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Hello,

Is there anyway I can restore my paid account back as I accidentally downgraded it to basic. I just paid $20 last Aug 5 (AU Timezone).

Can someone from Klaviyo Support assist me.

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Best answer by Taylor Tarpley 11 August 2023, 23:02

Userlevel 5

+18

@mystica highly recommend Klayvio chat! They are very responsive.

Userlevel 7

+60

Hi @mystica,

I agree that chat is a great advantage of paid Klaviyo support as @chelsgrove mentioned!

However, if you have downgraded to a free plan and want to restore to a paying plan, you can do that in your account without the help of of support by following the steps in our documentation here!

Thanks for participating in the Community!

-Taylor

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