Topics started by Penny Packer91

3 Topics

P
Contributor I
Penny Packer91Contributor I
asked in Accounts and Settings

Why does my sending domain page on account says "Could not load page. Please try again"

I am trying to set up my sender domain. And initially it said it was pending.. but now every time I go to the page, it says ‘Could not load page. Please try again.’  This is under Settings > Email > Domains.This issue has been happening for a few days now. I’ve tried different computers, cleared the cache, and different browsers. Any guidance would be appreciated. 

6
Taylor Tarpley
Community Manager
3 months ago
P
Contributor I
Penny Packer91Contributor I
asked in Campaigns and Flows

Emails being sent both from Shopify and Klaviyo

So apparently you cannot turn off email notifications in Shopify with the basic plan, so Shopify is sending duplicate emails as I have set up emails with triggers on Klaviyo. I want to maintain my brand structured emails, so I only want to use Klaviyo.So I have figured a run around by using ‘smart sending’ so the emails are not being sent twice. And I have copy and pasted the HTML template from Klaviyo into the Shopify emails to maintain my branded emails. So my question is, if emails continue to send through Shopify, do all the trigger and conditional splits still operate through Klaviyo, and am I still able to view the analytics through Klaviyo if emails are being sent through the Shopify platform? 

1
Akers Digital
Partner - Silver
4 months ago
P
Contributor I
Penny Packer91Contributor I
asked in Campaigns and Flows

Emails being skipped - syntax error

I've set up post-purchase email flows and it is sent when my product is shipped. And two of the customer emails have been Skipped, and it says due to a syntax error. I've been trying to troubleshoot around this error, but I cannot locate where the error is. I even made a new template because maybe I tampered with the code, but I still get the same error.Are my emails being Skipped because of this syntax error, or is it another reason? If so, how do I fix this syntax error because if it doesn't indicate where the error is in the email. Lastly, the customer received a separate confirmation email about their product being shipped, but it is from the supplier. Does Klaviyo skip emails if it knows another platform is sending an email?  

3
stephen.trumble
Community Manager
4 months ago

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