesk, all outbound emails are sent from the Klaviyo workspace address (e.g., support-mybrand@success-mail.com).This is problematic for several reasons:Trust & Professionalism: Customers receive support emails from an unfamiliar domain (success-mail.com) instead of our brand domain. This looks unprofessional and can appear like phishing or spam.Brand Consistency: Our marketing emails come from our own domain, but support replies come from a completely different domain. This creates confusion for customers.Deliverability Risk: Generic domains like success-mail.com may have a higher chance of landing in spam folders compared to established branded domains.Customer Confusion: When customers reply, they might reply to the wrong address or be confused abou

We often create grids of products in our emails, but we like to select which specific image is displayed for each product — sometimes a cropped shot, sometimes a flat lay — rather than always using the hero/first image from Shopify. While all of the product’s images are in Shopify, there’s currently no way to choose which one appears in the product block. At the moment, we have to build tables and manually upload the exact image we want to use, which requires linking each one individually.Does anyone have a workaround for how to use the product blocks, but select the image? Or know if this is something Klaviyo is working on? Thank you!

Hello! We applied to the Agency Partner Program several months back and I received a confirmation email (on Dec 31, 2024) stating, “Hi there! Thanks for applying for the Klaviyo Partner Program. We’ll review your information and reach out shortly with next steps. We're getting everything ready to set you up for success.”. We have been very patient but we wondering about the status of the application.

I use hybrid templates as a part of my workflow of uploading emails to klaviyo.I would love to be able to add a universal section to these emails, however this isn’t currently allowed. Universal blocks can be added, however, universal sections do not appear. Also, styles can not be changed in the Klaviyo drag-and-drop builder for Hybrid templates.Can these two features be added to Hybrid templates? 1. Add Universal Sections to Hybrid templates.2. Allow template styling with Hybrid templates.

I created embed sign up forms for my website. When customers fill their e-mail adres and subscribe, they are not immediately added to the list that I selected in the sign up form. I do see that their profile is being added to “Audience → Profiles”. Double opt in is mandatory in the countries that my store sells in.After doing some research I found out that customers are only added to a list when they actually confirm their email subscription, but this is also not possible, because the customer does not receive a mail to verify.

I am currently not on a paid klaviyo plan (I had an active account but I put my store on temporary hiatus which is why I’m currently on a $0 plan). However I will soon be on the paid plan in the future. My question is, I have created a new pop up form and linked it to my website. If customers enter their email into that form, will their email still be stored in the list for when I later join the paid plan?I have tested it out by putting my email in the pop up form, it says 2 emails submitted, but in the profiles section my emails dont show at all. So just wondering if I really do need to buy a plan to keep these email, as I want to build it before I actually switch on my store again. I currently dont want to pay the monthly plans as I am not sending out any campaigns within the next 3 months, so it would be a waste of money for me

Hello! I am having an issue with some images in my newsletter and was hoping someone could help.I have two separate images that, when put together create one overall image. And I have two different sets of these. To create my layout, I added a two-column block from the layout section into the email for each of these two image sets, then added images, uploading and inserting my images into the two columns. In desktop view, everything looks great. In mobile view, I was expecting these to stack on top of one another in order. However, the images reorder themselves and they don’t make sense when viewed this way. In Desktop they look like this:1 | 23 | 45In mobile, they reorder like this:13524But I want them like this:12345Is there any way to achieve this?Thanks for any help you can give!

When the Klaviyo onsite embed app is enabled in my theme, the profile icon (customer account icon) stops working. I recently enabled the Customer Agent and that;s when I started to run into issues.Disabling the Klaviyo embed immediately resolves the issue.Using Shopify theme Dawn.Any advice, suggestions will be greatly appreciated. Thank you in advance. 

Hi, When copying the flow which contains trigger filter :Has not been in flow at any time  API response with filter applied  The flow is being copied without a problem, but then when I try to adjust the trigger filters in copied flow I get error such as:Error displayed when trying to apply filters Filters itselfThe workaround: delete the “Has not been in flow at any time” filter and re-add it manually by hand before publishing flow. Altho

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I am building a Sign-up Form and I'm trying to add a Radio Button question to collect customer preferences.The Goal: I want the answer to be saved as a new Custom Property on the profile.The Problem: In the form editor, under "Profile Property", I am struggling to create a new property. When I type a new name, it doesn't seem to register or create the property key. I am also confused about the "Value" field vs the "Label". Currently, when I test the form, the data is not appearing under the "Custom Properties" section of the profile.Question: How do I correctly set up a Radio Button block so that it automatically creates a new Custom Property with the specific Value I entered?Screenshots attached of my current settings.Thanks.

Previously, I have been able to copy language from Klaviyo to add to our Privacy Policies. Unfortunately, I have not identified where to access this language for email & SMS. Who’s got the skinny?

I have an embedded contact form on my WordPress site.When users submit the contact form, I need to disable two-factor opt-in in order to receive the alert that a submission has been made. I’m now receiving these alerts, whereas before I wasn’t - likely because users weren’t clicking the second opt-in email confirmation.Secondly, how can I make it so that when an existing user or profile submits another contact form, I still receive the internal alert notification in my inbox?Finally, I’d like the internal alert email I receive to include all the information from the contact form - specifically the person’s first name, last name, and the message they submitted.If I have other forms with custom fields (like my Bulk Order Request Form), how can I include those custom fields in the email as well?I’m not sure if this last part is possible, but can the email I receive also be set up to auto-reply to the user who submitted the form?How can I set thi

Hi there,I have a Thank you flow not sending to my customers. I have tried creating new flows, duplicating, adding past profiles and also got a colleague of mine who specialises in Klaviyo to take a look and confirm it is set up correctly. I want this flow to go to every person who places an order. I have a screen shot of my trigger attached - any help would be amazing please!!!! 

I have an existing form and want to send to a new email and SMS list but I can’t find where to do that. The ai bot’s answer was wrong. Did Klaviyo remove the ability to do that? I don’t want to start over, but if I have to, is there a way to turn my form into a template so I don’t have to start completely from scratch? On another note, I think this form here is broken. There are no subjects where it says “choose your subject.” Those are sub forum names it looks like. I had to choose something, but it’s wrong.On still another note, someone needs to train the bot better. It was great a year ago. Really sad to see it go so far downhill. I see this in other apps as well. 

I am looking for a reliable method to import EML to Gmail. For that, I first go with the manual method, the use of Outlook and Thunderbird, but these email clients are slow and not useful for bulk emails. Then, I tried a professional method called Advik EML Converter. By using this, I successfully imported my EML files into Gmail with attachments.I wanted to ask readers here -Which methods are they going to choose to import EML files to Gmail, and what do they think about this? From my perspective, I found this utility is useful, and I recommend it to every user who might face this situation.Advik EML Converter 

Hi,I have set up my pop up window wrong and the 2nd step of signing up wasn’t visible (the text and the background colour was the same. So many new subscribers couldn’t finish the process. I have their email addresses in profiles, but how do I make them merge into my email list? Many thanks, Silva

Hi there! I was trying to set up SMS webhook integration in Klaviyo Flows. While I got the flows working, the Test Send Request sends out a blank error - the weird part is that the Test goes out successfully even with the error. See screenshot:This seems to come up inconsistently - after a few Send Test Requests, it sends out Successfully sent webhook response and then in the next Test Send Request this comes up again. Note that the test send request fires the SMS successfully even with the blank red error banner.Could anyone tell me what could this possibly mean? Thank you so much in advance!

I added a branded sending domain and successfully updated the DNS records. Klaviyo sent me a notification stating that the domain was verified and available for activation. However, when I clicked the "Activate your domain" link, the page simply refreshed and nothing happened. Even after waiting for several hours, the domain still didn't appear under "Settings" → "Domains." When I tried to add the same domain again, I received an error message:"This branded sending domain already exists and has a routing type of dynamic. Please change the routing type to dynamic or use a different sending domain." Should I continue waiting, or did something go wrong with the setup proc

 I checked the sending IP for my account and it looks like the shared Klaviyo/SendGrid IP I’m on has a pretty high abuse history. Since this could potentially hurt deliver-ability, I’m wondering:👉 Is it possible for Klaviyo Support to move my account to a different SMTP or IP pool?(or at least review whether the current shared IP is affecting inbox placement)Just want to make sure deliverability isn’t being dragged down by an IP with past issues.Any insight would be appreciated! 

Hi I am unable to subscribe certain plan. Please refer attached pop-up message on screenshot for details. Besides as per me payment intent is subscription of plan which is offered.  Looking forward for requisite so that I can subscribe the plan.  Thank you Veloxdrops Global  

HelloI have run into a problem, our Shopify store is multilingual and we can only create one sign up form for “Back in stock”.We recently changed theme to copy of shopifys standard horizon theme.This meant we also wanted to update our “Notify me when back in stock”.Before it was set up via manually adding some code into Shopify though the code editor, which meant we could have translations for the notify me button and text and we could have them assigned to diffrent Klaviyo flows based on language.However the sign up form only allow for one sign up form and we can only make it one language.Anybody have faced this problem before and have a solution?

Shopify had confirmed on our end our site is secure, no issues.kla6.io shortened links working for us but all of the links now seem to be shortened to kly3.io Klaviyo not responding to email ticket - weekend. Any advice?

I have made all settings but still klaviyo form is not embedding on page nor showing anywhere  on site  I have selected all regions from customer privacy embedded code into page