So apparently you cannot turn off email notifications in Shopify with the basic plan, so Shopify is sending duplicate emails as I have set up emails with triggers on Klaviyo. I want to maintain my brand structured emails, so I only want to use Klaviyo.
So I have figured a run around by using ‘smart sending’ so the emails are not being sent twice. And I have copy and pasted the HTML template from Klaviyo into the Shopify emails to maintain my branded emails.
So my question is, if emails continue to send through Shopify, do all the trigger and conditional splits still operate through Klaviyo, and am I still able to view the analytics through Klaviyo if emails are being sent through the Shopify platform?
Best answer by Akers Digital
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