Problem Solver I

Solved

Zapier not providing email consent

Forum|Forum|3 years ago
March 2, 2023
3 replies
469 views

Hi, I’m using Zapier with the Python script as detailed in this Klaviyo support article, How to send consent to Klaviyo via Zapier

I am successfully getting SMS consent, but no email consent.

Here are some screenshots to help:

Data directly from my website shows email consent coming through correctly:

Then it comes into Zapier like this

But the Profile in klaviyo does not get email consent, only SMS.

Here is a screenshot of the Python script in Zapier

This topic has been closed for replies.

Best answer by addison

Update- The green check mark can be added back by adjusting the Zapier Python script so it writes all data to 1 profile, instead of 2. (I didn’t realize it was writing to a separate profile because the profile wasn’t displayed in Klaviyo website anywhere I could find).

Original Payload from Klaviyo’s support article:

payload = {"profiles": [
{"email": input_data["email"]},
{
"phone_number": input_data["phone_number"],
"sms_consent": sms_consent
}
]}

Updated Payload to fix:

payload = {"profiles": [

{"email": input_data["email"],

"$consent":["email"],

"phone_number": input_data["phone_number"],

"sms_consent": sms_consent

}

]}

This fixed the issue for me! Thank you to Mokhsira from Klaviyo support for the help!

A

addisonAuthor

Problem Solver I

After doing more research, I learned that the email consent is actually working, there is just no green checkmark. I tested this by setting up a new list, and sending a campaign to the list, which was successful.

I figured this out from @alex.hong ‘s comment on this thread

Klaviyo Needs to fix this so the green check mark shows up when consent is given via API.

Hope this helps someone else.

A

addisonAuthorAnswer

Problem Solver I

Update- The green check mark can be added back by adjusting the Zapier Python script so it writes all data to 1 profile, instead of 2. (I didn’t realize it was writing to a separate profile because the profile wasn’t displayed in Klaviyo website anywhere I could find).

Original Payload from Klaviyo’s support article:

payload = {"profiles": [
{"email": input_data["email"]},
{
"phone_number": input_data["phone_number"],
"sms_consent": sms_consent
}
]}

Updated Payload to fix:

payload = {"profiles": [

{"email": input_data["email"],

"$consent":["email"],

"phone_number": input_data["phone_number"],

"sms_consent": sms_consent

}

]}

This fixed the issue for me! Thank you to Mokhsira from Klaviyo support for the help!

chloe.strange

Community Manager

Hi @addison, thank you for sharing your solution with the community!

~Chloe

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