Webhooks API unable to reactive webhook

As a follow up, it seems to work if I disable the webhook. But if the webhook was disabled by the system, then I am unable to re-enable it.

Hello ​@dkjonzy ,  It seems the issue might be tied to system-level restrictions when re-enabling webhooks disabled by the system. Double-check that your update request complies with the API documentation, particularly the payload format and authentication. If the issue persists, consider deleting and recreating the webhook instead of updating it. If this feels complex, feel free to reach out for direct assistance with implementation.

Hello ​@dkjonzy,

If your webhooks remain disabled even after successful updates, you’ll likely need assistance from the platform’s support or technical team.

Here’s what you can do:

1. Contact Platform Support:
   Reach out to the platform's technical support team. Include the following details to speed up troubleshooting:

   • Webhook ID or URL.
   • The request you’re sending (headers and payload).
   • The response you’re receiving.
   • Error logs, if available.

2. Ask for the Developer or API Support Team:
   If your issue requires deeper technical expertise, ask to escalate the case to the API or developer support team.

3. Check for Additional Resources:

   • Look for API rate limits, authentication issues, or platform-specific settings that might auto-disable webhooks after errors.

Hopefully this will help.

Best Regards,