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Webhooks API unable to reactive webhook


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Hi there,

I set up some webhooks a few months ago. They errored out recently and switched to being “enabled: false”. I’ve been trying to update them as outlined in this help doc, but unsuccessfully. The request returns success but the webhook remains disabled.

Who is the best person to contact about this?

Best answer by dkjonzy

Yeah the only way I’ve been able to get it to work is deleting and re-creating them.

Thanks

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4 replies

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  • Author
  • Problem Solver I
  • 34 replies
  • January 22, 2025

As a follow up, it seems to work if I disable the webhook. But if the webhook was disabled by the system, then I am unable to re-enable it.


MANSIR2094
Problem Solver IV
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  • Problem Solver IV
  • 174 replies
  • January 22, 2025

Hello ​@dkjonzy ,  It seems the issue might be tied to system-level restrictions when re-enabling webhooks disabled by the system. Double-check that your update request complies with the API documentation, particularly the payload format and authentication. If the issue persists, consider deleting and recreating the webhook instead of updating it. If this feels complex, feel free to reach out for direct assistance with implementation.

 

 


Amos Peace
Problem Solver III
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  • Problem Solver III
  • 47 replies
  • January 22, 2025

Hello ​@dkjonzy,

If your webhooks remain disabled even after successful updates, you’ll likely need assistance from the platform’s support or technical team.

Here’s what you can do:

  1. Contact Platform Support:
    Reach out to the platform's technical support team. Include the following details to speed up troubleshooting:

    • Webhook ID or URL.
    • The request you’re sending (headers and payload).
    • The response you’re receiving.
    • Error logs, if available.
  2. Ask for the Developer or API Support Team:
    If your issue requires deeper technical expertise, ask to escalate the case to the API or developer support team.

  3. Check for Additional Resources:

    • Look for API rate limits, authentication issues, or platform-specific settings that might auto-disable webhooks after errors.

Hopefully this will help.

 

Best Regards,


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  • Author
  • Problem Solver I
  • 34 replies
  • Answer
  • January 22, 2025

Yeah the only way I’ve been able to get it to work is deleting and re-creating them.

Thanks