Solved

Issue Contacting Customer Service

Forum|Forum|2 years ago
April 11, 2024
2 replies
154 views

+2

Jen Ritz
Contributor I

I was told by a customer service agent that I should contact her to follow up on an issue about a billing error AFTER I proceeded in downgrading to a free account. She advised me to downgrade first. So I didn’t receive my credit, but now I’m UNABLE to email with the free account!! Any workaround you can suggest?

Best answer by Kylie W

Hi @Jen Ritz

Thank you for your question in the community and sorry to hear about that experience.

You can reach out to the support team about billing issues here, the team responding to these queries should be able to help you.

I hope this is of assistance.

Kylie

This topic has been closed for replies.

+35

Kylie W
Champion & Partner
Answer
Forum|Forum|2 years ago
April 13, 2024

Hi @Jen Ritz

Thank you for your question in the community and sorry to hear about that experience.

You can reach out to the support team about billing issues here, the team responding to these queries should be able to help you.

I hope this is of assistance.

Kylie

Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & 2024 Klaviyo Community Champion | www.berridgestrategy.com

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J

+2

Jen Ritz
Author
Contributor I
Forum|Forum|2 years ago
April 13, 2024

Thank you! Issue resolved!

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