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Welcome email & purchase flow advice


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Hi there,

 

I’ve created my welcome series, which consists of a 10% discount code when people sign up to the newsletter and then I send the social media info and finally a list of our bestsellers.

But, how do I stop people getting the flow if they have been signed up as a result of purchasing?

Second question - if someone purchases after the 1st or 2nd email, will they automatically go into my post purchase flow (which i need to set up) and won’t finish this flow or will they get both?

Many thanks for your help. 

Best answer by DavidSandel

For both issues, you’ll want to add two different flow filters like this:

 

The top one will filter out the people that have already purchased from your store before, and the bottom will kick people out of your welcome flow if they’ve made a purchase at any point while receiving it.

 

Then, assuming you have your post-purchase flow set up correctly, yes, they should automatically be put in that one and go through your series.

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DavidSandel
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  • Partner - Silver
  • 155 replies
  • Answer
  • April 13, 2021

For both issues, you’ll want to add two different flow filters like this:

 

The top one will filter out the people that have already purchased from your store before, and the bottom will kick people out of your welcome flow if they’ve made a purchase at any point while receiving it.

 

Then, assuming you have your post-purchase flow set up correctly, yes, they should automatically be put in that one and go through your series.


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  • Author
  • Contributor IV
  • 8 replies
  • April 13, 2021

This is really helpful, thank you so much!