Contributor I

Solved

Flow Reporting API and UI discrepancy

Forum|Forum|1 year ago
April 22, 2025
6 replies
205 views

I am trying to use reporting API to get the same values as the dashboard.

I am getting 100% match for campaigns but not for flows.

API: https://a.klaviyo.com/api/flow-values-reports

{

"data": {

"type": "flow-values-report",

"attributes": {

"timeframe": {

"start": "2025-03-01T00:00:00-04:00",

"end": "2025-03-31T23:59:59-04:00"

},

"statistics": [

"conversion_value"

],

"conversion_metric_id": "VYi3ed",

}

I have tried lots of trial and error, it never matched 100%

Best answer by Byrne C

@pratik-choudhari,

Thanks for your patience while I investigated this with my team. At this point, the best way to solve this would be for a member of our support team to go into your account and take a look at the calls you’re making and also the dashboard you’re comparing it to. It’s a bit tricky to diagnose the issue on the community forum without access to your account. Feel free to reference this thread in your support ticket, so our support team can get caught up on what we’ve already tried. If needed, we can have a support agent with developer/engineer experience take a closer look as well. If you create a ticket at klaviyo.com/support, we’ll look into this!

-Byrne

Byrne C

Community Manager

@pratik-choudhari,

How much of a difference are you seeing? The difference you’re seeing is in the value of the conversions in the UI vs the value returned by the API, correct?

-Byrne

Byrne C

Community Manager

Hey again @pratik-choudhari. Can you confirm that the time frame in your API call is using the same timezone as the timezone in your account? That might be the issue!

P

pratik-choudhariAuthor

Contributor I

@Byrne C That's right, the discrepancy is between UI dashboard data and API data.The timezone set in account is America/Montreal, I am using the same timezone in API requests. The difference I am seeing is 5-10%.

Byrne C

Community Manager

Thanks for your patience, @pratik-choudhari,

I spoke with our engineers and they recommended structuring the call like this:

"data": {
"type": "flow-values-report",
"attributes": {
"timeframe": {
"start": "2025-03-01T00:00:00-00:00",
"end": "2025-03-31T23:59:59-00:00"
},
"statistics": [
"conversion_value"
],
"conversion_metric_id": "VYi3ed",
}
}
}

This will make sure that the time zone of your call matches up exactly with the time zone in your account, and you shouldn’t see any more discrepancies.

-Byrne

P

pratik-choudhariAuthor

Contributor I

@Byrne C I had tried this too. Tried again now, 5.6% difference in numbers. UI has larger number.

Byrne CAnswer

Community Manager

@pratik-choudhari,

Thanks for your patience while I investigated this with my team. At this point, the best way to solve this would be for a member of our support team to go into your account and take a look at the calls you’re making and also the dashboard you’re comparing it to. It’s a bit tricky to diagnose the issue on the community forum without access to your account. Feel free to reference this thread in your support ticket, so our support team can get caught up on what we’ve already tried. If needed, we can have a support agent with developer/engineer experience take a closer look as well. If you create a ticket at klaviyo.com/support, we’ll look into this!

-Byrne

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