Hi Klaviyo community,

We wish to use Klaviyo for various email campaigns on a B2B commerce website, specifically:

• Abandoned cart emails

• Promoting related products after a customer has made a purchase

We are using a custom commerce platform with no existing integration with Klaviyo, and as such will need to implement our own onsite metrics via API and a custom catalog feed.

These seem like simple use case for Klaviyo, however we have a non standard pricing model.

• All customers are part of an organisation in the commerce platform 

• The organisation the customer is a part of may override the price of any product from the default price

• We currently have around 5,000 product variants and 10 organisations, this will grow over time (i.e. up to 50,000 unique prices at this time)

We’d like to understand if Klaviyo can support this type of pricing model and if so how best to implement it.

We have considered implementing onsite metrics and a catalog feed where the customers organisation is combined with the product/variant SKU to create unique products/SKUs per organisation, we’d like to understand if that approach is recommended / will it create problems implementing emails with product feeds and recommendations or other issues in Klaviyo etc? Or what other alternatives there are (outside of not adding pricing data into Klaviyo)

Any advice would be appreciated.

Thanks!