Account Suspended

  • 28 June 2023
  • 1 reply

Badge +1

I need help getting my account unsuspended. Ive made payment and my card has been charged.its been over 48 hours and I’m yet to get access to my account. I unfortunately cannot access support because it requires a paid account to contact support. I have paid but still don’t have access.


Best answer by Taylor Tarpley 28 June 2023, 20:54

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1 reply

Userlevel 7
Badge +60

Hi there @bibi.a


Welcome to the Community! Happy to help you in this issue! 


You can always reach out to our support team about billing issues here to work on getting your account unsuspended. When you navigate to the page, choose the ‘Billing Dispute’ option dropdown > Other to get in contact with the team and get your situation fixed! 


Thanks for participating in the Community!