Skip to main content

Live training recordings

Your one-stop shop for the latest trainings, advice and learnings from our team of Klaviyo experts

  • 265 Topics
  • 362 Replies
265 Topics
carluccigillian
Klaviyo Employee
carluccigillianKlaviyo Employee
posted in Live training recordings
Recap discussion: Getting Started with Klaviyo

Thanks for joining Getting started with Klaviyo!Here is your Getting Started Checklist (PDF attached).Here is a recording for your review: Here are our favorite resources to help you get up and running with Klaviyo:Useful Integrations for Ecommerce Businesses Guide to Creating a Signup Form Getting Started with Flows Understanding the Differences Between Segments and Lists  About Custom Reports in Klaviyo  Klaviyo Product Certification  Klaviyo SMS Strategy Certification  How to migrate from another service provider to Klaviyo All Klaviyo integrations  Getting started with onsite tracking Getting started with segments Guide to email template editor Getting started with reportingWe’d love to know what you’re going to do next. Please drop an update in the comment section below. We hope to see you at another training. Happy Sending! Best,Gillian 

40364
JessicaP
Partner
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
published in Live training recordings
How to Audit Your Klaviyo AccountTutorial

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great way to assess your performance. We’ve created a 4-part series of Community posts that will walk you through an audit of your Klaviyo account. You’ll take a look at your deliverability, flow and campaign strategy, and subscriber acquisition. You’ll have a better understanding of your overall account health, areas of opportunity, and resources for further learning. Find All Four Parts: Continue to find answers, resources, and community to keep you growing at the Klaviyo Power Up, our all-in-one resource center.Happy sending!

61232
chloe.strange
Community Manager
anna.verlezza
Klaviyo Employee
anna.verlezzaKlaviyo Employee
posted in Live training recordings
Recapitulación: [Strategy Session] De registros a ventas: Cómo hacer crecer tu lista en Klaviyo

Este post contiene todos los recursos relacionados con nuestra formación recurrente en directo Recapitulación: [Strategy Session] De registros a ventas: Cómo hacer crecer tu lista en Klaviyo. Puedes ver la grabación de la última sesión a continuación.  Recursos de aprendizaje adicionales:Cómo activar la segmentación avanzada en Facebook e Instagram Primeros pasos con los metaanuncios Cómo utilizar bloques dinámicos en los formularios¿Necesita ayuda? Plantee sus preguntas a continuación o póngase en contacto con nuestro equipo de asistencia para la resolución de problemas técnicos.

00
anna.verlezza
Klaviyo Employee
D
Contributor I
davidjames874Contributor I
asked in Live training recordings
How to Boost SMS Consent Rates for Klaviyo Sign-Up Forms in E-Commerce?

Hi Klaviyo Community,I’m using Klaviyo’s sign-up forms for an e-commerce store (Shopify-integrated, Klaviyo Plus plan), but only ~20% of users consent to SMS despite filling out both email and phone fields. I’ve followed Klaviyo’s SMS consent guide, using a combined email+SMS form with a clear consent checkbox.Setup: Shopify, pop-up form, 500+ daily visitors.Steps Tried:Added explicit SMS consent text. Tested single vs. double opt-in. Checked form settings in Klaviyo dashboard.Any tips to increase SMS consent rates? Are there form design tricks or flow tweaks that worked for you?Thanks for your insights!

274
D
Contributor I
Melody
Klaviyo Employee
MelodyKlaviyo Employee
posted in Live training recordings
Recap Diskussion: [Strategy session] Profile und Einstellungen in Klaviyo optimieren

Hallo zusammen!Ich habe Neuigkeiten für euch! Am 17. Juli ist es so weit: Wir veranstalten zum allerersten Mal das Live-Training  „[Strategie-Session] Profile und Einwilligungen in Klaviyo optimieren".Wenn du wissen willst, wie du deine Kundendaten optimal managst, dann bist du hier genau richtig!Aufzeichnung der Session  In dieser Session werden wir uns Folgendes anschauen: Was Marketing-Einwilligung überhaupt ist und warum sie so wichtig ist Die Vorteile des Double-Opt-ins Wie Zustimmungen in euren Klaviyo-Profilen gespeichert werden Wie ihr eure Kundendaten in Klaviyo managt Das Wichtigste in Kürze: Ganz wichtig: Wenn du sorgfältig Zustimmungen sammelst, Double-Opt-in nutzt, Abmelde-Regeln beachtest und Anfragen zur Datenlöschung bearbeitest, dann schaffst du eine super Basis für das Vertrauen eurer Kunden in deine Marke.Das hilft dir auch dabei, dass deine Nachrichten im Posteingang landen (Stichwort: Zustellbarkeit), deine Spam-Rate sinkt und du eine tolle Community mit enga

190
Melody
Klaviyo Employee
Melody
Klaviyo Employee
MelodyKlaviyo Employee
posted in Live training recordings
Recap Diskussion [Strategy session] Better together: Unifying your email and SMS strategy

Thanks for joining Better together: Unifying your email & SMS strategy! Our first training will be on 4.8. - can’t wait to see you there!You’ll find the recording here: Here are our favorite resources to help you combine email and SMS: A step-by-step guide to integrating email & SMS How to use Klaviyo email and SMS together How to collect consent via Instagram  How to sync Meta lead ad subscribers to Klaviyo  How to set up sms in Klaviyo We’d love to know what you’re going to do next. Please drop an update in the comment section below. We hope to see you at another training.  Happy Sending! 🙂 Best,Melody  

140
Melody
Klaviyo Employee
zrashdan
Klaviyo Employee
zrashdanKlaviyo Employee
posted in Live training recordings
Recap discussion: [Entrepreneur hour] Attract the right audience through acquisition

This post contain resources related to our live training [Entrepreneur hour] Attract the right audience through acquisition. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place! If you liked this session and want to participate in our summer series, register for our remaining sessions - Digital Marketing, Demystified: A Summer Series for Entrepreneurs  Additional Learning ResourcesLink to the worksheet Expand your BFCM audience with paid adsBlog PostsEcommerce quizzes: the secret to scalable Customer-First Data™, according to these 11 brands  13 best practices to create sign up forms that convert  11 email pop-up best practices, with real-life examples for inspiration   12 A/B testing ideas for email, SMS, and web formsHelp ArticlesHow to enable advanced targeting on Facebook and Instagram Getting started with Meta Ads Getting started with TikTok Audiences Getting started with Pinterest Audiences Getting started with Google Ad

3191
J
Contributor III
Vivian.Asonye
Community Manager
Vivian.AsonyeCommunity Manager
posted in Live training recordings
Recap discussion: [Entrepreneur hour] Turn customer interest into action through conversion

Hi folks, This post contain resources related to our live training [Entrepreneur hour] Turn customer interest into action through conversion. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place! If you liked this session and want to participate in our summer series, register for our remaining sessions - Digital Marketing, Demystified: A Summer Series for Entrepreneurs Additional Learning Resources Shopify, 2024. What’s a Good Average Ecommerce Conversion Rate in 2025? How to change your email, SMS, and push message attribution and tacking settings How to increase email conversion rates How to increase SMS conversion rates Need help? Thread your questions below, or contact our Support team for technical troubleshooting. You can also browse our Agency Partner Directory if you need help on strategy or execution.

1520
Vivian.Asonye
Community Manager
zrashdan
Klaviyo Employee
zrashdanKlaviyo Employee
posted in Live training recordings
Recap discussion: [Strategy session] Boost engagement through email

This post contain resources related to our live training [Strategy session] Boost engagement through email. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place!  Additional Learning ResourcesKlaviyo Boost Email Engagement Checklist Sign-up formsGetting started with sign-up forms  Understanding targeting and behavior settings for sign-up formsSegmentsGetting started with segments  Understanding the difference between segments and lists  Segment conditions reference  How to create an engaged segment of email subscribers How to create an unengaged segment How to create a never engaged segment How to create a segment of VIP customers  How to create a cross sell segment   How to create a location-based segment  How to create customer persona segments based on activity  Creating a sending schedule based on email engagement reference  Advanced segmentation reference Best practices for segments  CampaignsGetting started with campaigns

1460
zrashdan
Klaviyo Employee
zrashdan
Klaviyo Employee
zrashdanKlaviyo Employee
posted in Live training recordings
Recap discussion: [Strategy session] Advanced SMS Strategies

This post contain resources related to our live training [Strategy session] Advanced SMS strategies. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place!  Additional learning resourcesSMS growth audit checklist Help Center ArticlesRecommended SMS segments reference  How to create a segment of SMS subscribers How to create an SMS error segment  How to segment SMS subscribers by country  How to create an SMS subscribe link How to create a sending schedule based on SMS engagement  Guide to crafting SMS and MMS messages  Understanding SMS consent collection How to collect SMS consent with a tap-to-text form Basics: SMS compliance How to ask for SMS consent within an email  How to use Klaviyo email and SMS together  Academy ResourcesBuild an SMS marketing strategy Best practices for SMS segments Best practices for SMS campaigns Best practices for SMS flows Craft impactful text messages  Best practices for adding SMS to your email s

710
zrashdan
Klaviyo Employee
Vivian.Asonye
Community Manager
Vivian.AsonyeCommunity Manager
posted in Live training recordings
Recap discussion: SMS Marketing Strategy (North America)

Review the key takeaways, case studies, and additional resources from today’s training in our downloadable recap handout. Whether you were able to attend this live training or not, you can find the video replay below, as well as all of the resources mentioned during the training.  In this live session, we covered: SMS Sending Best Practices How SMS Fits in Your Marketing Strategy Use Cases and Examples of Effective SMS Strategy As promised, here are some additional resources that may help you implement some of the ideas that we covered in this training: Understanding consent in profiles About US SMS Compliance Laws Understanding SMS Sending Numbers What is omnichannel marketing? GhostBed Case Study Guide to Multi-Step Forms Guide to Klaviyo SMS Conversations Feature

6841
A
Contributor II
Melody
Klaviyo Employee
MelodyKlaviyo Employee
posted in Live training recordings
Recap Diskussion [Strategy session] Verkaufsstarke E-Mails gestalten

Super, dass du an unserem Live Training “Verkaufsstarke E-Mails gestalten” teilgenommen hast! Dieser Beitrag enthält alle Ressourcen dazu. Noch sind nicht alle auf Deutsch verfügbar, aber es werden täglich mehr 🙂E-Mail Design Checkliste: https://bit.ly/4dss6hL Hier findest du auch die Aufzeichnung des Trainings: Hier sind unsere Lieblingsressourcen für das Erstellen von E-Mails mit Klaviyo:Video tutorials (Englisch): Email editor tutorial videos Academy course (Englisch): Getting started with email templates Blogartikel (Englisch): How to design emails and build email templates that engage, convert, and put your customer first Common spam trigger terms to avoid  Zusätzliche Lernressourcen:Anleitung für den E-Mail-Vorlagen-Editor Wie man eine Basisvorlage erstellt Die Optimierung mobiler E-Mails verstehen  Best Practices für E-Mail-Bilder Referenz für das Markendesign Best Practices für das E-Mail-Design im dunklen Modus Leitfaden zur Personalisierung von Nachrichten Ein- und Ausble

490
Melody
Klaviyo Employee
anna.verlezza
Klaviyo Employee
anna.verlezzaKlaviyo Employee
posted in Live training recordings
Recapitulación: [Strategy session] Administrar perfiles y consentimientos en Klaviyo

Este post contiene todos los recursos relacionados con nuestra formación recurrente en directo [Strategy session] Administrar perfiles y consentimientos en Klaviyo. Puedes ver la grabación de la última sesión a continuación.   Lo más importante Recopilar cuidadosamente el consentimiento, utilizar el doble opt-in, cumplir la normativa para darse de baja y gestionar las solicitudes de eliminación de datos son medidas que puede tomar para garantizar que sus clientes confían en su marca. También mejoran las posibilidades de llegar a las bandejas de entrada de sus clientes (entregabilidad), reducen la tasa de spam y ayudan a su marca a construir una comunidad sólida de suscriptores comprometidos. Recursos de aprendizaje adicionalesCómo recopilar consentimientos de conformidad con el RGPD Comprender el consentimiento en los perfiles El proceso de doble confirmación de registro Cómo limpiar tu lista de correo electrónico para mantener una buena capacidad de entrega¿Necesita ayuda? Plantee sus

702
anna.verlezza
Klaviyo Employee
anna.verlezza
Klaviyo Employee
anna.verlezzaKlaviyo Employee
posted in Live training recordings
Recap discussion: [Strategy session] Grow your list with Klaviyo

This post contain resources related to our live training [Strategy session] From sign-ups to sales: List growth in Klaviyo. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place!  Additional learning resourcesHelp center articlesHow to enable advanced targeting on Facebook and InstagramGetting started with Meta AdsGetting started with sign-up formsGetting started with a custom reporting strategy Need help? Thread your questions below, or contact our Support team for technical troubleshooting. You can also browse our Agency Partner Directory if you need help on strategy or execution. 

1670
anna.verlezza
Klaviyo Employee
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings
Recap discussion: Grow your list with Klaviyo sign-up forms

This post contains resources related to our live training, Grow your list with Klaviyo sign-up forms, which takes place on a recurring basis. You can register for a future session here. Watch a recording of a previous session below: In this training, we: Learn sign-up form foundations  Optimize a multi-step form with a teaser  Create a pop-up form at exit intent What are your next steps after this training? Finish editing and testing your forms.  Edit your welcome series to deliver updated offers and create new coupon codes if needed. For information on delivering layered email and SMS incentives, see this guide, and for more information on using coupons with Klaviyo, see our Help Center articles here.  Set your forms live.  Don’t just set it and forget it - test and iterate! Below, you can find even more resources to help you take your next steps with sign-up forms:  Klaviyo best practices:  Build your audience faster Academy:Best practices for sign-up forms Help Center articles: How

3551
A
Contributor I
Mufadzi
Contributor I
MufadziContributor I
asked in Live training recordings
Issue with my first welcome email

I have single opt-in on my klaviyo flow but it isn’t working as hoped. When people subscribe, I see it in my lists but their experience isn’t as simple. They get a message saying “Thank you for subscribing” but it also says “ Check you email for a confirmation message” which never comes through anyway. 

331
ArpitBanjara
Principal User I
J
Contributor I
JaydenContributor I
asked in Live training recordings
Cancel Event

Hi Klaviyo Community,I have a question about canceling scheduled events. My app integrates with Klaviyo and works like this: When a customer leaves a product review on our store, my app immediately sends a trigger to Klaviyo to start an email campaign sequence. In this campaign, I've set up a delayed email that sends 3 days after the review is submitted. My issue: If a customer deletes their review on day 2 (before the email is sent), is there a way to cancel the previously triggered email event in Klaviyo? I'd like to prevent emails from being sent when the original review has been removed. Is there a method to cancel or withdraw a triggered event that's already in Klaviyo's queue?Thanks for your help!

311
Byrne C
Community Manager
Melody
Klaviyo Employee
MelodyKlaviyo Employee
posted in Live training recordings
Recap Diskussion: Erste Schritte mit Klaviyo

Danke, dass du an "Erste Schritte mit Klaviyo" teilgenommen hast!Hier ist deine Checkliste. Hier findest du die Aufzeichnung des Trainings:  Hier sind unsere Lieblingsressourcen, die dir beim Einstieg in Klaviyo helfen:Integrationen für E-Commerce-UnternehmenErste Schritte mit AnmeldeformularenErste Schritte mit FlowsDen Unterschied zwischen Segment und Liste verstehenErste Schritte mit benutzerdefinierten Berichten in KlaviyoKlaviyo Produktzertifikat Wie migriere ich von einem anderen E-Mail-Service-Provider zu KlaviyoAlle Klaviyo- Integrationen (Englisch)Erste Schritte mit dem Onsite-Tracking von KlaviyoErste Schritte mit Segmenten Anleitung für den E-Mail-Vorlagen-EditorErste Schritte mit den Klaviyo Reporting-Tools Wir würden gerne wissen, was du als Nächstes planst. Hinterlass uns doch ein Update im Kommentarbereich unten.Wir hoffen, wir sehen dich bei einem weiteren Training.  Frohes Versenden!

1240
Melody
Klaviyo Employee
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings
Recap discussion: [Interactive workshop] Re-engage lapsed customers with a Klaviyo winback flow

Welcome! This post contains resources related to our live training [Interactive workshop] Re-engage lapsed customers with a Klaviyo winback flow. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place!  Session recording In this session, we walk through the steps of creating a Klaviyo winback flow: adding a trigger, building out the structure, and discussing the type of content you might include. You can view a session recording below:  In this session, we covered: What goes into a winback flow? Build phase 1: Setting up the flow trigger Build phase 2: Structuring the flow Inspiration: Content ideas Here are some additional resources to guide you through the process: How to create a winback flow Understanding flow triggers and filters Understanding how back-populating works in Klaviyo How to build custom reports in Klaviyo Winback examples - Klaviyo blog  Understanding predictive analytics  Manage your loyalty p

6085
Emily Shea
Klaviyo Employee
anna.verlezza
Klaviyo Employee
anna.verlezzaKlaviyo Employee
posted in Live training recordings
Recapitulación: [Getting started] Construye tu primer segmento en Klaviyo

Este post contiene todos los recursos relacionados con nuestra formación [Getting started] Construye tu primer segmento en Klaviyo. Puedes ver la grabación de la última sesión (una vez disponible) a continuación.  Recursos de aprendizaje adicionales:Cómo crear un segmento de suscriptores de correo electrónico comprometidos  Referencia de las condiciones del segmento Introducción a los segmentos Referencia AND vs. OR¿Necesita ayuda? Plantee sus preguntas a continuación o póngase en contacto con nuestro equipo de asistencia para la resolución de problemas técnicos.

860
anna.verlezza
Klaviyo Employee
anna.verlezza
Klaviyo Employee
anna.verlezzaKlaviyo Employee
posted in Live training recordings
[Getting started] Construye tu primer flujo de Klaviyo

Este post contiene todos los recursos relacionados con nuestra formación [Getting started] Construye tu primer flujo de Klaviyo. Puedes ver la grabación de la última sesión (una vez disponible) a continuación.  Recursos de aprendizaje adicionales:Introducción a los flujos Comprender las mejores prácticas de ramificación para los flujos Serie de bienvenida Comprender el análisis de flujos Cómo editar un flujo¿Necesita ayuda? Plantee sus preguntas a continuación o póngase en contacto con nuestro equipo de asistencia para la resolución de problemas técnicos.

690
anna.verlezza
Klaviyo Employee
T
Contributor I
TDeeContributor I
asked in Live training recordings
Persona Update Campaign (subscriber preference page update)

Hello, I’m looking to run a “Persona Update Campaign”.  Ultimately, I’d like our subscribers to update her profile with her cell #, birthdate, etc. I’ve updated the Preference Page.My questions:How can I create a shareable url link? (It appears not possible) How do I add access to the Preference Page in an email campaign? Thinking to build Post-Purchase flow to add this update-preference-page. What is best practice(s) regarding this? Thank you in advance!

614
annasophiefc
Partner - Platinum
F
Contributor I
folknatureContributor I
asked in Live training recordings
Sorry, this shop is currently unavailable

I’m trying to integrate my Shopify with Klaviyo, and it’s not working out so far. When I enter my correct Shopify url I get an error message saying “Sorry, this shop is currently unavailable.” I can log into my Shopify account, so I know nothing is wrong on that end.  Anything I might be missing? Thank you very much!

463
rqcha
Problem Solver IV
chanel.phelps
Klaviyo Employee
chanel.phelpsKlaviyo Employee
posted in Live training recordings
Recap discussion: [Interactive workshop] Grow your list using Klaviyo’s Meta integration

Whether you are looking for the replay of this session or catching up with some of our additional resources, you are in the right place! You can find everything you need below.We covered strategies for leveraging the Meta x Klaviyo integration to attract and engage potential customers, grow subscriber lists, and optimize lead generation efforts.In this session, we covered:Creating a high-performing lookalike audience segment aligned with business goals Analyzing successful lead ad examples to understand what worked and why Building a customized welcome flow to nurture and convert new subscribers effectivelyYou can find the replay of this session below:Building your Meta lookalike segment:In the first build phase, we created a “Meta Lookalike: Recent Purchasers” segment. Here’s how we defined it in Klaviyo:What someone has done or not done > Person has Placed Order Value > is greater than > 100 > in the last 90 daysTip: We recommend setting the amount slightly above your ave

5151
A
Contributor I
C
Contributor I
Clara Williams CompanyContributor I
asked in Live training recordings
Font Problem

Our font is technically not "web safe" and is showing up incorrectly on emails--> we do not want to change the font, so is there a way to keep it and for it to show properly 

241
retention
Partner - Platinum
Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.