Unable to match bought categories in history with product recommender

Question

Hello,we have succesfully conected our WooCommerce shop and it now loads all the available products. Problem is when we create this flow: “Customer Winback - A/B Test Time Delay”, it simply does not read from what customer buys to then recommend him something from our WooCommerce. We have the data on both sides and i think the categories are matching, but when i look at the previews examples it does not take what some one has bought in history to the recommender. Can someone help? :)Tadeáš

Tonio · Accepted Answer

An alternative solution would be:Create a segment in Klaviyo that includes customers who have made a purchase from your WooCommerce store.Use the segment as the starting point for your flow.Add a trigger that checks for the customer's purchase history.Set up a delay in the flow to give the customer time to use the product before sending a recommendation email.Add a filter to the flow that only recommends products that are related to the customer's previous purchase.Test and preview the flow to make sure it is working correctly.

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