Replies posted by AntoineB

7 Replies

A
Contributor IV
AntoineBContributor IV
asked in Campaigns and Flows

Abandoned cart flow is triggered even if the customer has paid. 

Hey @stephen.trumble I followed your advice, integration re-synchronized ... fingers crossed 🤞@stephen.trumble thanks for help!

6
A
Contributor IV
1 year ago
A
Contributor IV
AntoineBContributor IV
asked in Campaigns and Flows

Abandoned cart flow is triggered even if the customer has paid. 

Hey @stephen.trumble ,  Thanks for your help. 1/ Please find a screenshot of the Flow analytics > Recipient Activity > Skipped.There is NO people being skipped because they placed an order.  2/ Then please find below a screenshot from a profile who Started a checkout at 10:24pm Placed an order at 10:27pm (check order confirmation below from woocommerce backoffice) But received email for abandoned cartIt's weird! To me, it's like Klaviyo has no idea if the customer has paid (?) Thanks for your help guys!

6
A
Contributor IV
1 year ago
A
Contributor IV
AntoineBContributor IV
asked in Campaigns and Flows

Abandoned cart flow is triggered even if the customer has paid. 

Hi retention,  Yes, I have this 🤷🏻‍♂️ 

6
A
Contributor IV
1 year ago
A
Contributor IV
AntoineBContributor IV
asked in Analytics and Deliverability

Cannot track Started Checkout WooCommerce

Hi @cassy.lee Thanks for your answer!James's message was in my spam. I have just answered him.The issue is apparently related to the fact that we use a third party service for payment (French bank system). I'm waiting to hear from James (support), maybe we'll find a solution.Keep you in touch!

9
cassy.lee
3 years ago
A
Contributor IV
AntoineBContributor IV
asked in Analytics and Deliverability

Cannot track Started Checkout WooCommerce

Hey guys,Definitely no solution, I will change to a different service.Too bad, Klaviyo was perfect for my needs.Maybe next time. Thanks for your help.

9
cassy.lee
3 years ago
A
Contributor IV
AntoineBContributor IV
asked in Analytics and Deliverability

Cannot track Started Checkout WooCommerce

Hey guys,Thank you for your answers.Unfortunately, I reinstalled the plugin + regenerate an API key, and the problem is still there.@Melissa.Matusky, thank you for these precisions, I understood well. :)This weekend, we recorded more than 120 orders, without the Started Checkout being activated, so I'm sure there's a problem...Still no idea? :(

9
cassy.lee
3 years ago
A
Contributor IV
AntoineBContributor IV
asked in Analytics and Deliverability

Cannot track Started Checkout WooCommerce

Hi Melissa,Thank you for your help.I confirm that the integration is working since I have events on the other data.Only the started checkout doesn't work.I've tried on my side to put products in the shopping cart, to trigger the event : nothing (even though since there are orders, I should have events logged in Started Checkout).Any clue? 😢

9
cassy.lee
3 years ago

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