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Issue Contacting Customer Service

  • April 11, 2024
  • 2 replies
  • 70 views
J
Contributor I
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I was told by a customer service agent that I should contact her to follow up on an issue about a billing error AFTER I proceeded in downgrading to a free account. She advised me to downgrade first. So I didn’t receive my credit, but now I’m UNABLE to email with the free account!! Any workaround you can suggest?

Best answer by Kylie W

Hi @Jen Ritz 

Thank you for your question in the community and sorry to hear about that experience.

You can reach out to the support team about billing issues here, the team responding to these queries should be able to help you.

I hope this is of assistance.

Kylie

 

    2 replies

    Kylie W
    Partner - Silver
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    • Kylie W
    • Champion & Partner
    • 170 replies
    • Answer
    • April 13, 2024

    Hi @Jen Ritz 

    Thank you for your question in the community and sorry to hear about that experience.

    You can reach out to the support team about billing issues here, the team responding to these queries should be able to help you.

    I hope this is of assistance.

    Kylie

     

    Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & Community Champion | www.berridgestrategy.com
    J
    Contributor I
    Forum|alt.badge.img+1
    • Jen Ritz
    • Author
    • Contributor I
    • 1 reply
    • April 13, 2024

    Thank you! Issue resolved! 


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