Contributor I

Solved

NEWSLETTER PROBLEM

5 replies
132 views

hi, I have a problem, the newsletter banner doesn't appear on my Shopify site. I have inserted and integrated both on klaviyo and on shopify. why is it giving me this problem?

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DavidVAnswer

2025 Champion

@Lvst one reason for this could be that you have the targeting settings setup to not show this to existing Klaviyo accounts.

You can access this by opening the form → edit form → Targeting & behavior → targeting:

If this is set up, try opening the page in incognito/private in your browser and it should show!

Hope that helps.

Thanks
David

Zyber is New Zealand's leading Shopify Premier & Klaviyo Master Platinum Partner passionate about helping merchants succeed. www.zyber.co.nz & www.unlocked.co.nz

annasophiefc

2025 Champion

Hi @Lvst

Is it a sign-up form, that you are having trouble with or is it the embedded shopify newsletter banner, that is not showing?

Champion & Klaviyo Partner based in Aarhus, Denmark. It is all about communicating the right message to the right people at the right time!

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LvstAuthor

Contributor I

I integrated klaviyo on shopify and vice versa but I can't see it on my site.

retention

2025 Champion

Following what @annasophiefc ask so far - if its a “Signup Form” (or banner?) that’s not appearing, are you referring to a Klaviyo Signup Form (Popup) or something that’s built into your Shopify Theme?

@Lvst - If it’s a Klaviyo Signup Form, and it’s not appearing, a few troubleshooting:

Make sure the Targeting Settings match what you expect. For example, if you are targeting has the “Don’t show to existing Klaviyo profiles” - it may not appear for you assuming you subscribed and are active on your own site.
Make sure your Form is published live.

Joseph Hsieh // retentioncommerce.com // X: @retention

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LvstAuthor

Contributor I

it's a newsletter pop up that should appear on my shopify site, you know why it doesn't come up

DavidVAnswer

2025 Champion

@Lvst one reason for this could be that you have the targeting settings setup to not show this to existing Klaviyo accounts.

You can access this by opening the form → edit form → Targeting & behavior → targeting:

If this is set up, try opening the page in incognito/private in your browser and it should show!

Hope that helps.

Thanks
David

Zyber is New Zealand's leading Shopify Premier & Klaviyo Master Platinum Partner passionate about helping merchants succeed. www.zyber.co.nz & www.unlocked.co.nz

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