Hi ​@anna.verlezza 

Any idea when this will be available to view?

Thanks

Andy

​@bluesnapper you can register here: https://www.bigmarker.com/klaviyo-customer-education/strategy-session-boost-revenue-with-whatsapp-marketing-mix/promote_manage#

The session will take place Oct 2, 2025!

Hi,
Where can i find which customerdata in shared from Klaviyo to Meta once you have set-up the klaviyo-whatsapp connection?
Greetings,
Iris

Hi Iris ​@Druantia 
Great question! Once the Klaviyo–WhatsApp connection is set up, only limited business and messaging data are shared with Meta.

Meta receives:

• Your business details (name, address, website) and WhatsApp Business Account info (display name, category, phone number) during setup.

• Approved message templates and the final version of each message sent through WhatsApp.

• Engagement metrics like delivery, read, click, and block rates to assess message quality.

Meta does not receive your full customer data from Klaviyo. Any personalization (like name or purchase info) happens within Klaviyo before the message is sent.

In short: Meta sees the final message and performance stats, not your underlying customer data.

Hello. I am already using another Partner for WA messaging. If I decide to change to Klaviyo can I upload my list of subscribers that have already given me consent on this other platform? It would be silly to ask for permission again just because i switch platforms.

thanks

Hi ​@emaravelia I’d be happy to help you move to Klaviyo. You can bring over your existing WhatsApp subscribers and their consent from your previous provider, no need to re-opt them in, as long as you have valid consent records.

Here’s how it works:

1. Migrate your WhatsApp account and number — you’ll keep your display name, templates, quality rating, and messaging limits.

2. Import consent — upload a CSV with subscriber phone numbers and consent details (marketing and/or transactional). If there’s no timestamp, just confirm that everyone is opted in during the upload.

Make sure you’ve set up WhatsApp in Klaviyo before importing your list, otherwise the consent won’t carry over.

More info here: https://help.klaviyo.com/hc/en-us/articles/40116568714523

Is it possible to add an opt-in to the customer’s checkout in woocommerce? Like it is already for email and SMS here: https://www.klaviyo.com/integration/woocommerce
Or is it available once i’ve set up whatsapp?
Greetings,
Iris

Hi Iris ​@Druantia ,

Currently, adding a WhatsApp opt-in option directly at checkout (for WooCommerce or other e-commerce platforms) isn’t yet supported in Klaviyo. This feature is planned for Q1 2026. Until then, brands must gather consent through alternative methods like manual collection and upload, or by embedding a form on the thank-you page. WhatsApp requires explicit consent for both marketing and transactional messages, which must be separate from SMS or email consent.

Once WhatsApp is connected in Klaviyo via a verified Business Account and phone number, consent can be collected through multiple channels: Klaviyo sign-up forms (which now support SMS and WhatsApp in one field), keywords, API calls, CSV imports, and QR codes or subscribe links. These methods allow brands to immediately start gathering valid opt-ins and sending approved messages once the WhatsApp channel is live.

Hi Anna,
Asking for consent on the thank you page is a good suggestion! 😀
Thanks!
Greetings,
Iris

I am considering adding Whatsapp in Klaviyo but I have a question regarding conversations that the customer starts. Where will i be seeing them in order to reply? does customer support need to have access to Klaviyo?