Incorrect coupon code applied

Forum|Forum|3 years ago
July 27, 2023
1 reply
183 views

I am trying to finalise our Abandoned cart flow emails and have created a coupon code in Shopify TAKEMEBACK. When this is applied and I do a test, the test links to the checkout correctly and I can see the products left in the cart,however it applies a WELCOME coupon automatically instead. Not sure what I am doing wrong here! Thanks.

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Best answer by Taylor Tarpley

Hi there@tash,

Welcome to the Community! Cool to see you already using a discount offer to incentivize customers to follow through with a purchase, happy to help!

Do you mind sharing the code out that you used to rebuild the cart? If it’s applying a different static coupon, it could be that the welcome discount was accidentally added into your code instead of the new discount, which should look like the example below:

{{ event.extra.checkout_url }}&discount=CouponName

Thanks for participating in the Community!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi there@tash,

Welcome to the Community! Cool to see you already using a discount offer to incentivize customers to follow through with a purchase, happy to help!

Do you mind sharing the code out that you used to rebuild the cart? If it’s applying a different static coupon, it could be that the welcome discount was accidentally added into your code instead of the new discount, which should look like the example below:

{{ event.extra.checkout_url }}&discount=CouponName

Thanks for participating in the Community!

-Taylor

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