Skip to main content
Solved

Guidance on Navigating Indian Payment Issues Due to RBI Regulations

  • March 10, 2024
  • 2 replies
  • 131 views

Forum|alt.badge.img+4
  • Contributor III
  • 5 replies

If I provide the payment invoice number and amount. Can I receive the Stripe payment link from Klaviyo support so we can use an Indian credit card for the transaction.

Best answer by stephen.trumble

Hey @adity 

Thanks for reaching out for help with your account!

Yes, if you reach out to the support team directly from inside your Klaviyo account, they will be able to help you solve the payment issue with your credit card. In order to protect your privacy and security, we can not take that information through the community.

Hope this helps!

View original
Did this topic or the replies in the thread help you find an answer to your question?

2 replies

stephen.trumble
Community Manager
Forum|alt.badge.img+60
  • Community Manager
  • 1518 replies
  • Answer
  • March 12, 2024

Hey @adity 

Thanks for reaching out for help with your account!

Yes, if you reach out to the support team directly from inside your Klaviyo account, they will be able to help you solve the payment issue with your credit card. In order to protect your privacy and security, we can not take that information through the community.

Hope this helps!


  • Contributor I
  • 1 reply
  • December 4, 2024

We are facing similar issue while try to make payment through Indian bank credit card. We get the email from Stripe for confirmation. But clicking on the Confirmation button, nothing happens. As it’s our first payment, we get help from virtual assistance and the discussion goes in loop. The assistant doesn’t event create ticket.