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issue with Review link

  • September 12, 2024
  • 4 replies
  • 140 views

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  • Contributor I
  • 2 replies

I am trying to set up a review flow and when sending a test email the link just goes to the product page instead of the reviews link. 

the current link was automatically included when I initially set up the flow and if I copy and paste the review link for a specific product it will only go to that certain product when it needs to go to the acutal product a customer bought. 

please help

thanks

 

 

 

 

4 replies

ArpitBanjara
Principal User I
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  • Principal User I
  • 384 replies
  • September 13, 2024

Hey @erda 

Are you using any 3rd party apps like judge.me for collecting reviews? even if not have you tried using anchor tags to scroll down automatically to the reviews section of the page?

so the URL in the cta should be something like this - {{ item.product_url|default:'' }}/#judgeme_product_reviews (this is if you are using judge.me app for your review, it will be different depending on what you are using for reviews)

I hope this helps and thank you for asking your question here in the community

Cheers

Arpit


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  • Author
  • Contributor I
  • 2 replies
  • September 16, 2024

I am using Klaviyo for the reviews

 


ArpitBanjara
Principal User I
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  • Principal User I
  • 384 replies
  • September 18, 2024

Hey @erda 

Thanks for the clarification, in that case try the below URL

{{ organization.url|trim_slash }}/products/{{ item.product.handle }}#reviews

Let me know if that works

Arpit


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  • Author
  • Contributor I
  • 2 replies
  • September 20, 2024

That didn’t work