Topics started by Dee LT

3 Topics

D
Contributor I
Dee LTContributor I
asked in Campaigns and Flows

Order Confirmation emails Bigcommerce

I am creating transactional emails. We use Bigcommerce and the integration is setup. I used a Klaviyo template but it doesn’t have all the information in it that I would like to include. I need the following.List of dynamic tags (is that the right term) so that I can pull in the shipping address and other information that is specific to that order. I also need to pull in the ship method as this shows the customer the ship date and expected delivery date.  We ship plants so it’s important that they are well aware of this! If there are any other KB documents that would be useful while I set this up.  Is the shipping confirmation part of this flow, or is it it’s own flow?

3
stephen.trumble
Community Manager
5 months ago
D
Contributor I
Dee LTContributor I
asked in Integrations and Reviews

notify Me button not showing after installed code snippet in Bigcommerce

I added the snippet to the script manager in bigcommerce, but the notify me button isn’t appearing on out of stock products.  I have compared the code side by side with the Klaviyo article and it is identical.  How can I get this working? Code is pasted below, with the exception of the Public API Key and list ID, which I have removed for security purposes. <script src="https://a.klaviyo.com/media/js/onsite/onsite.js"></script><script>     var klaviyo = klaviyo || [];         klaviyo.init({            account: 'PUBLIC_API_KEY',          list: 'LIST_ID',          platform: 'bigcommerce'      });      klaviyo.enable("backinstock",{        trigger: {           product_page_text: "Notify Me When Available",          product_page_class: "button",           product_page_text_align: "center",          product_page_margin: "0px",          replace_anchor: false     },      modal: {            headline: "{product_name}",            body_content: "Register to receive a notificati

2
D
Contributor I
6 months ago
D
Contributor I
Dee LTContributor I
asked in SMS

Connection is not private

The links in my SMS campaign are not always working.  I cannot open th elink when on my wifi, but if I turn wifi off and use cell on my phone, or connect my laptop to the hotspot the links open.  Support said it’s my ISP. What am I supposed to do here?  I can’t tell my customers to turn off wifi to open the links. 🤣 There has to be something that can be done to fix this, or do I just turn off the click tracking?

1
kaila.lawrence
Community Manager
6 days ago

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