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  • 384 Topics
  • 1,010 Replies
inboxingmaestro
Rank
inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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384 Topics
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Contributor I
TL176Contributor I
asked in Analytics
Klaviyo won't let me use abandoned cart flow template

Hi,I am using Klaviyo with Shopify integration. I double checked and everything is well integrated. I have welcome flows (using a klaviyo form) working correctly for a few months now.The plan is to create an abandoned cart for people adding a product to cart without starting the checkout. Then I plan on duplicating this flow once it is up and running for an abandoned checkout flow (changing the trigger of course and optimizing the filters). I created an abandoned cart with “Added to cart” trigger and it worked and received an email, however the dynamic table containing the cart and the “view cart” button are empty and the button has no link at all :The table : and the link of the button : {{ event.extra.checkout_url}}When checking the preview, the event does not contain any checkout_url Which made me doubt my flow is even correct. To test it, I wanted to use the klaviyo template but got this error : However, the metric “Added to cart” has some activity on Klaviyo which means it is corr

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P
Contributor III
O
Contributor I
oli.dabContributor I
asked in Analytics
Matching Attribution Window between platforms

 Hey community!I have a question regarding attribution window and hopefully someone here might be able to help out in case you experienced similar issue.As a part of ESP migration, we have set our attribution window to be last clicked 2 hours to match our old set up in Ometria (2 hours last clicked). I do have a feeling that these aren't very comparable and are not directly equivalent, if  I drop the attribution window to 2 hours last clicked in Klaviyo, the revenue looks to be soo low, so I was wondering if anyone here experienced similar and could advise what's the best approach to matching them like for like? I feel like the default 5 days clicked (not taking opens into the consideration) is way to generous. I am aware we are quite strict with the 2 hours last clicked, but would like to match for comparable results between platforms.

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Byrne C
Community Manager
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Klaviyo Employee
sakariyeKlaviyo Employee
posted in Analytics
Top-Level vs Nested Data: What You Can (and Can’t) Use in Klaviyo Segments and Flows

Why Can’t I Use Certain Event Data in Segments or Flow Splits?Hey Klaviyo Community,We’ve seen a lot of questions come up around using event data in segments or conditional splits — especially when it comes to fields like product names or categories from an order. If you’ve ever run into a situation where you think data should be available for filtering, but it’s not, this post is for you. The Core Concept: Top-Level vs Nested DataIn Klaviyo, only top-level event data can be used in segments and conditional splits.But what does that actually mean? Top-Level Data = Filter-FriendlyTop-level data is any field that sits directly on the event — no digging through arrays or nested objects needed.Example — Placed Order Event:{  "event": "Placed Order",  "email": "customer@example.com",  "total_price": 49.99,  "shipping_country": "USA"} These fields (total_price, shipping_country, etc.) can be used in filters and splits, like:total_price > 50   shipping_country = USA   Nested Data = Not Dir

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S
Klaviyo Employee
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Contributor II
bea_r_lContributor II
asked in Analytics
Visual Clicks not showing in Link Activity

Until very recently, in Link Activity I could see a visual click map of where customers were clicking and to what % within my campaign:Campaign > Link Activity > [choose between List or Visual]In the last week this has disappeared. Does anyone know how to get this back as it is hugely useful! I have already tried logging in to Klaviyo on different browsers to see if this is a cache issue and am getting the same issue across Chrome, Firefox and Safari.TIA

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Contributor II
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Contributor I
Eric PContributor I
posted in Analytics
Decrease in Campaign Click Rate

Over the past month, we have notice a consistent decrease in our campaign click rates that we send to our 60-day engaged audience. Our content has not drastically changed, so I am unsure what might be causing this. Could it be related to recent changes from email providers to their security verifications/bot clicks?  Has anyone else been experiencing this over the past month? If so, do you know what might be the cause? Thanks!

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C
Contributor I
S
Contributor I
stevenwithnorbyContributor I
asked in Analytics
Variability in Consent Timestamps

https://help.klaviyo.com/hc/en-us/articles/360037101072Are the consent timestamps for email, sms, push on Klaviyo Profiles fairly stable?Do these change every time a consent form is submitted or do they retain the first time that the person consented?

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rqcha
Problem Solver III
P
Contributor IV
PrunellaContributor IV
asked in Analytics
Data mismatch between API and Klaviyo dashboard regarding Open Rate

Hi. I am currently working on a Google Sheet report using Klaviyo reporting API. I was able to get campaign performances like open rate, click rate, etc. I am working on a monthly basis so I am currently getting March data. I wanted to use the data I gathered to compute the average open rate for campaigns for instance but when I compare it to the overall open rate, in the Campaign Performance card from Klaviyo dashboard, the two numbers are completely different. What should I do? Am I wrong for computing the overall open rate this way?

382
P
Contributor IV
F
Contributor I
FriedmanLuniqueContributor I
asked in Analytics
Emails not sending - External Error - Email Domain

Hello, I've been trying to solve this problem for several days now and I can't seem to find a solution. Context: I've created a flow, obtaining emails is done via a pop-up, the emails obtained are added to a specific list, as soon as a new email is added to this list an email is sent without delay. The problem: no email is sent, in the deliverability section there's an “external error” bounce error. According to what I've read here and on other forums etc, the problem may be that I don't have a brand domain connected. I have tried to connect a sub-domain of my main domain with the indicated parameters (DNS registration) but each time 1 record is not detected even though it is present.Diagram: root domain -> domain-example.com -> brand domain -> send.domain-example.com and I add the indicated parameters to send.domain-example.com. I would like your help to understand if the problem comes from here and if so how to connect this subdomain and have my emails sent. Thank you in adv

171
Byrne C
Community Manager
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Contributor II
brendanuyeContributor II
asked in Analytics
Historical Attribution and API Order Events

Will the historical attribution updates that took place this month be reflected in the order-level event data coming from the Klaviyo events API? They don’t appear to be yet. If I query the order events for a given period a year ago, the returned orders still have the same number of included attributions that they did before we changed the attribution settings. This is causing over-attribution for historical data that does not match the in platform historical reporting. Seeing this across all accounts, let me know if there’s a workaround, thanks!

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Byrne C
Community Manager
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Active Contributor II
FemyActive Contributor II
asked in Analytics
Onsite tracking for Shopify - viewed product, viewed collection, etc.

Hi, We have some events being measured by Shopify (Shopify icon in the metrics overview), but the following are tracked by Klaviyo via a snippet installed (gear icon in the metrics overview):Active on Site Added to Cart Viewed Product  Viewed CollectionI only recently found out there is now a possibility to set up all of these via the ‘Track Behavioral events’ setting in the Shopify Integrations tab, to ensure they will be tracked by Shopify. Would you recommend to move to Shopify tracking, and why yes/no? additional info: https://help.klaviyo.com/hc/en-us/articles/4425956184731 thanks!     

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emma.owens
Community Manager
M
Contributor I
Maeve KrisContributor I
asked in Analytics
Fulfilled Order Value VS Revenue – The meaning behind Shopify metrics in Klaviyo segmentation

Hi there! I am currently creating RFM segmentation for our database in Klaviyo and came across these two metrics: Fulfilled Order Value and Revenue. Does anyone know, how to properly segment this case? Imagine a segment: Someone has fulfilled order at least once in the last 60 days and you need to know, how much this person actually paid. Should I use the FOV or Revenue metrics, which are integrated from Shopify? What is the difference between these two? Please, if you have any tricks on this, let me know, your knowledge will be deeply appreciated <3 Thanks so much in advance! 

282
emma.owens
Community Manager
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Contributor I
LeitheContributor I
asked in Analytics
My revenue from Placed Orders shows significantly less than Fulfilled Orders.

What could be the issue here? I am using Shopify, and everything seems to be integrated correctly but fulfilled orders show up to 3x the revenue compared to placed orders and shows also different stats on flows and campaigns. We fulfill all orders within 1-2 days after purchase, so this shouldn't vary significantly. In the worst case, Fulfilled Orders should actually be slightly less.

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retention
Partner - Platinum
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Contributor I
R_JavarusContributor I
asked in Analytics
Can Klaviyo send an email to me when an A/B test is done?

Hi,I have several A/B tests running in several different Klaviyo accounts. Is there a way to set up that Klaviyo would send me an email when an A/B test is completed, so I wouldn’t need to manually check all the flows and campaigns?

251
retention
Partner - Platinum
Z
Contributor I
ZeMarkContributor I
asked in Analytics
Mobile Pop-Up Views Significantly Lower Than Mobile Sessions

Hi everyone,I'm experiencing an issue where the number of mobile sessions on my website is much higher than the number of users who actually see the Klaviyo pop-up.For example, in a given period:Mobile sessions: 400 Pop-up views (as reported by Klaviyo): 100On desktop, the pop-up views closely match the number of sessions, so this issue seems to be specific to mobile devices.

353
annasophiefc
Partner - Platinum
S
Contributor I
sandjestContributor I
asked in Analytics
Tracking Klaviyo for from Facebook Ad source

I have an ecommerce website, and I’m setting up a sign-up form on Klaviyo, asking the audience to enter their email address to receive a discount coupon. I also plan to run a Facebook ad campaign with the objective of driving traffic to my product page that includes the form.I want to track how many people successfully submit the form from the Facebook ad source. How can I do that? Please help. Thank you very much!

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S
Contributor I
clairebeaumont
Active Contributor I
clairebeaumontActive Contributor I
asked in Analytics
Why is my click rate higher than my open rate?

Hi Guys, I have seen in recent flows and campaigns that the click rate higher than my open rate?#The click rate is 81% and the open rate is 30%. This is happening across all campaign not just sale. Thanks Claire

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Byrne C
Community Manager
U
Contributor I
uniqueusername123Contributor I
asked in Analytics
Monitoring/ Alerts for Transactional emails

We send out transactional emails with Klaviyo. We are looking for a way to monitor or get alerts, if profiles are being skipped. It should not be that hard, however we do not find a way with internal alerts (as it just sends out if certain stage in flow is reached by profiles, not if email skipps), or metrics or dashboards. Is there any workaround? How do you track if every customer receives transactional emails?

191
Byrne C
Community Manager
H
Contributor II
HannahBudContributor II
asked in Analytics
Insights on about WHERE customers are clicking on an email?

How can we get a top-line a report showing WHERE customers are clicking on email campaigns?Goal is to understand the most valuable links across our templated blocks (eg menu banner, footer, 3 x stack CTA etc) alongside understanding if varied content options are gaining clicks (eg is a CTA linking to a blog more likely to get clicks than a CTA to product?) Eg are they clicking on the menu banner 'SHOP NOW' link or another link, or the first header block, or even a specific link in the footer? I am used to creating this through UTM tagging the blocks individually and tracking through GA, but surely there is a system within the Klaviyo tagging that tracks this? 

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C
Contributor I
Nermine
Partner
NerminePartner
asked in Analytics
High Bounce Rates Due to Blacklisted Shared IPs

Hey everyone,Lately, I’ve noticed a spike in bounce rates for several of my clients using Klaviyo’s shared IP addresses. After investigating, I checked one of the IPs on MXToolBox and found that it’s blacklisted.Is anyone else experiencing the same issue? Also, is Klaviyo aware of this and actively working on a resolution? Any insights or recommended steps would be greatly appreciated!Thanks!

371
Byrne C
Community Manager
N
Contributor I
neil_vContributor I
asked in Analytics
Why do we have clicks with no opens?

 

502
Byrne C
Community Manager
D
Contributor I
Dekl1544Contributor I
asked in Analytics
A/B Testing - Placed Order Rate Deficiencies

I have been A/B testing specific sections of email campaigns to see which email version drives more revenue. I feel like there’s a definite deficiency in the reporting of “placed order” when testing campaigns. You can see which version drove the most revenue, but there’s no where in the results where it shows you which purchases were attributed to which email version. Due to this, it’s not very informative as far as a conversion rate. For example, I send a weekly inventory email for my company. I wanted to test if different looks/feels/formats of the “On Sale” section of this inventory email drove customers to purchase more sale items. However, figuring this out has been a bit of a nightmare because I have to manually try to figure out which Shopify orders were attributed to Version A of the email, and which were attributed to Version B. I can see how much total revenue each version is attributed to, but not a list of which sales. Thus, I’m not able to figure out which one drove more “

281
Byrne C
Community Manager
S
Contributor I
slienekeContributor I
asked in Analytics
Revenue per new profile last 30 days

Hello - I’m having difficulty finding out the following information:I’d like to know how much attributed revenue I have received from profiles that have subscribed in the last 30 days through our website popup forms.Despite creating segments, exporting, tagging with relevant tags, activating the free trial for Customer Insights, I am unable to get an accurate measure of this.For example, I created a segment of profiles that meet my criteria of having subscribed through our popup in the last 30 days. Then I go to Audience Performance in Customer Insights and it gives me a value of $0, even though I know that 25% of the segment has made a purchase.I even exported the segment, tagged them, re-uploaded and ran a revenue report filtered by that tag and still….$0. This really shouldn’t be that hard.Note: I do not want revenue per recipient. I want specifically revenue generated by profiles that are new that last 30 days that have been added through the popup. What am I missing? 

293
annasophiefc
Partner - Platinum
CKeast
Contributor IV
CKeastContributor IV
asked in Analytics
What's wrong with my Dashboard Overview?

Ever since one of the recent updates, we’ve been having trouble viewing the Analytics Dashboard Overview properly. The sections go out horizontally farther than the computer screen, and there’s no sideways scroll bar, so we can’t actually see the numbers. There’s also a double vertical scroll bar, which is just annoying. Is there a way to fix this so that we can actually see our numbers? 

1477
ebusiness pros
Partner - Silver
D
Active Contributor IV
dgibbsActive Contributor IV
asked in Analytics
Customizing Custom Reports

Im still relatively new to Klaviyo so i appreciate any and all community support.I am building out some Custome reports to track Flow performance across A/B tests and various flows and I’m struggling to add fields to these reports, for example subject lines. Having the subject line pulled into the report next to the break down of open rates can gave a quick single view on whats working and what's not across multiple campaigns at a glance (also our past EDS did this so my manager is expecting it and I’d rather not copy past everything across tabs in Excel).Another thing that would be great is the “Conversion Metric” I can get a total of Orders Placed - but I’m struggling to find the actual people who made those purchases to spot check and monitor - in the flow you can see the analytics and see the audience who performed any flow activity, but the conversion metric isn’t an option there.Long story short - is there a way of customizing the output of the reporting in Klaviyo?

2335
David To
Klaviyo Employee
P
Contributor III
PkirbyContributor III
asked in Analytics
Open and click behavior by contact

Is there any report in Klaviyo that can give you an overview of email opens and clicks for an entire list/segment? For example, in HubSpot I can export a group and see how many emails someone has received, opened, and clicked.  I can see this behavior on an individual profile basis, but I’d like to be able to see it en masse. Also, the profile data seems to count multiple opens and clicks per email, which is helpful also, but not what I want to see.

3753
David To
Klaviyo Employee
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