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Hello, 

Is there anyway I can restore my paid account back as I accidentally downgraded it to basic. I just paid $20 last Aug 5 (AU Timezone).

 

Can someone from Klaviyo Support assist me. 

 

 

Best answer by Taylor Tarpley

Hi @mystica

 

I agree that chat is a great advantage of paid Klaviyo support as  @chelsgrove mentioned!

 

However, if you have  downgraded to a free plan and want to restore to a paying plan, you can do that in your account without the help of of support by following the steps in our documentation here! 

 

Thanks for participating in the Community!

-Taylor 

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3 replies

chelsgrove
Partner - Gold
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  • Partner - Gold
  • 82 replies
  • August 9, 2023

@mystica highly recommend Klayvio chat! They are very responsive.


Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • Answer
  • August 11, 2023

Hi @mystica

 

I agree that chat is a great advantage of paid Klaviyo support as  @chelsgrove mentioned!

 

However, if you have  downgraded to a free plan and want to restore to a paying plan, you can do that in your account without the help of of support by following the steps in our documentation here! 

 

Thanks for participating in the Community!

-Taylor 


  • Contributor I
  • 1 reply
  • October 9, 2024

hello

I have a paid account and I have a monthly payment of 375 euros, but I don´t use my account during 4 months, the question is: can I have a option to maintain active my account during this period that I don´t have activity paying less money, something similar to a  maintenance monthly quote

 

thanks in advance for your help