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Account is suspended

  • May 30, 2021
  • 1 reply
  • 913 views
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Hello, I updated my klaviyo plan but my account is suspended because there was a previous payment that was not processed. What solution do I have, I have changed the card and updated the plan several times and it continues to charge me but my account is not activated! I need help.

 

 

 

Best answer by julie.accardo

Hi @Blacks0r,

 

Thanks for your patience! For additional context, an account will be disabled for one of three reasons:

  1. It has been flagged for manual review (a one-time review).
  2. We have been unable to successfully process a recent payment.
  3. You have hit the limit of the paid plan.

My recommendation would be to follow the next steps outlined in this Why is My Account Disabled help center article to get your account un-suspended.

 

Have a nice weekend!

Julie

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    1 reply

    julie.accardo
    Klaviyo Employee
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    • julie.accardo
    • Klaviyo Employee
    • Answer
    • May 30, 2021

    Hi @Blacks0r,

     

    Thanks for your patience! For additional context, an account will be disabled for one of three reasons:

    1. It has been flagged for manual review (a one-time review).
    2. We have been unable to successfully process a recent payment.
    3. You have hit the limit of the paid plan.

    My recommendation would be to follow the next steps outlined in this Why is My Account Disabled help center article to get your account un-suspended.

     

    Have a nice weekend!

    Julie

    JA

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