Hello, I am new to the community. I just set up a spin the wheel popup, and I changed the image on the wheel to my own image. And when I go to my site, the image that I selected shows when the spin the wheel popup appears. However, when I get the confirmation “thanks for subscribing! Check your email for a confirmation message” the old image is still showing up. How do I change it?
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Klaviyo Template image Still showing on the confirmation message
Best answer by Byrne C
Hi
Did you add or edit the image on the success step? I’d imagine that the default image would show if you have a success step on your form, but never added your image to it. Can you confirm that this is the case? If not, happy to take a closer look at this!
+28Hi
Did you add or edit the image on the success step? I’d imagine that the default image would show if you have a success step on your form, but never added your image to it. Can you confirm that this is the case? If not, happy to take a closer look at this!
Hi Byrne C,
Thanks for the help. I need to go to each step and remove the image and replace with mine.
I have one other question about this popup. I somehow removed the wheelio part of the popup, and because it autosaves, I could not get it back. Now it just shows the popup with the image of the person on the left, and a blank image on the right where the wheel used to be on desktop and mobile view. Can I retrieve that wheel or do I have to recreate the popup? Also is there a way to disable that autosave feature, at least while I am still learning how this thing works. It would be nice if there was an undo feature.
Thanks,
Don
+28Hi
You won’t have to recreate the whole popup, but you will have to drag and drop the Spin-to-win wheel back into your form and set that specific element of the form up again. Screenshot below showing where to find this element, among the other blocks:
As of now, there’s no way to disable autosave. Apologies for this, but I’m happy to bring this up with my team.
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