Topics started by LMayberry

4 Topics

L
Problem Solver I
LMayberryProblem Solver I
asked in Integrations and Reviews

Shopify subscribers not syncing to Klaviyo

Hello! I’ve searched past threads and not found an answer to this question that seems relevant. Hopefully someone can help! I’ve setup the Shopify / Klaviyo integration and everything seems to be working great - except for the syncing of subscribers who check the marketing check box at checkout to a list in Klaviyo. I’ve got my Sync settings setup as follows:   But when a subscriber checks out and checks the box, they are not put in the proper list (Newsletter - from Checkout.) They ARE syncing in the sense that a profile is created for them, and they’re going into the ‘Ecommerce Users’ segment, but they’re marked ‘Never Subscribed’ with ‘Accepts Marketing’ = True. Is there something I’m missing that will get these subs into the proper newsletter folder and mark them as subscribed in Klaviyo? I’m using the Dawn theme in Shopify (if that’s relevant) Thank you!

1
L
Problem Solver I
1 month ago
L
Problem Solver I
LMayberryProblem Solver I
asked in Sign-up Forms

Popup form showing to existing Klaviyo profiles (but it's not supposed to)

Hello! I’ve just created my first popup form, meant to signup subscribers.I’ve set the targeting to “Don’t show to existing Klaviyo profiles”, yet it still seems to be showing to existing profiles. I believe the profiles have been cookied, as they got to my website by clicking through a Klaviyo Campaign email. I sent this test Klaviyo campaign to about 200 of my most engaged subs (imported from Mailerlite), and two of them signed-up again (on the popup form). I also had a friend click through, and she got the popup. Any idea why this is happening, or what I can do to fix it? Thanks!

4
Taylor Tarpley
Community Manager
1 month ago
L
Problem Solver I
LMayberryProblem Solver I
asked in Sign-up Forms

Button font in embed form not showing the correct font

I’m running into an issue with my embed form on my Shopify site. In Klaviyo, it looks like this: But when I put it up on my Shopify site, the font on the button isn’t coming through, and it looks like this:  I have a popup form on the site, and it looks great, as do all my emails. The only issue is with this embedded form. Any ideas how I can correct this?  Thank you!!

2
L
Problem Solver I
1 month ago
L
Problem Solver I
LMayberryProblem Solver I
asked in Campaigns and Flows

Help me understand the View Product metric!

I’m brand new to Klaviyo, and I’m hoping someone can help me understand the ‘View Product’ event and how it triggers the browse abandonment flow on my Shopify site.I have a browse abandonment flow setup, using the template provided in Klaviyo. I’ve tested the trigger and flow as instructed, and it seems to work when I try it on my own profile/email. I get the browse abandonment flow email just fine.However, when I uploaded a small section of my existing subscriber list to Klaviyo and sent my first test campaign, it didn’t seem to work at all. A total of seven people clicked through from the Klaviyo campaign email directly to a particular product page on my site. They’re showing as converting to the “View Product” metric, but none of them triggered the flow. I feel like I’m missing something, but I just don’t get what.  Thanks so much for your help!

4
L
Problem Solver I
2 months ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.