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resetting user consent status

  • September 17, 2024
  • 4 replies
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Early on in our development with the Klaviyo API, I made a mistake with user statuses. Some of them ended up being 'subscribed' when they shouldn't have been, and some as 'unsubscribed' when they shouldn't have been. All the neutral statuses are saved in a database, so I was wondering whether it's possible to reset users' consent to the 'never subscribed' status. I've been trying to play with the API in our staging environment, but so far, without success

Best answer by KeviSunshine

Hi @developer1337– a thought just crossed my mind, I don’t think you can do this from the API but I think you can do this via an import! You can import your profiles into a list and _I think_ reset the subscription status.

That’s an avenue to explore if you’re still looking for a solution…

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KeviSunshine
Expert Problem Solver III
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  • Expert Problem Solver III
  • 158 replies
  • September 17, 2024

Hi @developer1337,

So you’re not trying to mark the profiles as `unsubscribed`, just the `⚠️ Never subscribed`, right?

I don’t think this is possible via the API. You can suppress and unsubscribe profiles, but I don’t believe you can set them to neutral…

Curious if anyone else knows a way to do this...


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  • Author
  • Contributor I
  • 2 replies
  • September 17, 2024

@KeviSunshine hi,

 

yes I want to mark profiles as ‘never subscribed’. I’ve tried the un-suppress - no luck with that one, as profiles seem to stay ‘unsubscribed’ or ‘subscribed’ even though they shouldn’t


KeviSunshine
Expert Problem Solver III
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  • Expert Problem Solver III
  • 158 replies
  • Answer
  • September 18, 2024

Hi @developer1337– a thought just crossed my mind, I don’t think you can do this from the API but I think you can do this via an import! You can import your profiles into a list and _I think_ reset the subscription status.

That’s an avenue to explore if you’re still looking for a solution…


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  • Author
  • Contributor I
  • 2 replies
  • September 20, 2024

hey @KeviSunshine ,

Thanks for your message, I’ll have a look into it later on today!


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