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  • 28 Topics
  • 59 Replies
28 Topics
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Contributor I
PikkoContributor I
asked in Service
Being overcharged for SMS Credit

  Hi Klaviyo team,I’m on the free plan and recently noticed my SMS usage has gone over because foreign SMS credits (Belgium, Germany, Netherlands, etc.) were charged — but I’ve checked and all my recipients are +61 Australian numbers.Specifically, this happened in my flow called Shipment Delivered – Standard between May 1 and May 10, 2025. All recipient numbers are +61 (confirmed in the recipient activity report). No foreign numbers are on my list. Yet the system shows foreign SMS credits being consumed, pushing me past my monthly allowance. Could someone please help investigate why domestic numbers are being billed as foreign and advise if this can be fixed or credited back?    

142
emma.owens
Community Manager
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Contributor I
Jennie-GContributor I
asked in Service
Associating pop-up sign-ins according to language

Hi,I’m an English author based in France with books translated in French. I have a pop-up form in English and an associated newsletter list. I cloned the pop-up form, translated it into French and selected targets based on French-speaking countries to view the form based on where they’re located.Here’s my first question. Can I easily associate this pop-up form that I’ve already spent a lot of time creating with a separate French newsletter list? It seems like I have to create the pop-up form while the French NL list is open, which means I’d need to start the form from scratch. Can I simplify this? The second question is how would flows work for French customers. How do you associate a flow based on location when it comes to a purchase? My head is going to explode. Why don’t I just give up now? 😫

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J
Contributor I
A
Contributor I
almelnickContributor I
asked in Service
HELP DNS AND SENDING DOMAIN. LOW OPEN RATE IN GMAIL

Hi everyone, I’m facing a serious deliverability issue with Klaviyo — my emails are going to spam in Gmail, and the open rate for Gmail addresses has dropped dramatically in the last few days. Here’s my setup:  My domain is hosted on GoDaddy My website and store are on Shopify I’m using Klaviyo for email marketing I recently set up a dedicated sending subdomain: email.mydomaing.cl, and delegated it via NS records to Klaviyo (ns1.klaviyo.com, etc.) I confirmed that the domain is “verified” in Klaviyo settings  However, Gmail is still flagging my emails. When I check the original message in Gmail, SPF and DKIM pass, but DMARC sometimes fails, and reputation seems to be suffering.  Has anyone else faced this?  Do I need to set a DMARC record for the subdomain email.skinology.cl, or does Klaviyo manage it via the NS delegation? Could having legacy DKIM records (Shopify, Mailchimp) on the root domain be hurting me?

212
emma.owens
Community Manager
D
Contributor I
Dima KorsContributor I
asked in Service
Problem with klaviyo review import from judge.me

I try to import my review from judge.me to Klaviyo reviews but I end up with the following error message:  

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emma.owens
Community Manager
B
Contributor I
BrookedjContributor I
asked in Service
Branded sending domain issue

we don’t have multiple accounts with Klaviyo .. however receiving this message.“There is a maximum of one sending subdomain per domain level. For more help, please contact Klaviyo support.” when we click Activate.Why would we be receiving this message when we don’t have multiple, and records have been verified..?  

463
emma.owens
Community Manager
J
Contributor I
Jennie-GContributor I
asked in Service
How do I remove the SMS Opt-In block?

Hi, How do I remove the SMS Opt-In and Profile Info blocks from my Form? I included them and decided that I want to keep things simple and stick to email only. Thanks!

255
J
Contributor I
D
Contributor I
Dasha BelinskayaContributor I
asked in Service
Need help about klaviyo partner login

I'm trying to sign in to my partner account, but I'm unable to log in due to a password error. I attempted to use the "Forgot Password" option, but I haven’t received any password reset email from Klaviyo.Could you please assist me in resolving this issue? 

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emma.owens
Community Manager
J
Contributor I
Joseph88Contributor I
asked in Service
How to completely REMOVE REVIEW ORDER FEATURE AND NEW Advanced Klaviyo Data Platform ?

I just want to tell you all something that is happening on this company. A year ago, klaviyo spammed all of us ( clients ) with the new REVIEW system powered by them. Nice widgets, bla bla bla. So you guys ( klaviyo employees or engineers or whoever ) use a nice h1 title like “ see how it works “ or “give a try” bla bla bla. Okey, so a normal human being will think : “wow a new feature, i want to see what is this”. and BOOM, you got cought. Let me explain. If you make that click, the review tab on the right side will be there forever and if your company is making more than 50orders per month ( with klaviyo atribution of course ) the will start charge you some $. But hey! it’s okey. Again a normal human being will think something like : “well i fk up, let’s disable this feature”. No no no no, you can’t. You just CAN’T. There is no way to disable this feature by yourself. It’s that weird? Let’s reach support i said. I spoke with them so many times and nobody provide a single logic help.

221
Byrne C
Community Manager
S
Contributor I
sadoniganContributor I
asked in Service
How to Stop Receiving Automatic Replies from Platforms Like Stripe, ShipBob, Amazon After Sending Campaigns

Hi Klaviyo Community,When we send out email campaigns, we consistently receive automatic reply emails from addresses tied to platforms like Stripe (no-reply@stripe.com), ShipBob (hello@shipbob.com), Amazon (various do-not-reply addresses), Walmart, and eBay.To manage this, I’ve already taken the following steps: Suppressed individual profiles as they come in. Created a segment to detect specific texts in email addresses (like "amazon.com" and "stripe.com") and automatically suppress them. Despite this, we are still receiving these automatic replies after each campaign.Can anyone explain why this is happening?Is there a better way to prevent these types of email addresses from being added to our Klaviyo account or stop them from replying automatically?Thank you so much for any insights!

291
ArpitBanjara
Principal User I
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Contributor I
theianjohnsonContributor I
asked in Service
Preview email not being received

I’m not receiving the preview email. It appears to send, but I never receive anything in my gmail account -Yes I’m on the free plan No it’s not in spam or promotions I’ve only sent maybe four preview emails this month I successfully sent out an email campaign to ~100 people a few days ago that delivered successfully so I’m pretty sure the account is setup correctlyFYI forcing me to post here and not offering actual support email or chat is super frustrating, if I can’t get help with your product I can’t imagine why I’d pay to upgrade

253
T
Contributor I
S
Contributor I
shexitechContributor I
asked in Service
Klaviyo is Down?

klaviyo seems to be down? is that true?

343
Byrne C
Community Manager
D
Contributor I
DanRetentionContributor I
asked in Service
Klaviyo Partner Program

Hello everyone, some time ago I applied to become a klaviyo partner, but there was no response, is this normal? I also tried to write to partners@klaviyo.com, but there was no reply there either. Can anyone help me out. Thanks 

291
Byrne C
Community Manager
D
Contributor I
Dari MoochContributor I
asked in Service
Refund Request

Hi,We were not able to send out any campaigns, and emails were not being delivered — an issue for which we raised multiple support tickets. Despite these efforts, the problem remained unresolved.We also tried to cancel the subscription but were unable to do so through the system. Since we haven’t been able to use the service for the past 90 days, we kindly request a refund. Please review our account activity and assist us accordingly.Thank you.

403
chloe.strange
Community Manager
A
Contributor I
an nguyenContributor I
asked in Service
Payment disabled

My account is 10 days overdue.Today, I checked and would like to make the payment, but the invoice payment option is no longer available due to expiration. I also can't reach support via chat.Should I wait for the automatic payment to go through, or is there someone who can help me with this?

251
emma.owens
Community Manager
W
Contributor I
wovemadeContributor I
asked in Service
See emails Klaviyo sends on my behalf on my email history in Google workspace. Is it possible?

We use Google’s Workspace at our company and we are using Klaviyo for transactional and marketing emails.Is it possible to see the emails that Klaviyo sends on our behalf (through out the flows we’ve set up) in any Gmail’s client sent tray?There are other apps and services that already do this, so I was expecting to see this in Klaviyo. It would solve one problem we have with our CRM (It doesn’t have a convenient integration with Klaviyo and 3rd party extension are very expensive).Thank you!

121
Byrne C
Community Manager
B
Contributor I
Beatnik CollectiveContributor I
asked in Service
Branded domain - no reply autoresponder

Hi all. I have searched for a solution for this but so far I have found nothing which seems to answer.I have a branded domain set and and verified in Klaviyo. DNS NS records are now managed by Klaviyo for a sub domain. When I test a flow with this domain IE. noreply.send.domain.com and I try to reply it obviously has nowhere to go so instantly fails.As the NS records are now handled Klaviyo I am not able to set up this email on my server. Does anybody have any information about how to manage an autoresponder within Klaviyo so that when a customer replied they received an email to say that “this is mailbox is not monitored. “for enquires” please go to info@domain.com. Or is best practice to add a different reply-to address of a montitored email. Apologies for any naivety. I am new to Klaviyo. Many thanks ;-) for any insights.

202
B
Contributor I
J
Contributor I
JoSContributor I
asked in Service
Full page form not loading publicy

I have created multiple sign up form, published them and connected them to my list. However, when i try to open the form link in an incognito browser, it redirects me to klaviyo login screen instead of showing the live signup form. The form type says ‘full page’ and its published - but i can’t access or use it. How can i get a working public link?

211
emma.owens
Community Manager
B
Contributor I
BillFContributor I
asked in Service
Welcome email to previously auto-subscribed accounts

We have a flow that is triggered when someone fills out a sign-up form and is added to a list. The flow sends the welcome email with a coupon that a customer can use once (per our BigCommerce coupon configuration).However, people are also added to the list automatically if they register an account via our BigCommerce website form (whether they place an order or not).Ideally, someone would fill out the Klaviyo sign-up form first, receive the coupon and then register an account when they’re ready to place an order. In reality, many customers register an account first and, as they go through the checkout process, see the sign-up teaser for 10% off and then fill out the sign-up form.Consequently, their sign-up form submission does not add them to the trigger list, as they are already on it. So, they are not sent a welcome email with the coupon.We don’t want to add any additional plug-in to Klaviyo. If someone was added automatically to the trigger list before, the form submission logic sho

162
emma.owens
Community Manager
M
Contributor I
Maeve KrisContributor I
asked in Service
Pre-order Flows: How, when, what and why?

Hi there, Klaviyo Community <3 My question of the day is: Do Pre-order flows make sense or should one choose to send the sequence of e-mails manually via Pre-order list? The thing is, We have a lots of product and almost always 3+ variants of each one. I would love to create a post-purchase flow, that gradually tells customers, where their order is. But the delivery status changes for each product and I have a feeling that I would have to create a flow for every one of them. Could you help me choose whichever fits best for our shop? How would you approach this quest for pre-order notifications?Thanks so much in advance!

392
emma.owens
Community Manager
H
Contributor I
harlequinContributor I
asked in Service
How to add pop up up to wordpress?

Hi I’m not seeing any code provided after I make my pop up form to be able to embed on Wordpress. Any ideas? Thanks!

385
emma.owens
Community Manager
C
Contributor I
CyilmazContributor I
asked in Service
Request Assistance with Removing Malfunctioning WhatsApp Link Possibly Linked to Klaviyo

Hello,We've noticed that all WhatsApp links on our website are returning a 429 HTTP status code and suspect this might be related to our Klaviyo integration. We need guidance on how to identify and possibly remove this Klaviyo-related configuration. Any insights on troubleshooting or removing these links would be greatly appreciated.Thank you for your support.

151
emma.owens
Community Manager
T
Contributor I
The Smart WandererContributor I
asked in Service
Back in Stock for Shopify Multiple Variants Out of Stock Error

I have added the back in stock code snippet to my themes.liquid page above the body as described in the instructions. The notify me button appears on out of stock items but when I test this feature and click the button the notify me is only showing for the size small and I want the notification for the 2XL. How do I fix this? The back in stock flow has been setup and is live using the the back in stock standard template with the klaviyo triggered automatically populates. My API has been replaced in the example and the list ID as well for allow the customer to opt-in to my newsletter (this is also working). Using the dawn theme. Website: https://thesmartwanderer.comProduct example: Oatmeal Patch Pocket Ribbed Knit Short Sleeve SweaterSummary: I have one product with more than one size out of stock. The Klaviyo back in stock feature pop has an error only allowing notification for the first out of stock item.<script src="https://a.klaviyo.com/media/js/onsite/onsite.js"></script&g

652
emma.owens
Community Manager
C
Contributor I
crljenakContributor I
asked in Service
Email all purchasers with an installation video. From Klaviyo, ideally. NOT marketing

Hi all - I've noticed from photos sent by my customers that many of them are installing my product wrong. My photographer just delivered an installation video that I think would be very helpful. How do I send this (at once) (in Klaviyo) to all customers who have purchased the product?All options to import my contacts (from my Shopify store) seem to filter for only customers who have opted into marketing. To be clear, this is not marketing, it is purely a PSA for installing the product correctly.(If the answer is “Klaviyo is a marketing platform, you really can’t use it for a non-marketing purpose” … that’s fine, I’ll find another solution. I am just 99% sure it can be done because I get similar "how to" emails for items that I have purchased, where I did not opt into marketing, that have hallmarks of coming from Klaviyo!)M

372
emma.owens
Community Manager
G
Contributor I
glorianaContributor I
asked in Service
help

 Hello everyone,I am trying to set up my Abandoned Cart Flow in Klaviyo, but I am encountering multiple technical issues that prevent me from sending test emails or running my campaign properly. No option to send test emails – The option disappears every time I try to perform a test, preventing me from ensuring the campaign works properly.2. Syntax errors that are unclear – I receive error messages about invalid syntax, but there is no clear explanation on how to resolve them.3. Integration with my store is connected – However, emails are still not being sent properly, and I have no way of understanding what the issue is.4. No support or assistance options – Live chat is blocked, there is no email support without payment, and there is no organized response anywhere. I am very disappointed by the lack of proper support for basic setup issues, especially since I want to test Klaviyo before committing to a paid plan. If I don’t get a solution quickly, I am seriously considering switching

312
emma.owens
Community Manager
S
Contributor I
shawn.kimContributor I
asked in Service
How to filter object and array properties in the flow

hello. We are working on integrating klaviyo with an e-commerce system developed by our team.We are sending API requests to klaviyo when an order is placed on our server.I have a question.[Q: How to filter object and array properties in the flow] POST /api/events{ "data": { "type": "event", "attributes": { "properties": { "OrderId": "3", "Categories": [ "study", "gift" ], "ItemNames": [ "abc" ], "DiscountCode": null, "DiscountValue": null, "Brands": [ "abc market" ], "Items": [ { "ProductID": "1123123", "SKU": null, "ProductName": "abc", "Quantity": 1, "ItemPrice": 999, "RowTotal": 999, "ProductURL": "url", "ImageURL": "url", "Categories": [ "study", "gift" ], "Brand": "fgs" } ], "ShippingAddre

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S
Contributor I
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