resetting user consent status

Forum|Forum|1 year ago
September 17, 2024
4 replies
137 views

Early on in our development with the Klaviyo API, I made a mistake with user statuses. Some of them ended up being 'subscribed' when they shouldn't have been, and some as 'unsubscribed' when they shouldn't have been. All the neutral statuses are saved in a database, so I was wondering whether it's possible to reset users' consent to the 'never subscribed' status. I've been trying to play with the API in our staging environment, but so far, without success

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Best answer by KeviSunshine

Hi @developer1337– a thought just crossed my mind, I don’t think you can do this from the API but I think you can do this via an import! You can import your profiles into a list and _I think_ reset the subscription status.

That’s an avenue to explore if you’re still looking for a solution…

KeviSunshine

Expert Problem Solver III

Hi @developer1337,

So you’re not trying to mark the profiles as `unsubscribed`, just the `⚠️ Never subscribed`, right?

I don’t think this is possible via the API. You can suppress and unsubscribe profiles, but I don’t believe you can set them to neutral…

Curious if anyone else knows a way to do this...

D

developer1337Author

Contributor I

@KeviSunshine hi,

yes I want to mark profiles as ‘never subscribed’. I’ve tried the un-suppress - no luck with that one, as profiles seem to stay ‘unsubscribed’ or ‘subscribed’ even though they shouldn’t

KeviSunshineAnswer

Expert Problem Solver III

Hi @developer1337– a thought just crossed my mind, I don’t think you can do this from the API but I think you can do this via an import! You can import your profiles into a list and _I think_ reset the subscription status.

That’s an avenue to explore if you’re still looking for a solution…

D

developer1337Author

Contributor I

hey @KeviSunshine ,

Thanks for your message, I’ll have a look into it later on today!

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