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  • 9 August 2023
  • 2 replies
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Hello, 

Is there anyway I can restore my paid account back as I accidentally downgraded it to basic. I just paid $20 last Aug 5 (AU Timezone).

 

Can someone from Klaviyo Support assist me. 

 

 

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Best answer by Taylor Tarpley 11 August 2023, 23:02

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Userlevel 4
Badge +18

@mystica highly recommend Klayvio chat! They are very responsive.

Userlevel 7
Badge +60

Hi @mystica

 

I agree that chat is a great advantage of paid Klaviyo support as  @chelsgrove mentioned!

 

However, if you have  downgraded to a free plan and want to restore to a paying plan, you can do that in your account without the help of of support by following the steps in our documentation here! 

 

Thanks for participating in the Community!

-Taylor 

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