Replies posted by DanP

4 Replies

D
Problem Solver I
DanPProblem Solver I
asked in SMS

Is there a way to automated rebuild frequently re-ordered products via SMS?

Thanks @Taylor Tarpley, I was hoping to try and make it as seemless as possible for people to purchase rather than having them go back to the product page or at minimum have it as a ‘1-click’ checkout where they just enter their payment info. Because it’s such a basic product that doesn’t have much price difference between providers, one of the things we’re trying to do to stand out is make the purchasing process as easy as possible. Do you know if it’s possible or if there are any plans to integrate with some of the payment options for shopify such as ‘Shop Pay’ and receive events such as if they have an account etc? So then we could at least direct them back to purchase via their preferred payment method.  

3
Omar
Partner - Platinum
8 months ago
D
Problem Solver I
DanPProblem Solver I
posted in Accounts and Settings

Log in to 2 different Klaviyo accounts

@Dov yeah I’m aware of the duplicate options and all my accounts are under the same email so I can switch between both in the bottom menu. But as @Jakub suggested, when we’ve got certain settings, options, copy or brand elements that aren’t abled to be cloned in two different accounts we can’t see both at the same time. For instance, I have a client that has 3 separate Klaviyos because they have 3 separate shopify accounts in different markets - I can’t even compare reporting snapshots between markets without exporting and analysing it elsewhere because I can’t see universal things in the same window. I’ve even tried a private browser and it still kicks me out of the account I’m in. It seems like a feature that was overlooked or someone from the security team thought it would be a good idea but the UX is frustrating as hell. 

5
Jakub
Partner - Silver
1 year ago
D
Problem Solver I
DanPProblem Solver I
asked in SMS

Record SMS sent replies to pass via integrations

@David To just letting you know I managed to find a way to hack this to an extent, by adding the most recent SMS sent from Klaviyo to the Gorgias ticket. It needs Zapier and about 10 different steps but it’s doable.One piece of feedback, trying to find the recent metrics for users to view the SMS message was pretty difficult. It took a fair bit of trial and error and I found the API testing docs (I’m not a developer) more difficult to use than Gorgias’. But from someone that isn’t a developer or ‘techy’ at all, it’s probably something would be useful letting the userbase know how to do IMO. 

5
David To
Klaviyo Employee
1 year ago
D
Problem Solver I
DanPProblem Solver I
asked in SMS

Record SMS sent replies to pass via integrations

Thanks @David To. I’ve been thinking about this further and wondering if it can be done via an API integration, because the first time every message comes into Gorgias, it comes in under a unique ID eg ‘sms-integrations+kl14195830777@klaviyo.com’. Surely if Klaviyo is creating the content of the ticket, it’s able to find the content of the SMS right? So if we could find that content and match it to the unique ID created, we could add the previous SMS we sent to the ticket in Gorgias? 

5
David To
Klaviyo Employee
1 year ago

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