Topics started by Carey Rouse

5 Topics

Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Campaigns and Flows

My analytics say I have people who have clicked who have not opened an email- how is that possible?

I just started a flow and I have 2 email users who have been recorded as “clicked” in the analytics for that email….but those 2 email users do not show up in the “Opened” category as well.  I know that those 2 email users opened and clicked on those emails because both of them are personal email accounts of mine.  Why isn’t Klaviyo recording those 2 open events?

4
stephen.trumble
Community Manager
29 days ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Lists, Segments, and Profiles

Can a person re-subscribe after their record has been deleted from Klaviyo?

I’m doing some testing with a new landing page and I’m using one of my own personal emails for the test. The first time I tested it, I was sent the confirmation email to my personal email.  Then I deleted that profile from Klaviyo to run the test again.  When the ran the test again, I’m not getting the confirmation email, and I don’t know why.

3
Carey Rouse
Active Contributor I
8 months ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Accounts and Settings

Duplicate newsletter/subscription confirmation emails from Klaviyo and Shopify

I have an issue.  Duplicate newsletter/subscription confirmation emails are being sent to my customers from Klaviyo and Shopify.  It’s the double opt-in email that thet get to verify that they want to subscribe.  I can see where it’s set up in Shopify and can see where it’s set up in Klaviyo.  Each systems has their own form.  But what I can find is how to shut one of them off.  I can’t continue to have duplicate emails sent to my customers.  Thanks

2
Carey Rouse
Active Contributor I
1 year ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Analytics and Deliverability

Is there anything Klaviyo can to do help get me off of a couple of blacklists?

I have pretty good email deliverability but I recently did a test and found out that I’m on 2 blacklists out of the 25 listed.  Can Klaviyo help get me removed from those lists? I just didn’t know how to go about doing that.

12
inboxingmaestro
Partner
1 year ago
Carey Rouse
Active Contributor I
Carey RouseActive Contributor I
asked in Analytics and Deliverability

How do I add an alt attribute to an image in one of my campaigns?

I recently used a tool that helps determine deliverability of my emails.  I had a couple of issues that I need to correct in my emails to make them more deliverable.  One of those issues was “We found 1 images without alt attribute in your message body”.  I figured out which image it was and I can find that image in my “images and brand” section under “Content” in Klaviyo.  But I have no way of adding or editing alt attributes.  Can that be done in Klaviyo or do I continue to suffer with lower deliverability scores?  Thanks

4
inboxingmaestro
Partner
1 year ago

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