I would like to know if the following would be possible to do (with an integration?)
I use a 3rd party form (release it) to get COD (cash on delivery) orders in my online shop. This means a customer fill in a form to purchased the order (not the usual checkout).
This fact makes all the ‘abandoned cart/add to cart’ flows useless to me, because they don’t trigger, as the event is different and needs customization :(
My question is will Klaviyo support be able to help me to integrate this specific flow somehow?
I need to set up an ‘abandoned cart’ flow where the trigger event is to partially fill in the customer’s data (like email) in the form.
If this is possible I will then get a plan, but I need to know first.
Thanks for your help.
Best answer by Omar
Hi @sandraquierogadgets123, this is a great question.
In short, with some development you should be able to get this working but something needs to send data to Klaviyo. I don't know the app itself but I think the best bet is if you ask this question to them as well and ask them to integrate with Klaviyo.
In short you'd need to have a script (backend or frontend) running that detects if a form is filled in that sends this data back to Klaviyo. Please review this below link / section how you'd be able to do this. I'd advice to call the event “started COD checkout” or something similar to differentiate from the normal “start checkout” event.
Hi @sandraquierogadgets123, this is a great question.
In short, with some development you should be able to get this working but something needs to send data to Klaviyo. I don't know the app itself but I think the best bet is if you ask this question to them as well and ask them to integrate with Klaviyo.
In short you'd need to have a script (backend or frontend) running that detects if a form is filled in that sends this data back to Klaviyo. Please review this below link / section how you'd be able to do this. I'd advice to call the event “started COD checkout” or something similar to differentiate from the normal “start checkout” event.
Hi @sandraquierogadgets123, using those scripts will probably not work because my assumption is your form is not using all the native Shopify variables?
I would advice to reach out to the makers of the tool, they would probably be able to get this going very fast. Otherwise getting a GTM specialist could also work. You'd still need the information I've sent you
