+2Hi,
Many emails are skipped because of Failed Filter 'Has Placed Order zero times since starting this flow’.
I read a lot articles about the same kind of issue, but I don't understand te logic of skipping.
Using 2 filters triggering a simple abandoned cart flow. The one which is default and causing the many skips is:
Can anyone explain what I'm doing wrong?
Thx!
Best answer by retention
Hi
So whenever someone starts a checkout, they technically also start the cart abandonment Flow (since it’s triggered on a Checkout Started event). Since normally, you need to start the Checkout before you can Place Order which means this includes all the folks that goes on to “Placed Order” a few moments later.
Generally speaking, the folks that makes a “Placed Order” obviously you would want to skip sending them a Cart Abandonment email. So the Flow is actually properly setup to skip anyone who has “Placed Order” since they “Failed” the “Has Placed Order zero times since starting the flow.”
It seems alarming that something “Failed” - but it’s working exactly as expected!
Hope that explains it.
+62Hi
So whenever someone starts a checkout, they technically also start the cart abandonment Flow (since it’s triggered on a Checkout Started event). Since normally, you need to start the Checkout before you can Place Order which means this includes all the folks that goes on to “Placed Order” a few moments later.
Generally speaking, the folks that makes a “Placed Order” obviously you would want to skip sending them a Cart Abandonment email. So the Flow is actually properly setup to skip anyone who has “Placed Order” since they “Failed” the “Has Placed Order zero times since starting the flow.”
It seems alarming that something “Failed” - but it’s working exactly as expected!
Hope that explains it.
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